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Not Receiving downloadable product after purchase


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Good Afternoon Support,

 

I am in the process of configuring my shop at: Checkout.ivisume.com when I am having problems with my downloadable products not showing up as an option in my customers email after making a payment. We are an online Résumé service company, so when a purchase is made they should be able to receive a downloadable pdf file that we uploaded in the category section.

 

Here are the steps that I took, In Categories I created a product which is Student Résumé for example.

#2). I made sure that the "is this a downloadable product" is checked off

#3). I uploaded my pdf file which said it successfully uploaded.

#4). Number of downloads were set to 200, but note I tried all different numbers here and even changed it to blank.

#5). I left the Expiration date section blank

#6). and the number of days are set to 0

 

So when I customer orders the Student Résumé, they only get an email with the receipt and not the option to download the pdf file.

 

Please help.

 

My website is : checkout.ivisume.com

Please let me know if you need my login id, or access to my files via ftp.

 

Thank you so much in advance,

Edited by projectcitywalk (see edit history)
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Thanks Shacker for taking the time out to help me with this issue. I downloaded, extracted and enabled the modules as instructed, but after making a payment I was still unable to find where you could download my uploaded pdf file.

 

I have created a short screen record demo so that you can see the exact steps that I took from enabling the module to quickly making the payment and its results thereafter.

 

Please click on the link below to see the screencast that I recorded along with my voice.

 

Again I thank you in advance for your time!

 

 

http://www.youtube.com/watch?v=vqeS0_sNxXI

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Ok I must be missing something here so please forgive me:

 

#1). I edit a category and changed the payment to 0

#2). I went to the main site and clicked on the "add to Cart" in which it did as $0 and clicked on checkout

#3). I filled in the instant checkout information

#4).clicked on continue at the bottom

#5).Clicked on next for shipping page

#6). it processed it and return the following

 

 

To track your order, please enter the following information:

Order ID: # For example: 010123

E-mail:

click here to view my order

 

#7). So when I click on that now it takes me to my order page and yes if I click on the name Student resume it will open up the pdf file. Is this what you see? Outside of that I don't see any other way a customer will be able to download the link.

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