Spidersiteme Posted May 17, 2012 Share Posted May 17, 2012 hi after i made the updated to the newest version of prestashop my back office works but my module tap ( when i click on it ) it shows a empty page under it can any one help me Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 17, 2012 Share Posted May 17, 2012 Hi spiderme, Please try deleting the paysafecard module via FTP and let me know if that resolves your issue. You can see more information about this here. I hope this helps. -Mike 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 hi mike thank you for the fast reply it didnt do anything Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 17, 2012 Share Posted May 17, 2012 What version of PrestaShop are you using now, and what was your previous version? -Mike 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 PrestaShop™ 1.4.8.2 before PrestaShop™ 1.4.8.3 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 17, 2012 Share Posted May 17, 2012 Who is your hosting provider, and did you upgrade manually or by using our AutoUpgrade module? This should not have caused you these sorts of issues, but it may be a memory_limit restriction put in place by your host. -Mike 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 my hosting provider is godaddy this is what i have now memory_limit = 256M file_uploads = On memory_limit = 256M max_execution_time = 1000; max_input_time = -1; post_max_size = 20M; upload_max_filesize = 20M; suhosin.get.max_vars = 10000; suhosin.post.max_vars = 10000; magic_quotes = Off; register_globals = Off; allow_url_include = Off; THis is in my php.ini Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 17, 2012 Share Posted May 17, 2012 And did you upgrade manually or using our AutoUpgrade module? -Mike Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 manually like always Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 17, 2012 Share Posted May 17, 2012 manually like always Unfortunately, it looks like the issue may be due to the upgrade process in that case. Do you have a 1.4.8.2 backup to which you can temporarily roll back to try to confirm this? -Mike 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 i think so let me check so should i go back to 1.4.73 and than updated to 1.4.7.2 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 mike i need you i did the back up and uploaded a new version nothing same thing Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 17, 2012 Share Posted May 17, 2012 Please try uninstalling some of the external modules you don't currently use via FTP and see if that resolves your issue. -Mike 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 ok let me try that Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 hi mike nothing but its ok im just gonna use the old version for now till the bug is fixed thank you for your time (: Link to comment Share on other sites More sharing options...
VNguyen Posted May 17, 2012 Share Posted May 17, 2012 Can you try to put this line into $PS_DIR/config/config.inc.php ini_set(‘memory_limit’,’1024M’); or ini_set(‘memory_limit’,’2048M’); It should work. 2 Link to comment Share on other sites More sharing options...
VNguyen Posted May 17, 2012 Share Posted May 17, 2012 It's due to Modules tab will consume so much of memory which exceed the limit of your server. I used to solve that issue with that command. 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 its working great guys thank you Nguyen for your help (: Link to comment Share on other sites More sharing options...
VNguyen Posted May 17, 2012 Share Posted May 17, 2012 Welcome. 1 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 17, 2012 Share Posted May 17, 2012 Thanks VNguyen! I'll go ahead and mark this thread as solved. Happy selling! -Mike 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted May 17, 2012 Author Share Posted May 17, 2012 so the problem was my memory on my server ? Link to comment Share on other sites More sharing options...
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