Paulb Posted May 13, 2012 Share Posted May 13, 2012 Hi, I have recently updated to 1473, but have the same problem as 1470: With every order there are always uneanted, and unpaid for products on the invoice. Paul Link to comment Share on other sites More sharing options...
tuk66 Posted May 13, 2012 Share Posted May 13, 2012 With every order there are always uneanted, and unpaid for products on the invoice. What exactly do you mean? Link to comment Share on other sites More sharing options...
Paulb Posted May 14, 2012 Author Share Posted May 14, 2012 What do I mean. My site sells motorbike seat covers. Say for example in the catalogue there is a bmw, honda, and suzuki. A customer will order, and pay for a bmw. The invoice will list the bmw, but also a honda ( as if paid for). Paul Link to comment Share on other sites More sharing options...
tuk66 Posted May 14, 2012 Share Posted May 14, 2012 So there are items in the invoice which wasn't ordered. Only in the invoice, not order itself. There must be corrupted database or PrestaShop files. Without detailed inspection nobody can say more. Link to comment Share on other sites More sharing options...
Paulb Posted May 14, 2012 Author Share Posted May 14, 2012 The items are on the order (when viewing in the admin) too, which is annoying, because everything appears paid for. Now after each order I have to contact the customer to ask what was really purchased. Very professional... Link to comment Share on other sites More sharing options...
tuk66 Posted May 14, 2012 Share Posted May 14, 2012 So the problem is with database, maybe with cart, maybe some module, maybe something else. Sorry, without detailed inspection of code and database nobody can say more. Link to comment Share on other sites More sharing options...
Paulb Posted May 14, 2012 Author Share Posted May 14, 2012 then all i can do is wait for 1.5 and hope that solves it. Moved from shop factory to ps this year, so this is a bit disappointing. Link to comment Share on other sites More sharing options...
tuk66 Posted May 14, 2012 Share Posted May 14, 2012 then all i can do is wait for 1.5 and hope that solves it. Moved from shop factory to ps this year, so this is a bit disappointing. I don't think that this is a problem with PrestaShop core. Link to comment Share on other sites More sharing options...
Paulb Posted May 14, 2012 Author Share Posted May 14, 2012 btw, this is happening on 2 different shops(= 2 different databases). thanks, Paul Link to comment Share on other sites More sharing options...
SWANNB02 Posted May 27, 2012 Share Posted May 27, 2012 I have the same problem - my forum question is here: http://www.prestashop.com/forums/topic/170013-product-added-to-order-not-orderedpurchased-shopping-cart-correct/ tuk66 - can you explain how to fix the database? I have only 1 product which keeps adding itself to each and every order/invoice. The shopping cart is correct, but the order/invoice gets the same product added to it each and every time. Thanks :-) Link to comment Share on other sites More sharing options...
benney Posted May 27, 2012 Share Posted May 27, 2012 Hello, Share some tips for the preparation of good invoice? Link to comment Share on other sites More sharing options...
SuperCharlie Posted May 28, 2012 Share Posted May 28, 2012 Just wondering.. PaulB.. is the extra item the same all the time, and/or has the extra item been deleted or updated? from seeing the other issue with SWANB.. this smells a lot like a duplicate ID problem or something like that maybe.. just fishing.. Link to comment Share on other sites More sharing options...
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