Milford Posted May 6, 2012 Share Posted May 6, 2012 Hi, I have searched high and low and could not find a solution to my problem. I have installed Prestashop 1.4.7.0 and added a custom theme. When I tested the website with a sale the email invoice (HTML) version that gets sent to the customer comes through all messed up (see attached image) The only thing I have done is changed the colours, I have tried a few things but no luck. Any help with this would be most appreciated. Cheers Guys. Link to comment Share on other sites More sharing options...
miyco Posted May 7, 2012 Share Posted May 7, 2012 Hello, I think you have to overwrite ..yourshop\mails\en\order_conf.html and the file ..yourshop\modules\mailalerts\mails\en\new_order.htlm with the original files. Remember to backup 1 Link to comment Share on other sites More sharing options...
Milford Posted May 10, 2012 Author Share Posted May 10, 2012 Thanks miyco, I was sure I had already tried this so I downloaded a fresh copy of Prestashop and used the order_conf.html and new_order.html From the fresh download. Replaced my old files and bingo! Many Thanks Link to comment Share on other sites More sharing options...
core- Posted July 31, 2012 Share Posted July 31, 2012 The same problem here. Customer's email invoice messed up. I run 1.4.7.3 and have replaced (as said) mentioned html files with original ones, but to no avail. Link to comment Share on other sites More sharing options...
moiminerals Posted August 4, 2012 Share Posted August 4, 2012 I also have this issue Link to comment Share on other sites More sharing options...
Milford Posted September 18, 2012 Author Share Posted September 18, 2012 (edited) Still no help on this subject, The fix that I used did work for a short while and then went back to the normal messed up look, maybe Prestashop want us to pay for a fix or an answer? Edited September 18, 2012 by Milford (see edit history) 1 Link to comment Share on other sites More sharing options...
core- Posted September 23, 2012 Share Posted September 23, 2012 If they don't bother to help someone who looks like you do, what the rest of us can expect Joke aside, i think the forum lost a lot by retreating Mike Kranzler from the team, as he used to answer a good deal of questions. Such a shame. 1 Link to comment Share on other sites More sharing options...
elfstone Posted September 23, 2012 Share Posted September 23, 2012 I think that similar problem also happens in 1.5 version. I am attaching the picture. I already posted this some time ago but no one seems to have the solution. I hope that now when 1.5 is finally released someone will have a look at this. Link to comment Share on other sites More sharing options...
core- Posted September 23, 2012 Share Posted September 23, 2012 You are lucky to have it that little messed up. In 1.4.7.3 it looks much worse. Link to comment Share on other sites More sharing options...
Kay van Aarssen Posted September 23, 2012 Share Posted September 23, 2012 Get the German template from the /mails/de/ folder store it on a different folder on your hard drive. Then get the English template from the /mails/en folder and store it on a different folder on your hard drive. Next... Open de DE and the EN file. (with Dreamweaver or something else) Check every english line and place it in the German file. After that Check your "DE" file in your browser (Local) After That rename the English file in the /mails/en folder to order_conf.html.BAK (bak stands for... Backup) After that upload the "DE"file that you just edited and now it should be file.... 2 Link to comment Share on other sites More sharing options...
core- Posted September 23, 2012 Share Posted September 23, 2012 Get the German template from the /mails/de/ folder store it on a different folder on your hard drive. Then get the English template from the /mails/en folder and store it on a different folder on your hard drive. Next... Open de DE and the EN file. (with Dreamweaver or something else) Check every english line and place it in the German file. After that Check your "DE" file in your browser (Local) After That rename the English file in the /mails/en folder to order_conf.html.BAK (bak stands for... Backup) After that upload the "DE"file that you just edited and now it should be file.... Hi DJ, Thank you very much for the reply. Since it's late now, i'll try it tomorrow. I hope it will resolve this quite embarrassing layout. Greets Link to comment Share on other sites More sharing options...
Kay van Aarssen Posted September 23, 2012 Share Posted September 23, 2012 That's no problem i"ll follow this topic;) it should work;) my english is not that good (dutch guy) but i hope you get the point;) Link to comment Share on other sites More sharing options...
Milford Posted September 25, 2012 Author Share Posted September 25, 2012 Hi djkavaa, Thank you for your input, it is much appreciated. I will also give this a try and see how it goes. Many Thanks Link to comment Share on other sites More sharing options...
Mellow Posted September 26, 2012 Share Posted September 26, 2012 Many Thanks to djkavaa ! I can confirm that in PS 1.4.9.0 also, the files order_conf.html and new_order.html are wrong formated (for French and English versions, I did not check the other languages) but the German files are good ! Link to comment Share on other sites More sharing options...
Kay van Aarssen Posted September 26, 2012 Share Posted September 26, 2012 So change the files and then you got it;) Link to comment Share on other sites More sharing options...
Mellow Posted September 27, 2012 Share Posted September 27, 2012 I've already done the necessary changes, and it's ok. But it's really incredible that such things are repeated over multiple versions... Link to comment Share on other sites More sharing options...
elfstone Posted September 28, 2012 Share Posted September 28, 2012 yes, even in Prestashop 1.5 it wasn't solved, but here even the German files are not completely aligned, but much better than English. I hope someone from Presta team will look into this. Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 28, 2012 Share Posted September 28, 2012 Hello all, thank you for these messages. I will make sure I get this information to the correct department to make the necessary changes to the E-mail invoices. I suggest that you also post suspected bugs in the Forums Bug Tracker here Link to comment Share on other sites More sharing options...
core- Posted March 24, 2013 Share Posted March 24, 2013 Hi, I only now managed to find some time to deal with this prob, and i can tell you the solution you proposed doesn't work. This is because the formatting of the problematic lines at all doesn't come from the mail html template (order_conf.html), but from the variables named {products} and {discounts} within the template. Those variables come to the template preformed from another file. If i knew where is the location(file) where those variables are created, i could fix bad table formatting. Link to comment Share on other sites More sharing options...
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