PayPal "Please refer to logs:" error

[mnkelsch]

I have seen a few other forum posts with this problem. When a customer of mine goes to check out they get:

 

Please refer to logs:

1. PayPal response:
   
2. TIMESTAMP -> 2012-05-01T19:05:30Z
   
3. L_ERRORCODE0 -> 10002
   
4. L_SHORTMESSAGE0 -> Security error
   
5. L_LONGMESSAGE0 -> Security header is not valid
   
6. L_SEVERITYCODE0 -> Error
   
7. PayPal returned error
   

I carefully went back to PayPal and verified my API information was all correct.

 

Does anyone know how to get past this issue with the checkout?

 

Using PrestaShop™ 1.4.7.0

[Mike Kranzler]

Hi mnkelsch,

Go ahead and check out the fix suggested here and let me know if that resolves your issue.

 

-Mike

[mnkelsch]

I am working my way through the posts on that thread, but I am stuck at one point. Where are the "Settings" so I can check the sandbox settings?

[Mike Kranzler]

I am working my way through the posts on that thread, but I am stuck at one point. Where are the "Settings" so I can check the sandbox settings?

 

This is in your PayPal module. It is the second tab once you click on "Configure."

 

I hope this helps.

 

-Mike

[alexeeve]

i have the same problem here:

Authorisation to PayPal failed

 

Please refer to logs:

1. PayPal response:
   
2. TIMESTAMP -> 2012-11-07T18:51:50Z
   
3. L_ERRORCODE0 -> 10002
   
4. L_SHORTMESSAGE0 -> Security error
   
5. L_LONGMESSAGE0 -> Security header is not valid
   
6. L_SEVERITYCODE0 -> Error
   
7. PayPal returned error
   

for settings tab:

 

Sandbox mode (tests):

Active Inactive

Payment type:

Direct (sales) Authorization / Manual Capture (Payment shipping)

 

for solution tab:

Choose a solution:

• Payments by credit cards: CB , Visa, Mastercard and PayPal account
  
• Payments by cards + seller protection^* (PayPal Integral Evolution, monthly subscription)
  
• Payments by PayPal account (PayPal Option+)
  

^* Activation subject to conditions, click here to subscribe

Option:

• PayPal Express : payment in 2 clicks with PayPal account directly from cart page
  
• Debug only: Activate long log message
  

did all the instructions from other solved forums but still having the same error.

and when i uncheck the "Debug only: Activate long log message" and saved it, it will automatically back as check after saving.

Please help..Thank's.

[Dh42]

Which prestashop and paypal module version are you using?

[jdelaparte]

I had the same issue and it was solved by:

 

1) Open table ps_configuration with a database editor.

2) Type manually your Paypal coordinates at:

 

PAYPAL_API_USER

PAYPAL_API_PASSWORD

PAYPAL_API_SIGNATURE

 

I hope it works for you.

 

Note: Ver 1.4.9.0

Edited November 19, 2012 by jdelaparte (see edit history)