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Refunding a voucher


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Hi,

 

I have one question,

 

Lets say a customer orderes 3 products at a total of $100 and I find out later that one of them is out off stock. As I have been doing I create a voucher for that product so the customer can choose another product.

 

But if the customer than decides to get the amout refunded how can I square things out on my part.

 

At this point the order still has the same $100 total amount and the checkbox for that specific product is disabled and I can't check the checkbox again to select refund in the order manager.

 

If I just disable the voucher and do the refund via wire tranfer the $100 amount is still present in the system.

 

Do you guys know how to sort this out?

 

thanks

 

Best Regards

Ivar rafn

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