(solved) I'm not receiving my emails

[cornball]

I have two ways a buyer can contact me, through the "contact" tab on the home page or by using the "ask seller a question" on the product page.

 

The "ask seller a question" button is configured correctly and works fine but I'm not receiving my messages from the "contact" link on the home page.

 

I've checked that my email address is correctly inputed in the "contact information" section in my back office.

 

When I try "send a test email" in the "email" that works fine!

 

http://chic-eboutique.com/

[bclaise]

Exact same issue on my side.

http://www.bigshoes.be

 

Regards, Benoit.

[cornball]

Any Help would be useful

[hxd]

On the contact us form customers can choose to send an email to the address of the webmaster or the customer service. Have you checked these email addresses? For example, if the customer service address is different than your actual email address, obviously when customers send messages to the customer service, you won't receive them.

 

You can check and change the email addresses for the webmaster and the customer service from the back office>Employees tab>Contacts sub-tab.

 

Hope this helps.

[cornball]

That works. Many thanks !

[bclaise]

That works for me as well. Thanks