Problem with thumb images

[karlitoxgr]

Hello,

 

Since a week ago when I put a new product (as Test) Prestashop does not generate the home product thumb. I tried to fix it, but I can not find where the problem comes.

 

The products older than a week generate right the image:

 

http://puertasalpaira.com/68-369-home/ca.jpg

 

While the news one not:

 

http://puertasalpaira.com/531-home/prueba.jpg

 

The following URL (last row) you can check it:

 

http://puertasalpaira.com/7-puertas-de-exterior

 

Any ideas?

 

Thanks for your help.

 

Best regards

[Mike Kranzler]

Hi karlito,

In your Back Office, please go to Preferences > Images and then select "Regenerate Thumbnails." Use that option, clear your browser's cache and let me know if that resolves your issue.

 

-Mike

[karlitoxgr]

Hello Mike,

 

First of all thanks for your help. I have done this that you said me but it doesn't work. Could you help me to solve it?

 

Thanks so much.

Best regards.

[Mike Kranzler]

Hi karlitogr,

Had you made any changes last week in the days leading up to this issue?

 

-Mike