RasmusKnabe Posted April 23, 2012 Share Posted April 23, 2012 Hi, I'm having a hard time figuring out how you manage product returns for guest purchases... When a guest navigates to the "guest-tracking" page i see no possibility for them to return a product. How are you supposed to manage this, so that the customer gets a credit slip PDF available on the guest tracking page? Link to comment Share on other sites More sharing options...
RasmusKnabe Posted April 23, 2012 Author Share Posted April 23, 2012 After a bit of further testing I'm beginning to suspect that this functionality doesn't really work unless you as a guest customer creates an account..!? Can someone verify this? - The shop I'm working on only allows guest purchases and i need for the shop owner to be able to send customers the credit slip if they return a product. Link to comment Share on other sites More sharing options...
Dh42 Posted April 23, 2012 Share Posted April 23, 2012 You can convert them into a customer in the back office. Link to comment Share on other sites More sharing options...
RasmusKnabe Posted April 23, 2012 Author Share Posted April 23, 2012 Well.. thats exactly what I'm trying to avoid... Can't this be handled without the customer has to converted to a user? Link to comment Share on other sites More sharing options...
RasmusKnabe Posted April 23, 2012 Author Share Posted April 23, 2012 Hmm.. Thought this would be a simple question to answer!? Link to comment Share on other sites More sharing options...
RasmusKnabe Posted April 24, 2012 Author Share Posted April 24, 2012 Guess the answer is that the guest-buy plugin simple isn't implemented right.. Will have to handle returns manually then Link to comment Share on other sites More sharing options...
Liofey Posted March 20, 2014 Share Posted March 20, 2014 Guess the answer is that the guest-buy plugin simple isn't implemented right.. Will have to handle returns manually then How handle the return manually? Could you explain it RasmusKnabe? Link to comment Share on other sites More sharing options...
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