FFD Posted April 20, 2012 Share Posted April 20, 2012 Hi there, Please check attached image... Tool tab not showing Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 20, 2012 Share Posted April 20, 2012 Hi FFD, I don't see any attached image. Are you the top-level administrator on your site? If not, it's possible you do not have permission to access the Tools tab. -Mike 1 Link to comment Share on other sites More sharing options...
FFD Posted April 23, 2012 Author Share Posted April 23, 2012 Hi there, Thanks for your reply... I thought I replied to this... Sorry... Please check http://desmond.imageshack.us/Himg849/scaled.php?server=849&filename=62668810.png&res=landing Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 23, 2012 Share Posted April 23, 2012 Hi FFD, As I asked above, are you the top-level administrator on your site? If not, you will need to ask whoever has the full admin rights to give you permission to access this section. -Mike 1 Link to comment Share on other sites More sharing options...
FFD Posted April 23, 2012 Author Share Posted April 23, 2012 Hi there, Yes, I'm top level admin... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 23, 2012 Share Posted April 23, 2012 And was the Tools tab showing for you previously, or have you never had it visible? -Mike 1 Link to comment Share on other sites More sharing options...
FFD Posted April 23, 2012 Author Share Posted April 23, 2012 Hi there, It was showing before, It's only just stop showing... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 23, 2012 Share Posted April 23, 2012 Hi there, It was showing before, It's only just stop showing... What version of PrestaShop are you using? And what sort of changes had you made in the days leading up to this issue? -Mike 1 Link to comment Share on other sites More sharing options...
FFD Posted April 23, 2012 Author Share Posted April 23, 2012 Hi there, It says... Version 1.3.7.0 I didn't make any changes... But the owner of the site, said he was changing settings in the /office And I'm just not sure what it is... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 23, 2012 Share Posted April 23, 2012 Hi there, It says... Version 1.3.7.0 I didn't make any changes... But the owner of the site, said he was changing settings in the /office And I'm just not sure what it is... In that case, you will definitely need to check with the owner of the site, my guess is this is due to something he changed. -Mike 1 Link to comment Share on other sites More sharing options...
FFD Posted May 1, 2012 Author Share Posted May 1, 2012 Hi there, Just to follow up on this. I think he has gone into the tools section then maybe removed the "Tools" from the "Tabs" maybe? Also the cart does not show the price and does not let you remove the item from the cart. Please check the image Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 1, 2012 Share Posted May 1, 2012 Hi there, Just to follow up on this. I think he has gone into the tools section then maybe removed the "Tools" from the "Tabs" maybe? Also the cart does not show the price and does not let you remove the item from the cart. Please check. http://desmond.image...jpg&res=landing Hi FFD, Can you please post a link where we can see this issue for ourselves? As for the Tools tab, he shouldn't be able to do that unless he is the top-level administrator. You will need to check with him to find out exactly what he has done on the site. -Mike 1 Link to comment Share on other sites More sharing options...
FFD Posted May 1, 2012 Author Share Posted May 1, 2012 Hi there, I have PM'ed the URL to you. Yes he is the top-admin Now he said he can't remember when I asked, He went into the tools section that is all he remembers. How do you think I can fix this? I have tried to replace the files, Doesn't do anything... I mean the admin files. Would it be something in the DB? I think he has removed "Tools" from the "Tabs" section in prestashop admin panel. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 1, 2012 Share Posted May 1, 2012 Hi FFD, I took a look at the link you sent me via PM, but this appears to be at least partially due to your custom theme. Can you please try temporarily switching back to the default theme and let me know if your issue persists? -Mike 1 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 1, 2012 Share Posted May 1, 2012 Now he said he can't remember when I asked, He went into the tools section that is all he remembers. How do you think I can fix this? I have tried to replace the files, Doesn't do anything... I mean the admin files. Would it be something in the DB? I think he has removed "Tools" from the "Tabs" section in prestashop admin panel. Can you please check in the Back Office under Employees > Permissions and see if you can enable the Tools tab there? -Mike 1 Link to comment Share on other sites More sharing options...
FFD Posted May 1, 2012 Author Share Posted May 1, 2012 Hi, I can guarantee you I checked all setting in the admin panel. And also checked the permission. I will change the theme over now and get back to you. Thanks for your help so far!! Link to comment Share on other sites More sharing options...
FFD Posted May 1, 2012 Author Share Posted May 1, 2012 Hi again, I've left the default theme online for you to check it out... I will be going offline in 10-15 mins, So if there is no reply I will have to put the other theme back for the client. Let me know. Thanks again!! Link to comment Share on other sites More sharing options...
FFD Posted May 1, 2012 Author Share Posted May 1, 2012 Would you just like the login details for the prestashop? I would be willing to pay you. I can PM them over for you... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 1, 2012 Share Posted May 1, 2012 Would you just like the login details for the prestashop? I would be willing to pay you. I can PM them over for you... Due to the rules of the PrestaShop forums, I can't connect to your Back Office without a signed contract, but let me know when you'll be able to switch it back again and I'll be happy to take a look again. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 1, 2012 Share Posted May 1, 2012 If you're interested in having us do this for you, you can call our team at 888 947 6543. -Mike Link to comment Share on other sites More sharing options...
FFD Posted May 2, 2012 Author Share Posted May 2, 2012 Hi there, Okay. So where do I sign this contract? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 2, 2012 Share Posted May 2, 2012 Hi there, Okay. So where do I sign this contract? As I posted yesterday, you would need to call our team at 888 947 6543. -Mike Link to comment Share on other sites More sharing options...
FFD Posted May 2, 2012 Author Share Posted May 2, 2012 Hi, I've tried calling from Australia and no one pick up... Keeps ringing Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 2, 2012 Share Posted May 2, 2012 Hi, I've tried calling from Australia and no one pick up... Keeps ringing I just checked, and all lines were busy at the time. Can you please try again? We have a few open for you now. -Mike Link to comment Share on other sites More sharing options...
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