Fault email invoice Order

[Totti]

Anomaly Order Invoice email Hello everyone,

when a user places an order, get both me and the customer an email list, but as you can see is scolonnata especially in the head because the product description?

 

I enclose a picture.

 

[WalterPS]

Hi Totti,

 

I've reportet this error here and also in the bug tracker for a while. I've encountered this in german language, but it seems that some more languages are affected. Both emais (to customer and seller) are affected. If you want to fix it yourself you can copy the file ..yourshop\mails\en\order_conf.html to your language ..yourshop\mails\xx\order_conf.html (rename the old one for backup first) and the file ..yourshop\modules\mailalerts\mails\en\new_order.htlm to ..yourshop\modules\mailalerts\mails\yourlanguage\new_order.htlm

You will have to edit all plain text to your languages. NOT the variables in parentheses {}. I hope that it will be fixed generally soon.

 

Walter

[miyco]

yeah i got the same issue and i did the same principle as described above and it works

[Totti]

Thanks.

[Milford]

Hi, I am having a similar problem however I am using the EN language, I have left a post here : http://www.prestashop.com/forums/topic/168022-customers-invoice-email-bug/page__p__819366?do=findComment&comment=819366 but no help yet. Do you guys know what is going on here?

 

Cheers

[tuk66]

This bad formating is caused by wrong position of {products} and {discounts} marks in the /mails/your_lang/order_conf.html file. Correct position is between two <tr> marks.

 

<table style="width: 100%; font-family: Verdana,sans-serif; font-size: 11px; color: #374953;">

<!-- Title -->

<tbody>

<tr style="background-color: #b9babe; text-align: center;">

<th style="width: 15%; padding: 0.6em 0;">Artikelnr.</th> <th style="width: 35%; padding: 0.6em 0;">Produkt</th> <th style="width: 15%; padding: 0.6em 0;">Stückpreis</th> <th style="width: 15%; padding: 0.6em 0;">Menge</th> <th style="width: 20%; padding: 0.6em 0;">Gesamtpreis</th>

</tr>

<!-- Products -->

{products}

{discounts}

<!-- Footer: prices -->

<tr style="text-align: right;">

<td> </td>

<td style="background-color: #b9babe; padding: 0.6em 0.4em;" colspan="3">Produkte</td>

<td style="background-color: #b9babe; padding: 0.6em 0.4em;">{total_products}</td>

</tr>

Edited May 7, 2012 by tuk66 (see edit history)

[tuk66]

Hello tuk66, I have the same problem, and I have tried to use your solutions: replace the file "order_conf.html" with the original or change the position of "{products} {discounts} " in the codeHTML but still not resolved. What can I do?

Post your order_conf.html file.