[SOLVED] The following module(s) could not be loaded:

[WStefanko]

Hello all, I am in the backoffice trying to load and add modules and the first thing I see is:

 

 

"All modules cannot be loaded due to memory limit restriction reason, please increase your memory_limit value on your server configuration"

 

I have read though the forums and internet and change my PHP.INI limit to 64M which was set at 18M. 64M is the server limit from IPAGE hosting.

 

When I change the memory limit to anything but 18M I receive and INTERNAL SERVER ERROR in the modules section.

 

----PHP.INI

max_execution_time = 300 ; Maximum execution time of each script, in seconds

max_input_time = 60 ; Maximum amount of time each script may spend parsing request data

memory_limit = 18M ; Maximum amount of memory a script may consume (8MB)

------

 

This is a new install of 1.4.7.0. I have not touched the store yet, it is still a default generic page.

 

Any thoughts?

Thank you,

Wes

[Mike Kranzler]

Hi Wes,

The memory_limit is a value that your hosting provider will likely need to change for you. You likely will not have access to change it for yourself. Give them a call, and they should be able to help you out with this.

 

I hope this helps, and welcome to PrestaShop!

 

-Mike

[WStefanko]

Thank you Mike,

I called IPAGE and they walked me to the same spot in the PHP.INI to change the limit. (same result) I ask them if there was anything they need to do on their end and the support guy said all they could do was the same thing I was doing already. He said to try changing the execution times and such.

 

Any other thoughts?

Thanks again,

Wes

[Mike Kranzler]

Hi Wes,

When you are changing the limit manually, is that being reflected on your site? So basically, if you change it from 18M to 64M and then reload the page, what is it then set to?

 

-Mike

[WStefanko]

It changes to 64M. I made a PHP configuration file so I could double check the change took effect.

 

If I load the page with 18M i receive the memory error. I open a new page and change the php.ini then go back to the original page, press refresh and then I receive the internal server error. I have also cleared the cache and still no luck.

 

Wes

[Mike Kranzler]

And have you already tried changing the execution time as well? What did you set it to?

 

-Mike

[WStefanko]

I have changed the execution time from 300 to 400 to 500 leaving the 18M alone still memory error.

I then change the limit to 32M & 64M and changed the execution to 100, 300, 500 and there I still get the Internal server error.

 

Wes

[WStefanko]

Mike, I sent an email to the hosting company and this is the reply I received:

 

"All modules cannot be loaded due to memory limit restriction reason, please increase your memory_limit value on your server configuration.

 

I have increased the memory_limit to the maximum limit of 64 MB and still showing Internal server error. I have reset permission of the files. There are no errors to troubleshoot the issue further. Your modules requires memory more than the standard limit on shared. Please contact the application provider regarding this issue.

 

If you have any further questions, please don't hesitate to contact us."

 

Nothing has changed.

 

Wes

[Mike Kranzler]

Hi Wes,

A default installation with a memory limit of 64M should not be causing you these issues. You can try removing some modules via FTP that you have no intention of using to make room, but I've never seen 64M create issues out of the box. I would honestly recommend that you consider switching to a better hosting provider, and can even provide you with links to PrestaShop-special rates.

 

-Mike

[WStefanko]

Thank you for all of your help Mike. I uninstalled Prestashop. Went to the server and changed the memory to 64M from 18M. Reinstalled Prestashop and did not receive any errors. So far so good.

 

Wes

[Mike Kranzler]

Great, I'm glad you were able to resolve this! I'll go ahead and mark this thread as solved for you. Happy selling!

 

-Mike