tivicrdotcom Posted April 17, 2012 Share Posted April 17, 2012 Hello fellows, so I am using Prestashop version: 1.4.6.2 My site is live at tivicr.com/tienda and we have been in business about 1 month, many orders have been placed and so far so good. I added this pocket atibacterials where I am running a promo of buy 4 get one free, nothing special right? Today I had an issue with an order where the customer bought a total of 10 items totaling $37 USD, yet when he proceeded with the payment through PayPal, it was showing an additional $17.94 which brought the final amount to $52. Now I had prestashop reminded me that I have gotten more more I charged for, followed by the customer complaining. This is what PayPal shows: Order Description: Shopping Cart Item Total: $34.45 USD Sales Tax: $0.00 USD Shipping: $17.94 USD Handling: $0.00 USD Seller discount or charges: $0.00 USD To me it looks like it's adding the shipping of every individual item and having the customer paying shipping on every item instead of a combined one. But then again I charge $3 shipping which it should've displayed above on shipping instead of the $17.94, but if you add all shipping it should be $30 instead so I am clueless with this shipping charge of $17.94 The past orders have been smooth because people have bought single items, but this conflict arises with more than one item. Thanks in advance and God Bless! AJ Link to comment Share on other sites More sharing options...
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