[Solved] ie9 white screen + ie8

[wvdbroek]

Is it only me or has anybody else has this problem,

 

when trying to load this forum in ie9 i get a complete white screen

 

regards wim

[Carl Favre]

Hi wim,

 

Can you try to delete your cache and reload the page?

[Mike Kranzler]

Hi wim,

Thank you for pointing this out, I am looking into this for you now, and hope to have an answer for you shortly.

 

-Mike

[wvdbroek]

  On 4/12/2012 at 2:14 PM, Mike Kranzler said:

Hi wim,

Thank you for pointing this out, I am looking into this for you now, and hope to have an answer for you shortly.

 

-Mike

 

tnxs

 

cache deletion did not work in FF there is no problem

[Mike Kranzler]

  On 4/12/2012 at 2:27 PM, wvdbroek said:

tnxs

 

cache deletion did not work in FF there is no problem

 

Yes, we've got someone working on this as we speak, and it should hopefully be resolved shortly.

 

-Mike

[Mike Kranzler]

Hi wim,

We went ahead and took care of this in IE9, can you please clear your cache and try this again, and let me know if that works any better for you?

 

-Mike

[wvdbroek]

  On 4/12/2012 at 3:37 PM, Mike Kranzler said:

Hi wim, We went ahead and took care of this in IE9, can you please clear your cache and try this again, and let me know if that works any better for you? -Mike

 

tnxs seems to be working fine again, tnxs for the great and fast service

[Mike Kranzler]

I'm glad I could help! I'll go ahead and mark this thread as solved for you. Happy selling!

 

-Mike

[jade_dev]

I seem to have this problem still in IE 8 - when I click on Forum under the Community tab, the sign in page briefly appears, then the white screen and there is a javascript error triangle in the bottom left corner. I had to use Firefox to log in and post this.

[Mike Kranzler]

  On 4/12/2012 at 10:07 PM, jade_dev said:

I seem to have this problem still in IE 8 - when I click on Forum under the Community tab, the sign in page briefly appears, then the white screen and there is a javascript error triangle in the bottom left corner. I had to use Firefox to log in and post this.

 

Hi jade_dev,

Thanks for reporting this. We are aware of this issue and working on resolving it for our entire community. As soon as we've finalized the fix, I'll respond here to let you know.

 

-Mike

[Patric]

@jade_dev

Do you still encounter that problem?

Did you try to empty your browser cache?

 

And please, next time, avoid posting in a [solved] topic and create a new one, else it may go unnoticed.

Thanks.

[jade_dev]

@ patric Codron

 

I deleted browsing history - I am not sure if this cleared the cache or not but yes I still have the problem. Cannot use the forum at all in IE8.

Apologies for replying in a solved thread and I am not sure if I should be replying here now but as you have used this thread I guess its ok.

Please could you instruct how to clear the cache if deleting browser history is not the way?

Thanks

[Mike Kranzler]

  On 4/18/2012 at 9:21 PM, jade_dev said:

@ patric Codron

 

I deleted browsing history - I am not sure if this cleared the cache or not but yes I still have the problem. Cannot use the forum at all in IE8.

Apologies for replying in a solved thread and I am not sure if I should be replying here now but as you have used this thread I guess its ok.

Please could you instruct how to clear the cache if deleting browser history is not the way?

Thanks

 

Hi jade_dev,

Clearing the cache should be in the same menu as clearing the browser history. In IE9, I believe it is actually called Temporary Internet Files:

 

 

I hope this helps.

 

-Mike

[Patric]

Yes, it should be good. In the browsing history the cache corresponds to the Temporary Internet Files.

 

EDIT : wow, 2 Community Managers only for you!

[jade_dev]

I am honoured by having 2 community managers

So yes I did clear the cache then and I closed the browser too for good measure but the problem persists.

 

If I click on the link to this thread from the email then I briefly see this page for about 1 second then it disappears.

 

the error text is as follows:

Message: 'nodeType' is null or not an object

 

Line: 11

 

Char: 10398

 

Code: 0

 

URI: http://www.prestashop.com/libs/no-conflict.php?url=libs%2Fmin%2F%3Fb%3Djs%26f%3Dmain.js%2Chandler.js%2Cjquery.easing.1.3.js%2Cjquery.colorbox-min.js%2Cjquery-ui-1.8.16.custom.min.js%2Csearch.js&allow_cdn=0

 

I hope this helps

[Patric]

OK, thanks.

We reported the problem to the dev team. We hope it will be solved quickly.

[FineWinesUK]

for the login screen I get the following error:

 

Webpage error details

 

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

Timestamp: Mon, 11 Jun 2012 10:10:17 UTC

 

 

Message: 'nodeType' is null or not an object

Line: 11

Char: 10398

Code: 0

URI: http://www.prestashop.com//libs/no-conflict.php?url=libs%2Fmin%2F%3Fb%3Djs%26f%3Dmain.js%2Chandler.js%2Cjquery.easing.1.3.js%2Cjquery.colorbox-min.js%2Cjquery-ui-1.8.16.custom.min.js%2Csearch.js&allow_cdn=0

 

 

Message: Object required

Line: 3275

Char: 1

Code: 0

URI: http://www.prestashop.com/forums/topic/164384-under-review-ie9-white-screen-ie8/

 

 

Message: 'nodeType' is null or not an object

Line: 11

Char: 10398

Code: 0

URI: http://www.prestashop.com//libs/no-conflict.php?url=libs%2Fmin%2F%3Fb%3Djs%26f%3Dmain.js%2Chandler.js%2Cjquery.easing.1.3.js%2Cjquery.colorbox-min.js%2Cjquery-ui-1.8.16.custom.min.js%2Csearch.js&allow_cdn=0

 

and I also have had :

 

Webpage error details

 

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

Timestamp: Mon, 11 Jun 2012 10:10:36 UTC

 

 

Message: 'nodeType' is null or not an object

Line: 11

Char: 10398

Code: 0

URI: http://www.prestashop.com//libs/no-conflict.php?url=libs%2Fmin%2F%3Fb%3Djs%26f%3Dmain.js%2Chandler.js%2Cjquery.easing.1.3.js%2Cjquery.colorbox-min.js%2Cjquery-ui-1.8.16.custom.min.js%2Csearch.js&allow_cdn=0

 

 

Message: Object required

Line: 3275

Char: 1

Code: 0

URI: http://www.prestashop.com/forums/topic/164384-under-review-ie9-white-screen-ie8/

 

 

Message: 'nodeType' is null or not an object

Line: 11

Char: 10398

Code: 0

URI: http://www.prestashop.com//libs/no-conflict.php?url=libs%2Fmin%2F%3Fb%3Djs%26f%3Dmain.js%2Chandler.js%2Cjquery.easing.1.3.js%2Cjquery.colorbox-min.js%2Cjquery-ui-1.8.16.custom.min.js%2Csearch.js&allow_cdn=0

 

Using Chrome in the meantime to view/access the forum. Tried to register/login before, but was halted due to this problem, almost pput me off trying prestashop, so would be good to get it fixed !!!

thanks

Richard

[Patric]

Hi FineWinesUK,

 

I know this is really inconvenient, but our team is actually working very hard on the 1.5 version. This bug has been reported and will be fixed as soon as possible.

 

Thanks.

[Patric]

Hi,

We made a forum fix concerning the IE browser.

Could you please tell us if you still encounter these problems.

Thanks.

[FineWinesUK]

Been using firefox ever since, but just checked with IE9 (using for this post right now!) and all seems to be working.

Have not retried to "create account" which is where the issue was, but the forums all appear OK.

 

thanks