10210ken Posted April 5, 2012 Share Posted April 5, 2012 Hi I have tried to load prestashop 1.47 and 1.5 on my server and have had the same problem with both versions. The progress bar gets to 78% and then stops with an error message. The process stops at "install theme" and returns an error of 1. object Object Can anyone help with this problem Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 5, 2012 Share Posted April 5, 2012 Hi 10210ken, Who is your hosting provider, and what program are you using to upload PrestaShop to your server? -Mike Link to comment Share on other sites More sharing options...
10210ken Posted April 5, 2012 Author Share Posted April 5, 2012 Hi Thanks for the quick response We are using Easyspace, on our virtual server. We have 2 other prestashop sites both using earlier versions of the software with no problems. Files were uploaded using Filezilla Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 5, 2012 Share Posted April 5, 2012 Hi Thanks for the quick response We are using Easyspace, on our virtual server. We have 2 other prestashop sites both using earlier versions of the software with no problems. Files were uploaded using Filezilla Could you post a screenshot of the moment in the uploading process where it stops? This isn't a behavior I've seen before so I'd like to try to look into this further for you. -Mike Link to comment Share on other sites More sharing options...
10210ken Posted April 5, 2012 Author Share Posted April 5, 2012 Mike I have spoken to our hosting provider who have said to delete the software, then reboot the srever and try re-installing the software. I will give this a go and post a screen shot in the same fault occurs. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 5, 2012 Share Posted April 5, 2012 OK keep us posted! -Mike Link to comment Share on other sites More sharing options...
10210ken Posted April 5, 2012 Author Share Posted April 5, 2012 This is a screen shot from the installation. 1.4 installed ok after rebooting the server. This is the screenshot from 1.5 install. It was installed over 1.4 Image to follow Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 5, 2012 Share Posted April 5, 2012 Hi 10210ken, I don't see a screenshot. Could you please post it using the More Reply Options button just underneath the reply box? -Mike Link to comment Share on other sites More sharing options...
10210ken Posted April 5, 2012 Author Share Posted April 5, 2012 Screenshot attached now Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 5, 2012 Share Posted April 5, 2012 Hi 10210ken, Are you installing 1.5 on a live site? -Mike Link to comment Share on other sites More sharing options...
10210ken Posted April 5, 2012 Author Share Posted April 5, 2012 No only to see what it looks like. It is a site that will be developed in the near future. At the moment it is used for testing purposes only. I think it is better than using xampp Have check the permissions on the theme folder and files and all set at 777 Link to comment Share on other sites More sharing options...
10210ken Posted April 5, 2012 Author Share Posted April 5, 2012 Mike Have just tried to re-install using Opera. I get as far as verifying the database and the system locks up. Ken Link to comment Share on other sites More sharing options...
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