[SOLVED] This web page has a redirect loop

[sophie123]

Hi

 

I've got my website hosted on Dataflame.co.uk. They have Softalicious installed from which I installed Prestadshop (prefering it to Zen cart and a few other ecommerce tools).

 

Installation is a breeze, and with no customisation at all, Prestashop works well.

 

However, when i changed the setting to allow "Guest check out" (and no other changes) and go through the checkout, on entering my guest information and clicking "Continue" I receive a "This web page has a redirect loop" from Chrome.

 

I can close my browser, open it again, navigate to my shop, empty my cart and add another product, and this time on clicking "Checkout" (the step before I enter my login or guest details) I get the same redirect loop error.

 

I uninstalled and reinstalled and ran through the process of testing no config changes checkout (fine) and then allowing guest checkout (redirect error) three times.

 

The exact error on IE7, 8 and 9 is a hanging page (I didn't wait long enough to see a timeout) and on Chrome is:

 

>>>>>

This web page has a redirect loop

The web page at http://cyclerguard.com/presta1/order.php?step=2 has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Here are some suggestions:

• Reload this web page later.
  
• Learn more about this problem.
  

Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.

 

>>>>

 

Any help much appreciated!

 

Thanks

Sophie

[Mike Kranzler]

Hi Sophie,

In the Preferences tab of your Back Office, can you please set the Checkout Process Type to One Page Checkout, reload the page and let me know if that works any better for you?

 

-Mike

[sophie123]

Thanks Mike. Works a treat now. The next step is to understand the different types of UK payment. Ideally I'd just like paypal presented as the payment option but I can work through this.

 

Is there no way of getting the multi-step purchase process working? Or is it only going to work with the one step?

Thanks again Mike. You're a genius!

Soph

[Mike Kranzler]

Great, I'm glad I could help! This isn't something that normally happens, but I have seen errors crop up from installing through Softaculous. I couldn't tell you if that was the case in your situation, but somewhere there was likely some sort of configuration error that led to this issue.

 

However, I personally would urge all users to take advantage of the One Page Checkout feature, as the quicker the ordering process, the more carts you can expect to convert into sales. A long order process is more likely to lead to abandoned carts, so I personally recommend One Page Checkout.

 

I'll go ahead and mark this thread as solved for you. Happy selling!

 

-Mike

[fbas]

This isn't a solution, it's a workaround. The issue still exists: guest checkout is broken. I have a clean install of 1.4.7, no customizations.

 

When can we find a fix for this?

 

http://forge.prestashop.com/browse/PSCFI-4695

[fbas]

In fact, when using guest checkout with 1-page checkout set, for some payment modules, I simply get redirected back to "authentication?back=order.php"

[barto89]

This isn't a solution, it's a workaround. The issue still exists: guest checkout is broken. I have a clean install of 1.4.7, no customizations.

 

When can we find a fix for this?

 

http://forge.prestas...owse/PSCFI-4695

 

Agreed, same problem, only a workaround would love to see a fix..

[BrianW]

This isn't a solution, it's a workaround. The issue still exists: guest checkout is broken. I have a clean install of 1.4.7, no customizations.

 

When can we find a fix for this?

 

http://forge.prestas...owse/PSCFI-4695

 

I also agree. The one page checkout has too much crap on the page it turns people off. The 5 step is much better because it`s broken up into small portions.

 

Can somebody please try come up with a solution to this problem?!!