S7 Media Ltd Posted March 26, 2012 Share Posted March 26, 2012 Hi all, This is more pointed to the Prestashop team. I rang the American phone number on Friday morning situated at the top of the page for some support as it's difficult enough as it is in the forum. I was informed that someone would call or email me back, to which I've received no such contact (it is Monday now). I understand this is an open source project, of course, but unlike many, Prestashop does turn over an income. Indeed I've spent many hundreds of pounds in the official addons store. Therefore is it too much to ask for a call or email back? I recognise that there are some members of the PS team who are on here regularly for which I am grateful but that support is spread thinly. It's disappointing because Prestashop is a great platform and is far better than some of the paid vending platforms, hence my decision to use it, but it'd be nice to have that support. I'd even find paid support acceptable, like some sort of credits system. The actual issue on this particular occasion was that I have a paying client who is trying to change their categories via CSV. Between us we cannot figure it out, and the support from Prestashop isn't there. Quite embarrassing as it's business to business. Anyway, that's the end of my constructive critique. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted March 26, 2012 Share Posted March 26, 2012 Hi S7 Media, Can you please PM me with a phone number where you can be reached? These forums are the official resource for free PrestaShop support, and we cannot guarantee an immediate response over the phones due to the fact that we are an open source provider with more than 300,000 active users. Once I have your information, I will pass this along to a member of my team who will call you back. -Mike Link to comment Share on other sites More sharing options...
S7 Media Ltd Posted March 26, 2012 Author Share Posted March 26, 2012 Hi Mike, thanks so much, I'll send that message now Link to comment Share on other sites More sharing options...
Mike Kranzler Posted March 26, 2012 Share Posted March 26, 2012 Hi Mike, thanks so much, I'll send that message now Thanks, I just passed this along to the appropriate member of our team. -Mike Link to comment Share on other sites More sharing options...
Recommended Posts