Moved Servers, Certain Pages Only Half Loading.

[sanokil]

I need some help here..

 

This has happen to two different websites, both moved at the same time.

 

- When an admin tries to view an indvidual order in detail, only half the page loads.

- When a customer checks out then after they select a a payment thod.

 

Screen Shot below:

 

 

 

 

Has anyone seen this before?

 

Thanks in advance.

[PrestaShopDeveloper]

Enable the debug mode from /config/config.inc.php

 

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', true);

 

and see what's the exact error.

[sanokil]

Enable the debug mode from /config/config.inc.php

 

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', true);

 

and see what's the exact error.

 

Thanks!

 

I set display errors to "on", and dubug SQL to true.

 

Saved/Uploaded, Verified upload.

 

Went to the pages having the issue, still the same, also no error messages were displayed. Same thing with both stores.

 

 

 

 

 

I also viewd the source of the website. This is the last few lines of code.

 

  <a href="index.php?tab=AdminModules&token=4c6206e9122a1ceaa6c777b5acfe27c3">
   <img src="/img/t/AdminModules.gif" alt="" /> Modules
  </a>
 </li><li class="submenu_size " id="maintab29">
  <a href="index.php?tab=AdminEmployees&token=8f52c81730de3db0501e6589ec30363c">
   <img src="/img/t/AdminEmployees.gif" alt="" /> Employees
  </a>
 </li><li class="submenu_size " id="maintab8">
  <a href="index.php?tab=AdminPreferences&token=0e5d0109f4bbc8692f990b0c1f4ac46c">
   <img src="/img/t/AdminPreferences.gif" alt="" /> Preferences
  </a>
 </li><li class="submenu_size " id="maintab9">
  <a href="index.php?tab=AdminTools&token=942de73ef068a687d9bc00960f6c9c11">
   <img src="/img/t/AdminTools.gif" alt="" /> Tools
  </a>
 </li>  </ul><div id="tab1_subtabs" style="display:none"><li><a href="index.php?tab=AdminTracking&token=94d5c9774f876f43511d69e7f87ea4d3">Tracking</a></li><li><a href="index.php?tab=AdminManufacturers&token=a295425110f3d30bc788fefd769bf052">Manufacturers</a></li><li><a href="index.php?tab=AdminSuppliers&token=5ff6a2f11d6f2ebcc5c92c0134029327">Suppliers</a></li><li><a href="index.php?tab=AdminAttributesGroups&token=8d461399f158621fe500133eb0bbd4bb">Attributes and groups</a></li><li><a href="index.php?tab=AdminFeatures&token=651203136d5d29da864241a0945d8983">Features</a></li><li><a href="index.php?tab=AdminScenes&token=8fda9ef4ff7784cc3c5ffee4d9860944">Image mapping</a></li><li><a href="index.php?tab=AdminAttachments&token=73aaa105cb0e9ceebd575489abc62807">Attachments</a></li><li><a href="index.php?tab=AdminTags&token=3a567983e74038e7d13ae41e72cca3a6">Tags</a></li><li><a href="index.php?tab=AdminStockMvt&token=8fd86c20de2e47b42ae034364d53d675">Stock Movements</a></li></div><div id="tab2_subtabs" style="display:none"><li><a href="index.php?tab=AdminAddresses&token=d8fe3d3a3c67b3a6451715f7530d28c2">Addresses</a></li><li><a href="index.php?tab=AdminGroups&token=109cf9af6a8912a2a9bf465a65e8b9ba">Groups</a></li><li><a href="index.php?tab=AdminCarts&token=4fca5642de7a34e73904de87f64ef913">Carts</a></li></div><div id="tab3_subtabs" style="display:none"><li><a href="index.php?tab=AdminInvoices&token=766d65b8e15710d2908ffd9adbb4c582">Invoices</a></li><li><a href="index.php?tab=AdminDeliverySlip&token=920e286020cab04f1486b9cafa943e96">Delivery slips</a></li><li><a href="index.php?tab=AdminReturn&token=f9dd5b458634d5eb7df039d80c14e46c">Merchandise return</a></li><li><a href="index.php?tab=AdminSlip&token=bc92d3539f0404e48e1c150fc8a46769">Credit slips</a></li><li><a href="index.php?tab=AdminMessages&token=2d19320e55d7004dd0e47a370ed90e13">Customer messages</a></li><li><a href="index.php?tab=AdminStatuses&token=c28360ad6e476ef265c3b85d796c841b">Statuses</a></li><li><a href="index.php?tab=AdminOrderMessage&token=ed2b06fb64228d2a903b430db1989beb">Order Messages</a></li><li><a href="index.php?tab=AdminPDF&token=daac3d438f67844098d55aeea9637413">PDF</a></li></div><div id="tab4_subtabs" style="display:none"><li><a href="index.php?tab=AdminCurrencies&token=7499a421899765db2c3845d1e719eb18">Currencies</a></li><li><a href="index.php?tab=AdminTaxes&token=5dd745bf89f18171b5fda9a720109e54">Taxes</a></li><li><a href="index.php?tab=AdminTaxRulesGroup&token=6e3487c1cec2cbfc6189fe4d1cfa69b8">Tax Rules</a></li><li><a href="index.php?tab=AdminDiscounts&token=fa1d7bbe6a077188549198c391d84957">Vouchers</a></li></div><div id="tab5_subtabs" style="display:none"><li><a href="index.php?tab=AdminCarriers&token=bda074d16f5d14573ca04d516396c5da">Carriers</a></li><li><a href="index.php?tab=AdminStates&token=c44f0174beb4d6581f96a8a0b95da49b">States</a></li><li><a href="index.php?tab=AdminCountries&token=becd43ab4ed185e45cb6142c298ab70e">Countries</a></li><li><a href="index.php?tab=AdminZones&token=8ad6978a7457159453b987d4d5efebc0">Zones</a></li><li><a href="index.php?tab=AdminRangePrice&token=9719c4030b727210181114077e09aae3">Price ranges</a></li><li><a href="index.php?tab=AdminRangeWeight&token=52e2319815c91f2c7355e7898bf5e66d">Weight ranges</a></li><li><a href="index.php?tab=AdminCounty&token=6cb01e1ac1ac9f67ed7b7eb04b8fa155">Counties</a></li></div><div id="tab6_subtabs" style="display:none"><li><a href="index.php?tab=AdminStatsConf&token=787bf3148ee98481371507cb65c4ed6a">Settings</a></li><li><a href="index.php?tab=AdminSearchEngines&token=db21f951fe2b87fc5845226b794528f2">Search engines</a></li><li><a href="index.php?tab=AdminReferrers&token=8c54d42cef244ce88d7bc43a6587d754">Referrers</a></li></div><div id="tab7_subtabs" style="display:none"><li><a href="index.php?tab=AdminModulesPositions&token=6962ed4dae18adcb6e1065c2c27678b0">Positions</a></li><li><a href="index.php?tab=AdminModuleMenu&token=29902edcdb13ff59000030aa7e5170d3">Menu</a></li><li><a href="index.php?tab=AdminAddonsCatalog&token=8b35d1557453f86def42fe11b541a9f7">Modules & Themes Catalog</a></li><li><a href="index.php?tab=AdminAddonsMyAccount&token=59cdc9bbb89b34a5d40843d42182d661">My Account</a></li><li><a href="index.php?tab=AdminThemes&token=438b237a0fe17970d45e1674343fffdc">Themes</a></li></div><div id="tab29_subtabs" style="display:none"><li><a href="index.php?tab=AdminProfiles&token=bd029a8c483fd108faf1d9ee2d3d0401">Profiles</a></li><li><a href="index.php?tab=AdminAccess&token=f14601ce0b9bf3bf382f23bd588d6665">Permissions</a></li><li><a href="index.php?tab=AdminContacts&token=efe6131bf317f38daa6e618876c5a01e">Contacts</a></li><li><a href="index.php?tab=AdminTabs&token=381ee696ae3b3c7e45674f8cc4338c87">Tabs</a></li><li><a href="index.php?tab=AdminCustomerThreads&token=0520ded44e7ecfb528200747ca26c36a">Customer Service</a></li></div><div id="tab8_subtabs" style="display:none"><li><a href="index.php?tab=AdminContact&token=79d92cdcd00b495e47ea589973d5c1a9">Contact</a></li><li><a href="index.php?tab=AdminAppearance&token=781ed14763333060c11bc4bf745c5699">Appearance</a></li><li><a href="index.php?tab=AdminMeta&token=a4190a0e4704ab2ebd44ec90c8b4cacb">SEO & URLs</a></li><li><a href="index.php?tab=AdminPPreferences&token=275135bbbc38083021b98120c41f3bcb">Products</a></li><li><a href="index.php?tab=AdminEmails&token=3d5cbb5b3dffb81e8bfc563bff95542f">Email</a></li><li><a href="index.php?tab=AdminAliases&token=34188a724cc908950327e5410880182c">Aliases</a></li><li><a href="index.php?tab=AdminImages&token=638835243b1b5402615d698285a8fd80">Image</a></li><li><a href="index.php?tab=AdminDb&token=ebdcc5a094a4ca57d605d7a1c390f1ec">Database</a></li><li><a href="index.php?tab=AdminLocalization&token=6a791e7a596f44135232624264c0d1a4">Localization</a></li><li><a href="index.php?tab=AdminSearchConf&token=1809527f24556c968ce1c621840676fb">Search</a></li><li><a href="index.php?tab=AdminPerformance&token=c2a71dfd6271ac5912684f0facc26a6d">Performance</a></li><li><a href="index.php?tab=AdminGeolocation&token=db63e6f0292529105d253ef5de779677">Geolocation</a></li></div><div id="tab9_subtabs" style="display:none"><li><a href="index.php?tab=AdminLanguages&token=832c0c129169ee9adbc87d3a4941a7f2">Languages</a></li><li><a href="index.php?tab=AdminTranslations&token=e3798ce7fba272b016326323dc596ad2">Translations</a></li><li><a href="index.php?tab=AdminQuickAccesses&token=24c2b12e39c3178975cb18c02e1a6349">Quick Accesses</a></li><li><a href="index.php?tab=AdminImport&token=ad2e7c2bb0a25f1d9c9dcf1b5df6e459">Import</a></li><li><a href="index.php?tab=AdminSubDomains&token=a64880ef7b93b96dd3dcf19c2624a556">Subdomains</a></li><li><a href="index.php?tab=AdminBackup&token=4f6cdd7438e1f297797c6050cea94975">DB backup</a></li><li><a href="index.php?tab=AdminCMSContent&token=72a683b12ca44dd7aef7a4bbbbfebd7f">CMS</a></li><li><a href="index.php?tab=AdminGenerator&token=de53ab5f21ffa51c9d6825dda69e0800">Generators</a></li><li><a href="index.php?tab=AdminInformation&token=847aa40e8e3fd174161686fc286eb716">Configuration Information</a></li><li><a href="index.php?tab=AdminWebservice&token=e8f213beaedcbfbe2bc2f40f14221793">Webservice</a></li><li><a href="index.php?tab=AdminStores&token=77efb33fdccbc1a2edc5d32e1ef0557f">Stores</a></li><li><a href="index.php?tab=AdminLogs&token=5fc74fec9c7b6ee4ae9ce96b3ecad958">Log</a></li></div>  <ul id="submenu" class="withLeftBorder"><li><a href="index.php?tab=AdminInvoices&token=766d65b8e15710d2908ffd9adbb4c582">Invoices</a></li><li><a href="index.php?tab=AdminDeliverySlip&token=920e286020cab04f1486b9cafa943e96">Delivery slips</a></li><li><a href="index.php?tab=AdminReturn&token=f9dd5b458634d5eb7df039d80c14e46c">Merchandise return</a></li><li><a href="index.php?tab=AdminSlip&token=bc92d3539f0404e48e1c150fc8a46769">Credit slips</a></li><li><a href="index.php?tab=AdminMessages&token=2d19320e55d7004dd0e47a370ed90e13">Customer messages</a></li><li><a href="index.php?tab=AdminStatuses&token=c28360ad6e476ef265c3b85d796c841b">Statuses</a></li><li><a href="index.php?tab=AdminOrderMessage&token=ed2b06fb64228d2a903b430db1989beb">Order Messages</a></li><li><a href="index.php?tab=AdminPDF&token=daac3d438f67844098d55aeea9637413">PDF</a></li></ul>
  <div id="main">
   <div id="content">
   <script type="text/javascript">
 $(function() {
  $.ajax({
   type: 'POST',
   url: 'ajax.php',
   data: 'helpAccess=1&item=AdminOrders&isoUser=en&country=AU&version=1.4.3',
   async : true,
   success: function(msg) {
 $("#help-button").html(msg);
 $("#help-button").fadeIn("slow");
   }
  });
 });</script><div class="path_bar">
 <div id="help-button" class="floatr" style="display: none; font-family: Verdana; font-size: 10px; margin-right: 4px; margin-top: 4px;">
 </div>
  <a href="?token=0241bc78d93e03b82689645fcdeb2f35">Back Office</a>
   <img src="../img/admin/separator_breadcrum.png" style="margin-right:5px" />

  Orders
 </div>

[sanokil]

I'm certain this is a server issue. The sites work both fine when running in WAMP.

 

The new server is running WHM(cPanel), with mod security and CSF.

 

Does anyone know any server issue that would cause this?

[tomerg3]

Can you post a link to the site?

[sanokil]

Can you post a link to the site?

 

 

http://sirrah.webics.net.au/~shopfirs/

 

The domain is still pointing to the old server.

[tomerg3]

Does it happen with any payment method, or just with a specific one?

[sanokil]

Does it happen with any payment method, or just with a specific one?

 

Sorry, I must have been mistaken.. When I click "next" from this page, then the error occurs.

 

[tomerg3]

if you have multiple payment modules, try to disable them (3rd party first) and see if that helps.