berta recchia Posted February 29, 2012 Share Posted February 29, 2012 I'm enabling the 1 page checkout since customers get confused with the invoice address and the "Alias" of the address. When you click the ckeckbox to add an invoice address, the form has all the fields except the "State" field. The form of course cannot be saved and customer is stuck. I went to the Shipping > Countries and clicked on to edit the USA but all the fields are already there: firstname lastname company address1 address2 city, State:name postcode Country:name phone Any suggestion? Using 1.4.6.2 Link to comment Share on other sites More sharing options...
Isabella8688 Posted February 29, 2012 Share Posted February 29, 2012 I'm enabling the 1 page checkout since customers get confused with the invoice address and the "Alias" of the address. When you click the ckeckbox to add an invoice address, the form has all the fields except the "State" field. The form of course cannot be saved and customer is stuck. I went to the Shipping > Countries and clicked on to edit the USA but all the fields are already there: firstname lastname company address1 address2 city, State:name postcode Country:name phone Any suggestion? i don't understand the question. __________________ Watch Dr. Seuss’ The Lorax Online Free 1 Link to comment Share on other sites More sharing options...
berta recchia Posted February 29, 2012 Author Share Posted February 29, 2012 Matthew, it's one page checkout not guest or instant. Customer still register. With the 5 steps customers get confused all the time with Delivery and Invoice. They always ask to enter both addresses in a flat page. In the 5 steps, when customers don't enter an alias for an address they get the "Must enter an Alias" but when they look for that field they don't find it because it's called "Assign an address title for future reference !". Duh.! So I need to change. Isabella. Look at the attachment. In the Invoice form there is not field to enter the State. Unless customers enter one they can't save the form. Invoice "State" is often different from the delivery State. Link to comment Share on other sites More sharing options...
berta recchia Posted March 1, 2012 Author Share Posted March 1, 2012 Found the issue. Apparently the order-opc-new-account.tpl in my theme was damaged. Link to comment Share on other sites More sharing options...
parilla77 Posted March 9, 2012 Share Posted March 9, 2012 Hello, i have the same problem, i've changed the oder-opc-new-account.tpl, but no change ... EDIT : It's because the country have to be activated in Transport>country>... Link to comment Share on other sites More sharing options...
Recommended Posts