lbotao Posted February 24, 2012 Share Posted February 24, 2012 Hello Prestashop comunity. I'm using Prestashop 1.4.6.2 and I'm experiencing a very hard time trying to configure the SMTP authentication. When I use simple the phpmail function, it works fine, I can send email tests with no problem. The problem with this, is that some email servers block the messages sent with this method. Hotmail for example, sends those messages to the SPAM folder. This cannot happen, since the costumers have to receive the order status messages. So, I've tried to configure the SMTP settings with all combinations possible. SSL, TLS, with password, without password, port 465, 587, 25, with email server with the same domain as the website, with an external server, even with gmail. I know the settings are correct, because all my emails are working in Thinderbird. Everytime I get this error: Error: please check your configuration The SMTP connection failed to start [ssl://smtp.luisbotao.com:465]: fsockopen returned Error Number 110 and Error String 'Connection timed out' I've searched a lot on google, but all the suggestions I encounter don't work. This looks like an error from Swiftmail, but I've been using Swiftmail for a while in the websites I create, and never had problems, always with the same web server supplier. I also have another problem. Even using the phpmail function, when I try to send a message from the Contacts page form, It says that the message was correctly sent, but I don't receive any notification by email. I also don't know where to check those messages in the backoffice. Hope someone can help me out. Thanks lbotao Link to comment Share on other sites More sharing options...
lbotao Posted February 28, 2012 Author Share Posted February 28, 2012 Ok, finally I discovered what works for me. Hope it helps others stucked with this: Mail domain name: just leave it blank SMTP server: smtp.*********.com SMTP user: full email address SMTP password: fill in with your email password Encryption: none Port: 25 Ok, now I can rest. Still haven't discovered how to receive notifications when a user fills in the contact form. 2 Link to comment Share on other sites More sharing options...
lbotao Posted February 28, 2012 Author Share Posted February 28, 2012 I just realized that if the language is set to english, I receive a notification when the contact form is filled. It just doesn´t send when set to portuguese, and I've translated all the templates. Should be something in the backoffice? Link to comment Share on other sites More sharing options...
zeisei Posted October 28, 2012 Share Posted October 28, 2012 The SMTP error solution that worked for me is as follows (source:http://www.hostknox.com/tutorials/prestashop/smtp-parameters) Mail domain: yourdomain.com SMTP server: yourdomain.com SMTP User : [email protected] SMTP password: your password Kρυπτογραφηση: TLS Port: 465 Link to comment Share on other sites More sharing options...
shahriar Posted January 18, 2014 Share Posted January 18, 2014 Ok, finally I discovered what works for me. Hope it helps others stucked with this: Mail domain name: just leave it blank SMTP server: smtp.*********.com SMTP user: full email address SMTP password: fill in with your email password Encryption: none Port: 25 Ok, now I can rest. Still haven't discovered how to receive notifications when a user fills in the contact form. Tnx alot for sharing , it work for me Link to comment Share on other sites More sharing options...
UniArt Posted August 1, 2015 Share Posted August 1, 2015 Tnx alot for sharing , it work for me Thanks, works for me to , but very important is that the SMTP user must be the same e-mail address is configurate in contact of the shop. Link to comment Share on other sites More sharing options...
9smiths Posted March 16, 2016 Share Posted March 16, 2016 I was having the same issue. I enabled SSL under Preferences --> General, and then it worked perfectly! Link to comment Share on other sites More sharing options...
centoasa Posted October 3, 2016 Share Posted October 3, 2016 My hosting provider is 1and1 But I'm not able to send via smtp, always "connection time out" Link to comment Share on other sites More sharing options...
africanodama Posted October 16, 2016 Share Posted October 16, 2016 Hi centoasa. Did you solve your problem with 1and1. I have same. Link to comment Share on other sites More sharing options...
grumbley Posted July 17, 2017 Share Posted July 17, 2017 This may help some of you searching for a solution to this although it's worth noting there could be other reasons why your SMTP server is incorrectly configured. In my case I discovered that I had configured a store email address that was different from the one I was trying to configure in email setting. Ensure that your Shop Email in Preferences > Store Contact matches that which you are configuring in Advanced Parameters > E-mail Link to comment Share on other sites More sharing options...
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