Order received by the client but not by the merchant

[patrmich]

Hi,

 

I am facing the following trouble.

 

When a client sends an order :

- the client receives properly his confirmation

- the order is properly listed in the back office

- but, as the merchant, I do not receive the order confirmation.

 

Has anyone an idea about the trouble origin ?

 

Thank you in advance,

 

Patrick

[bellini13]

for the merchant to receive an order email, you need to enable and configure the mailalerts module.

[tommytank]

Wow that's ridiculous. What merchant doesn't want to know when they've received an order?

 

[bellini13]

then just enable the module, why is that so ridiculous?

[tommytank]

I've enabled it but i just find it a little strange the designers felt the need to make it into a module. Surely something like that should be set as a default and not be something you need to spend precious time trying to find.

 

Although looking at some of the modules available for sale i'm surprised you're not charging £40 for the privelige.

[patrmich]

Hi bellini13,

 

Patrick thank you for your reply. Your advice ("you need to enable and configure the mailalerts module") did solve the matter !

 

Thank you !

 

Patrick

[bellini13]

@tommytank

 

Although looking at some of the modules available for sale i'm surprised you're not charging £40 for the privelige.

I am not affiliated nor do I work for prestashop. I am a user of prestashop like many of the community here, and I simply stopped by to assist patrmich.

 

I suspect a module was created for this, since it serves multiple purposes. Perhaps not all admins want an email, or perhaps they want to edit the information that is sent to them.

The module also serves to send emails to customers as well as the admin, and allows you to configure which 'admin' (1 or more) receives the email.