Reiskanen Posted February 20, 2012 Share Posted February 20, 2012 I'm so frustrated. I was wondering why the volume of orders will fall.. I'm trying to find out the situation: - register as a customer, all ok - I place an order, all ok but when the client logs off and tries to log back in to He will face the white window. url http://myshop.com/prestashop/authentication what can I do? what helps? Try google? Not working: http://www.prestashop.com/forums/topic/142531-ps-1451-customers-cant-login-after-registration/ Very helpful: http://www.prestashop.com/forums/topic/128806-urgent-customers-cant-login/ This one helped: http://www.prestashop.com/forums/topic/130330-returning-customers-cant-login/ Not: http://www.prestashop.com/forums/topic/152349-existing-customers-cannot-login-after-upgrade/ Cookie key has not changed: http://www.prestashop.com/forums/topic/94269-01authentication-failed-error/ Not Helped: http://www.prestashop.com/forums/topic/98849-authentication-failed-passwords-not-recognized-in-many-cases-possible-to-disable-cookie-key/ http://www.prestashop.com/forums/topic/72771-solved-how-to-generate-cookie-key/ Now customers cant ask new pasw: http://www.prestashop.com/forums/topic/37277-solved-customer-login-issue-with-2-websites-on-the-same-database/ Link to comment Share on other sites More sharing options...
Mark Hesketh Posted February 20, 2012 Share Posted February 20, 2012 Hi Reiskanen, Could you paste your configuration from Back office > tools > Configuration Information. Do you have access to your error logs? Are you able to turn on Prestashop's debugging? (instructions here) I recently had a very similar problem on my development store, which was running on nginx. Just wondering if thats the same for you? Mark Link to comment Share on other sites More sharing options...
Recommended Posts