canvasmart Posted February 15, 2012 Share Posted February 15, 2012 Hi All, Im at a real loss with my website, it is causing me headaches and losing me potential orders. I have an image upload feature on all of my products which when an image is uploaded i get a blank white screen. Whereas it is meant to show the customer what is on the screen i.E the image they have uploaded, and then allow them to save the image to order it with their chosen product. Can someone please shed some light as to why i would be getting a blank white screen. im using prestashop version 1.4.0.17 Thank you Link to comment Share on other sites More sharing options...
tomerg3 Posted February 15, 2012 Share Posted February 15, 2012 Turn on error reporting in /config/config.inc.php line #29 and try again, you should see an error which you can post here Link to comment Share on other sites More sharing options...
canvasmart Posted February 16, 2012 Author Share Posted February 16, 2012 After trying to upload the image, which was 3mb i received the following error. I have recently upgraded to the new version of prestashop v1.4.7 There is 1 error : Image is too large (0.000241610300024kB). Maximum allowed: 0.00131072001311kB Thank you Link to comment Share on other sites More sharing options...
tomerg3 Posted February 17, 2012 Share Posted February 17, 2012 Check the settings in Preferences->Product http://screencast.com/t/pNAkinAnW4 and increase it. Link to comment Share on other sites More sharing options...
canvasmart Posted February 17, 2012 Author Share Posted February 17, 2012 I checked the setting and have altered them accordingly, but now when I upload an image i get the following erorr: Fatal error : Allowed memory size of 67108864 bytes exhausted (tried to allocate 6400 bytes) in /home/Mysite/public_html/images.inc.php on line 238 Link to comment Share on other sites More sharing options...
tomerg3 Posted February 17, 2012 Share Posted February 17, 2012 PS tries to resize it, which takes a lot of memory (Ram), in this case, only a tiny bit above your 64MB limit. You can ask your host about increasing the memory. You can also look into http://www.prestashop.com/forums/index.php?/topic/47363-module-attribute-wizard-pro-create-an-unlimited-number-of-attributes-and-display-as-radio-button-checkbox-dropdown-textbox-teaxtarea-files/ , while its main purpose is for attributes, one of the features is using attributes as file uploads. It means the customer would use the add to cart normally (no save button after selecting upload file). You have the ability to choose which file types the customer can upload, and for images that are big and would take a lot of memory, it does not create a thumbnail, but still links to the original file. Link to comment Share on other sites More sharing options...
canvasmart Posted February 17, 2012 Author Share Posted February 17, 2012 I have tried to make the error happen again on my website but im now experiencing another problem, whereby when i click on save to upload an image straight away i get confirmation message ( Customization saved successfully But when I click on (add to cart) I get the error message (please fill in all the required fields, then save the customization) Its almost as if the save button is not saving or not working. Link to comment Share on other sites More sharing options...
canvasmart Posted February 17, 2012 Author Share Posted February 17, 2012 I have tried to make the error happen again on my website but im now experiencing another problem, whereby when i click on save to upload an image straight away i get confirmation message ( Customization saved successfully But when I click on (add to cart) I get the error message (please fill in all the required fields, then save the customization) Its almost as if the save button is not saving or not working. By the way, it is only the image save that is required, there are no other required fields Link to comment Share on other sites More sharing options...
canvasmart Posted February 17, 2012 Author Share Posted February 17, 2012 Please can anyone help with my problem, When i click on upload image in front office, my website doesnt even try to upload the image, i just get instant confirmation that customization is saved. If I ask for customization to be required i get an error message saying that all fields required when I press save. Thsi problem is going on far too long now and my website has been down for days i really need help. Link to comment Share on other sites More sharing options...
tomerg3 Posted February 18, 2012 Share Posted February 18, 2012 You may want to upgrade your shop, as 1.4.0.17 was the first final 1.4 release and was known to have some bugs in it, I'm not 100% sure that it's the issue, but it is something you can try. If you provide a link to your site, you may find more help here, but if you are looking for a quick solution, you may need to have a developer look at it, or use the module I mentioned above Link to comment Share on other sites More sharing options...
Rolo Tomasi Posted March 11, 2012 Share Posted March 11, 2012 Hi Did you ever resolve this issue? I have a website selling personalised jigsaws which requires customers to upload images and text and since I upgraded to Prestashop 1.4.7 I have exactly the same problem. I either get a message to save personalisation (which I have done) or for images I get a message that says Customization saved successfully but no image has been saved. Thanks 1 Link to comment Share on other sites More sharing options...
Loc Nguyen Posted March 16, 2012 Share Posted March 16, 2012 up! this bug so terrible Link to comment Share on other sites More sharing options...
Nosfe Posted March 16, 2012 Share Posted March 16, 2012 Same behavior here, using 1.4.7.0 last version and when I upload image customization, it says Customization saved successfully But when I click on (add to cart) I get the error message (please fill in all the required fields, then save the customization) Its almost as if the save button is not saving or not working. By the other way, I can upload images to customize prestashop, so only doesn't work product customization... No error is shown (@ini_set('display_errors', 'on') Please someone finds a solution for this. Link to comment Share on other sites More sharing options...
Rolo Tomasi Posted April 21, 2012 Share Posted April 21, 2012 This issue still has not been resolved in over a month! Does anyone know if it is still a problem with version 1.4.7.3? Link to comment Share on other sites More sharing options...
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