Newdemons Posted February 9, 2012 Share Posted February 9, 2012 Hi Prestashop, We have uploaded 3 new themes and 2 modules two weeks ago, preatashop did not validate it yet. We dont know the reason why prestashop is not validating, we tried to contact you through contact us link but we did not get reply, thats why we are posting here. When we opened our account at the begining you validated this themes, "http://addons.prestashop.com/en/mobile-iphone/4264-mobile-shop-smart-phone.html" , "http://addons.prestashop.com/en/high-tech/3953-electronic-shop.html" with in few days difference. At the same time we have some doubts about the validation method, what is functional validation and technical validation? thanks in advance. [email protected] Link to comment Share on other sites More sharing options...
Promokit Posted February 9, 2012 Share Posted February 9, 2012 Hi Prestashop. I have the same situation. Waiting for reply about validation. Link to comment Share on other sites More sharing options...
madesu Posted February 9, 2012 Share Posted February 9, 2012 i have been to vote your topic in this forum Link to comment Share on other sites More sharing options...
Newdemons Posted February 10, 2012 Author Share Posted February 10, 2012 Hi Prestashop, please clarify our doubts, Thanks in advance. [email protected] Link to comment Share on other sites More sharing options...
Carl Favre Posted February 14, 2012 Share Posted February 14, 2012 Hi boxpixel, The validation process takes most of the time 2 weeks. So it should have been validated. You received no messages at all concerning the technical or functional validation? Could you give me the name of the module you sent for validation so I can check with the Addons team? Link to comment Share on other sites More sharing options...
CartExpert.net Posted February 14, 2012 Share Posted February 14, 2012 Hi boxpixel, The validation process takes most of the time 2 weeks. So it should have been validated. You received no messages at all concerning the technical or functional validation? Could you give me the name of the module you sent for validation so I can check with the Addons team? Hello, we are waiting for more than 5 weeks now, to have our module validated. Link to comment Share on other sites More sharing options...
Newdemons Posted February 14, 2012 Author Share Posted February 14, 2012 Hi boxpixel, The validation process takes most of the time 2 weeks. So it should have been validated. You received no messages at all concerning the technical or functional validation? Could you give me the name of the module you sent for validation so I can check with the Addons team? Hi Prestashop, Thanks for your reply, These Modules and Themes are still in functional validation for couple of weeks. here the modules links are "http://addons.prestashop.com/en/slideshows/4455-newdemons-slideshow-banner.html" "http://addons.prestashop.com/en/advertising-marketing/4453-newdemons-home-advertisement.html" Themes Links are "http://addons.prestashop.com/en/fashion/4445-newdemons-fashion-shop.html" "http://addons.prestashop.com/en/high-tech/4358-camera-shop-video-shop.html" Thanks in advance. [email protected] Link to comment Share on other sites More sharing options...
Promokit Posted February 14, 2012 Share Posted February 14, 2012 My contribution "DressCode" validating more than 3 weeks and now still "Waiting fo functional validation". Could you please tell me something about this? Also earlier validation has been taken less than 5 working days. What are the validators doing now? Thanks in advance. Link to comment Share on other sites More sharing options...
Carl Favre Posted February 14, 2012 Share Posted February 14, 2012 Hi everyone, I have just talked with the Addons Team. Validation time should go back to normal. Sorry for the delay! Expect your modules to be validated in the forthcoming days. Link to comment Share on other sites More sharing options...
Newdemons Posted February 17, 2012 Author Share Posted February 17, 2012 Hi Prestashop, I was wondering, two days before my contribution "Electronics store" was approved and appeared on the addons market, and I have some questions about this. 1. My theme is not displaying on front page filter. when we choose the High tech tab its there. If its not appearing on this page, the sales are very low, Can you please explain why its not appearing on the front page. If we go to High Tech tab its on 3rd place [email protected] Link to comment Share on other sites More sharing options...
Carl Favre Posted February 17, 2012 Share Posted February 17, 2012 Hi boxpixel, It is normal. On the front page in the themes tab you see the latest new themes. There is no direct link between this section and the high tech tab. Link to comment Share on other sites More sharing options...
Promokit Posted February 17, 2012 Share Posted February 17, 2012 The question is: why new theme appear after the older one? Link to comment Share on other sites More sharing options...
Newdemons Posted February 17, 2012 Author Share Posted February 17, 2012 Hi Prestashop, The question was why our new theme is not appearing on the front page filter? Two days before only it got approved, its a new theme only. Then why its not appearing on the front page? [email protected] Link to comment Share on other sites More sharing options...
Newdemons Posted February 21, 2012 Author Share Posted February 21, 2012 Hi Prestashop, The question was why our "Electronic Store" new theme is not appearing on the front page filter? 4 days before only it got approved, its a new theme only. Then why its not appearing on the front page? Thanks in Advance [email protected] Link to comment Share on other sites More sharing options...
Promokit Posted February 21, 2012 Share Posted February 21, 2012 I hope this all issues will be fixed in new prestashop interface. Link to comment Share on other sites More sharing options...
Promokit Posted February 21, 2012 Share Posted February 21, 2012 Also I'm looking to the themeforest marketplace, and I see that rating encourages developers to do really cool themes. I do not have an incentive to make best themes, as when the themes disappears from the front pages, also disappears them sales. 1 Link to comment Share on other sites More sharing options...
Promokit Posted February 22, 2012 Share Posted February 22, 2012 People, what do you think about this? 1 Link to comment Share on other sites More sharing options...
Promokit Posted February 22, 2012 Share Posted February 22, 2012 Contributors, where are you? Link to comment Share on other sites More sharing options...
Newdemons Posted February 25, 2012 Author Share Posted February 25, 2012 Hi Prestashop, The question was why our "Electronic Store" new theme is not appearing on the front page filter? 4 days before only it got approved, its a new theme only. Then why its not appearing on the front page? Thanks in Advance [email protected] Link to comment Share on other sites More sharing options...
Newdemons Posted February 28, 2012 Author Share Posted February 28, 2012 Hi prestashop, What is happening in validation Team? Couple of days ago our "Camera Shop" theme is Validated and it got approved. but we cant see our theme on the front page of addons.prestashop.com, It already happened to our last theme, We complained it through forum but we did not get any response. This is the second time we are facing such issues with you, if its not appearing on the front page our sales is "zero". can you please reply to this? please find the attachment below 1 Link to comment Share on other sites More sharing options...
Carl Favre Posted February 28, 2012 Share Posted February 28, 2012 Hi boxpixel, It is not possible to display all the new themes on the front page. So, randomly, some themes are displayed on the front page. Link to comment Share on other sites More sharing options...
Newdemons Posted February 28, 2012 Author Share Posted February 28, 2012 Hi Prestashop, Atleast display anyone of our New theme on front page and It will be More helpful for our sales [email protected] Link to comment Share on other sites More sharing options...
Yann - Prestaplugins Posted February 28, 2012 Share Posted February 28, 2012 Hi Carl, When you say randomly... what do you mean ? It should change on each refresh ? Or every night ? Every weeks ? Link to comment Share on other sites More sharing options...
Newdemons Posted March 28, 2012 Author Share Posted March 28, 2012 Hello Prestashop, There is Some problem in my account, few of my Themes are not showing on the product page. Two tick marks are there in technical and marketing column, if i click the detail icon it shows "Product not found". It is also not there in products page. Its a fast moving Theme, many customers bought the same but now its not available on the products page. Few of my customers are asking the link of the Theme, Can you fix the issue and make my Theme appear as soon as possible? Here the link of my Theme, http://addons.presta...ronic-Shop.html http://addons.presta...shion-Shop.html http://addons.presta...Video-Shop.html Link to comment Share on other sites More sharing options...
Carl Favre Posted March 28, 2012 Share Posted March 28, 2012 Hi Newdemons, Could you check again? Your issue should be fixed now. Link to comment Share on other sites More sharing options...
Newdemons Posted March 29, 2012 Author Share Posted March 29, 2012 Hi Carl Favre, What is the error happening on front page? I dont understand, Can you explain it? Link to comment Share on other sites More sharing options...
Carl Favre Posted March 30, 2012 Share Posted March 30, 2012 Hi NewDemons, Which error? I see nothing in your image. Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 Repeated themes displaying on home page, because of this all of our new themes not visibile on front page. Link to comment Share on other sites More sharing options...
Carl Favre Posted March 30, 2012 Share Posted March 30, 2012 It seems all the themes are different, they just use the same icons. Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 NT542, NT544 Its Repeating Two times, Twox Two = Four Times Displaying the same theme Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 Can you please rectify the issue, because of this our new theme http://addons.prestashop.com/en/beauty-jewelry/4829-Jewelry-Cosmetic-Beauty-Electronic-Theme-Pro-BX962.html this not coming on front page Link to comment Share on other sites More sharing options...
Carl Favre Posted March 30, 2012 Share Posted March 30, 2012 Yes, indeed. Let me check with Addons. Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 We have spend a lot of time for this theme, If its not coming on front page our sales is = "0" 1 Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 Thank in Advance Link to comment Share on other sites More sharing options...
Promokit Posted March 30, 2012 Share Posted March 30, 2012 We have spend a lot of time for this theme, If its not coming on front page our sales is = "0" Right. So we need a filter by downloads, and displaying the number of download for all themes, and this issue will be not relevant. Customers can viewing really best themes, which was downloaded a lot of times Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 Right. So we need a filter by downloads, and displaying the number of download for all themes, and this issue will be not relevant. Customers can viewing really best themes, which was downloaded a lot of times Yes Marek I Agree Link to comment Share on other sites More sharing options...
Promokit Posted March 30, 2012 Share Posted March 30, 2012 Also this feature (filter by downloads) will stimulate contributors to create the best theme by quality. If you see to the themeforest, you notice that all theme have the best quality. It's because this marketplace has a filter by downloads, and all authors want to be in filtered list. Themes like this http://addons.presta...-RSI-panel.html you won't find on the themeforest I created powerful theme - http://addons.presta...-Beneficia.html, put a lot time and labor, but my theme appeared on the 5 page, and don't have a sales I expected. And now I think, what I have to do? Really cool themes but 1-2 per month, or create 30 themes per month with bad quality. If I'll create 30 theme with bad quality, you will see such situation but with my icons Link to comment Share on other sites More sharing options...
Carl Favre Posted March 30, 2012 Share Posted March 30, 2012 Filters by download/rating are planned so you should be able to take advantage of it soon. Just be a little patient Link to comment Share on other sites More sharing options...
Promokit Posted March 30, 2012 Share Posted March 30, 2012 Thank you Carl for your reply, and sorry that I write the same, but that's all so long Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 Good to hear carl.. Did you solve the front page error? Link to comment Share on other sites More sharing options...
Carl Favre Posted March 30, 2012 Share Posted March 30, 2012 We understand it and sorry about it, but be assured that we have planned many things to make it easier for contributors but yes it takes a bit of time to fix issues and add all the new features . @Nedemons, I have assigned the issue to a developer, it is in progress. Link to comment Share on other sites More sharing options...
Newdemons Posted March 30, 2012 Author Share Posted March 30, 2012 Thanks carl Link to comment Share on other sites More sharing options...
Newdemons Posted March 31, 2012 Author Share Posted March 31, 2012 We understand it and sorry about it, but be assured that we have planned many things to make it easier for contributors but yes it takes a bit of time to fix issues and add all the new features . @Nedemons, I have assigned the issue to a developer, it is in progress. Hi Carl, That problem did not resolve yet, So we deleted our condribution from account, Because for the last two days we did not get any sales, we spend a lot of time for that theme so we disappointed, thanks in advance Link to comment Share on other sites More sharing options...
Promokit Posted March 31, 2012 Share Posted March 31, 2012 My theme "Beneficia" that appeared on the 5 page after approving, for the last 7 days don't have a sales. So I also delete my theme and submit it again. I hope in this time all will be good. Link to comment Share on other sites More sharing options...
Newdemons Posted March 31, 2012 Author Share Posted March 31, 2012 If our theme sales is zero it means why do we want to contribute with best themes? we can also do the 4 worst themes per day, and we will submit 120 themes in a month. Link to comment Share on other sites More sharing options...
Yann - Prestaplugins Posted March 31, 2012 Share Posted March 31, 2012 Modules or Themes displayed on the homepage are not ordered by the "validation date" but by the creation date. So if the prestateam takes a long time to validate your module/theme (just like my "all-in-one rewards" which has never been in the homepage), many others have been created after yours, and you will never be displayed... Ordering by (first) validation date would be a great improvment, and/or having several pages of new modules/themes instead of just one. Link to comment Share on other sites More sharing options...
Dreamtheme Posted April 1, 2012 Share Posted April 1, 2012 Modules or Themes displayed on the homepage are not ordered by the "validation date" but by the creation date. So if the prestateam takes a long time to validate your module/theme (just like my "all-in-one rewards" which has never been in the homepage), many others have been created after yours, and you will never be displayed... Ordering by (first) validation date would be a great improvment, and/or having several pages of new modules/themes instead of just one. Indeed and we discussed this on the other threat here, PrestaTeam promised to change this. Link to comment Share on other sites More sharing options...
Promokit Posted April 2, 2012 Share Posted April 2, 2012 what time will take validation now? Link to comment Share on other sites More sharing options...
Carl Favre Posted April 2, 2012 Share Posted April 2, 2012 Hi Patanock, As Dreamtheme said we have planned to change the date used to display themes on Addons. It should be available soon. Link to comment Share on other sites More sharing options...
Yann - Prestaplugins Posted April 2, 2012 Share Posted April 2, 2012 I hope not only themes, modules too Link to comment Share on other sites More sharing options...
Carl Favre Posted April 2, 2012 Share Posted April 2, 2012 Yes themes and modules of course . Link to comment Share on other sites More sharing options...
Newdemons Posted May 4, 2012 Author Share Posted May 4, 2012 (edited) Hi Prestashop, Why no reply from your side? http://addons.presta...elry-BX965.html We asked you to solve few issues that we mentioned in our last post since that we did not get any reply from you, totally we are disappointed with your support, How long should we wait for your reply? we have already deleted two of our new themes, because you did not validate it for the last 4 weeks. we really unsatisfied. Will you validate or Not? http://addons.presta...elry-BX965.html Our Last Post here, http://www.prestashop.com/forums/topic/147718-addons-contributors-we-need-you/page__st__60__p__805739__hl__newdemons__fromsearch__1#entry805739 ???? Edited May 4, 2012 by Newdemons (see edit history) Link to comment Share on other sites More sharing options...
Carl Favre Posted May 4, 2012 Share Posted May 4, 2012 Hi Newdemons, The issue was fixed the last time I checked and your theme has been validated. But now it appears as "Product not found". I have forwarded the issue to the Addons team, it should be fixed today. UPDATE : It seems that you did not upload any zip file. Did you have any issue during theme upload? Link to comment Share on other sites More sharing options...
Newdemons Posted May 4, 2012 Author Share Posted May 4, 2012 Hi Newdemons, The issue was fixed the last time I checked and your theme has been validated. But now it appears as "Product not found". I have forwarded the issue to the Addons team, it should be fixed today. UPDATE : It seems that you did not upload any zip file. Did you have any issue during theme upload? Hello Carl, We did not get any error while we uploaded the zip, but now we uploaded it again as you said some error in my zip file, Its saying again 8 days to validate, Should we have to wait again for 8 more days???? can you please validate as soon as possible, it is already a month old? Link to comment Share on other sites More sharing options...
Carl Favre Posted May 9, 2012 Share Posted May 9, 2012 Hi Newdemons, Dixi is taking a look at your module for validation so it should not take 8 more days. Link to comment Share on other sites More sharing options...
Newdemons Posted May 18, 2012 Author Share Posted May 18, 2012 Hi Carl, Why Its all reversed on addons website product sheet, all the old themes are coming on starting page, all the new themes went to last page, we do not understant how the customers can find the new products on addons website, sales also less.... Thank you Link to comment Share on other sites More sharing options...
Carl Favre Posted May 18, 2012 Share Posted May 18, 2012 Hi Newdemons, Thanks for the feedback. We are aware of this issue and we are working on it. On Monday it should be fixed. Link to comment Share on other sites More sharing options...
Newdemons Posted May 30, 2012 Author Share Posted May 30, 2012 (edited) Hi Newdemons, Thanks for the feedback. We are aware of this issue and we are working on it. On Monday it should be fixed. Hi Carl, We have a issue for release of our payments, we have submitted two invoices, one is we submitted 1 week ago(21st - may- 2012), and another new is we submitted last friday (25th - may - 2012), the new one is submitted with last invoice as we did not get, we combined the two invoices, can you please check it with prestashop team and let us know Thank you Edited May 30, 2012 by Newdemons (see edit history) Link to comment Share on other sites More sharing options...
Carl Favre Posted May 30, 2012 Share Posted May 30, 2012 Hi Newdemons, I am going to check with the financial department about it. Also could you create new topic for each new questions? It is easier for me this way . Thanks. Link to comment Share on other sites More sharing options...
Newdemons Posted May 30, 2012 Author Share Posted May 30, 2012 Thanks for your fast reply Carl, Next time We will create a New Topic for New Questions. Thank you So much Link to comment Share on other sites More sharing options...
Newdemons Posted June 2, 2012 Author Share Posted June 2, 2012 Hi Carl, Our payment was released, Thank you so much for your Fast help Link to comment Share on other sites More sharing options...
Carl Favre Posted June 5, 2012 Share Posted June 5, 2012 Glad I could help . Link to comment Share on other sites More sharing options...
Newdemons Posted June 8, 2012 Author Share Posted June 8, 2012 Hi Carl, We need to know one thing, two of our clients have cancelled our product which they bought on April month, What we need to know is how can they cancel the product after they get the theme zip file? How do we know that they are not using our theme? Thanks in advance Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 8, 2012 Share Posted June 8, 2012 Hi Carl, We need to know one thing, two of our clients have cancelled our product which they bought on April month, What we need to know is how can they cancel the product after they get the theme zip file? How do we know that they are not using our theme? Thanks in advance Unfortunately, this is the eternal struggle when it comes to the sale digital products. This is the sort of thing you will likely need to resolve directly with these clients, as it is not something you can completely control otherwise. In the future though, I would recommend that you consider updating your own Terms & Conditions to include a very specific refund policy. -Mike Link to comment Share on other sites More sharing options...
Dh42 Posted June 8, 2012 Share Posted June 8, 2012 Unless I am following this wrong he is talking about sales from the add-on shop. Which is covered by prestashops refund policy. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 8, 2012 Share Posted June 8, 2012 Unless I am following this wrong he is talking about sales from the add-on shop. Which is covered by prestashops refund policy. If that is in fact the case, I will allow our Addons team to answer him directly so that he gets the most accurate and appropriate information. -Mike Link to comment Share on other sites More sharing options...
Newdemons Posted June 21, 2012 Author Share Posted June 21, 2012 Hi Mike, We did not get answer from your Addons Team Thank you Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 21, 2012 Share Posted June 21, 2012 Hi Newdemons, The Addons team is out for the day, but I will pass this along to them to look into again tomorrow. -Mike Link to comment Share on other sites More sharing options...
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