stephen89 Posted February 13, 2012 Share Posted February 13, 2012 How do I disable the email a customer gets telling them the item is out of stock, if they buy an out of stock item. 1 Link to comment Share on other sites More sharing options...
tomerg3 Posted February 13, 2012 Share Posted February 13, 2012 I believe it is in the mailalerts module. Link to comment Share on other sites More sharing options...
Jim_C Posted May 3, 2012 Share Posted May 3, 2012 Hi Stephen89. I'm in the same situation. Did you manage to solve this problem ? Rgds Jim Link to comment Share on other sites More sharing options...
fbas Posted May 3, 2012 Share Posted May 3, 2012 I notice in the order statuses (Back Office / Orders / Statuses) the default status "Backorder" uses email template "outofstock". I'm not sure, but maybe disabling the email to customer here will work. 9 On backorder outofstock This probably also depends on if you have this checked in the Mail Alerts module: Out of stock: Receive a notification if the quantity of a product is below the alert threshold 4 Link to comment Share on other sites More sharing options...
sokly Posted September 8, 2015 Share Posted September 8, 2015 Thank you so much, fbas. It is really helpful. Link to comment Share on other sites More sharing options...
pat.motsumi Posted March 27, 2021 Share Posted March 27, 2021 hello. i am experiencing this on 1.7. whenever the shop runs out of stock an email will be sent to customers. how do i turn this off Link to comment Share on other sites More sharing options...
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