robcrown Posted February 9, 2012 Share Posted February 9, 2012 Hi, Today I have bought a theme, and I have trouble loading it from the background, I followed the steps in the documentation, but when I select the zip file from the installer and I press the next button, the interface shows me the following error: There was an error while sending the file. The installation I'm doing in my local server. Someone can tell me what may be happening? Thanks. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 9, 2012 Share Posted February 9, 2012 Hi robcrown, What theme did you purchase? And what version of PrestaShop are you running? -Mike Link to comment Share on other sites More sharing options...
robcrown Posted February 9, 2012 Author Share Posted February 9, 2012 Hi Mike, The metal theme (PRS030053). I have the prestashop_1.4.6.2 version. But I had no problems in install another one free theme. Any idea?? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 9, 2012 Share Posted February 9, 2012 On our end, that file is a mobile theme, not metal. Where did you purchase that theme? -Mike Link to comment Share on other sites More sharing options...
robcrown Posted February 9, 2012 Author Share Posted February 9, 2012 I have mistaked in the name sorry. The file zip name is: mobile-prestashop-theme-prs030053.zip The number of purchase today is 053036 : I have bought the theme in the official page of addons of prestashop. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 9, 2012 Share Posted February 9, 2012 And can you please post a screenshot of the exact error you get? -Mike Link to comment Share on other sites More sharing options...
robcrown Posted February 9, 2012 Author Share Posted February 9, 2012 This is the error. S O S Link to comment Share on other sites More sharing options...
robcrown Posted February 11, 2012 Author Share Posted February 11, 2012 Please, I need help prestashop team. I have paid a module and it not works. If i don`t have any help,i will have more choice and i will return the payment. Thanks. Link to comment Share on other sites More sharing options...
Teapot Creative Posted February 18, 2012 Share Posted February 18, 2012 Hi Have you tried unpacking the theme manually and uploading via FTP to the correct directories? Nick Link to comment Share on other sites More sharing options...
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