[solved]Return not working

[guest*]

Please can somebody explain me how return works ? It seems that it is not working for me.

 

My settings:

 

activate returns: yes

Return days: 9

 

Order is set to sent on 06.02., today customer wants to return the good. I logged in as superuser into their account and when I go to the order I have no possibility to check there a return or something else. The 9 days hasn't expired.

 

Must there be a special status on the orders so that customer can use this feature ? Isn't it order sent ?

 

EDIT: It's solved. It seems that my template is not up-to-date... I have a new one compatible with 1.4. version now...