Cannot Receive Messages Sent Through Contact Form

[Mehdi72]

Mail alerts in installed and configured.

 

From preferences > e-mail

 

I have selected :

 

Use PHP mail() function. Recommended; works in most cases

I could not receive test e-mails until I made the following changes recommened in another thread :

 

http://www.prestashop.com/forums/topic/58911-gmail-your-mail-was-administratively-denied/

open prestashop/tools/swift/Swift/Plugin/MailSend.php

About line 165 locate:
if (!ini_get("safe_mode")) $success = mail($to, $subject, $message, $headers, $params);


Change it to:
if (!ini_get("safe_mode")) $success = mail($to, $subject, $message, $headers);

 

I receive the test e-mail but do not receive e-mail sent through the contact forrm :

 

http://indiansuitsdirect.co.uk/store/contact-form.php

 

If I try using smtp I get the following error :

 

Error: please check your configuration

Expected response code(s) [250] but got response [553 sorry, your mail was administratively denied. (#5.7.1)]

[tdr170]

Can you post a pic of your smtp configuration from the email page in BO..

[Mehdi72]

Do I need to make changes to? :

 

contact-form.php

contact-form.tpl

contact.html

[tdr170]

You will need to find out what type of mail your provider uses in my case it is pop3 so my mail domain name is

pop.embarqmail.com probably pop.indiansuitsdirect.co.uk

smtp is configured the same as the pop but with smtp

smtp.embarqmail.com smtp.indiansuitsdirect.co.uk

SMTP user is your user name you use to access mail on your internet provider account.

Password is the password you use to access same account.

You can probably find this info on your internet providers web page.

Look for how to set up microsoft outlook. (what I use for Email) this set up is the same.

[Mehdi72]

It's pop3. I have tried the same settings that work in Thunderbird but keep getting this error :

 

Error: please check your configuration
The SMTP connection failed to start [ssl://smtpout.europe.secureserver.net:465]: fsockopen returned Error Number 111 and Error String 'Connection refused'

 

Why doesn't PHP work? Do I really need to use smtp?

[tdr170]

Not sure I use php with no issues, contact your sever and see if PHP mail will work on thier system.

Contact your Internet provider that should be able to tell you haow to set smtp.

[Mehdi72]

Got it working, sort of. Hopefully this helps people who are having similar issues :

 

Mail domain name : youdomain.com

SMTP Server : relay-hosting.secureserver.net

Port 25

 

All other settings blank.

 

From Preferences > Contact Information

 

Enter the e-mail address you are using for your domain e.g. [email protected]

 

From Modules > Administration > Mail alerts > configure

 

Configure and enter your domain e-mail as above and a secondary e-mail address.

 

The problem I am now having is I do not receive mail from the contact form to my domain e-mail address, I only receive it in the secondary e-mail address mailbox. Any ideas on how to resolve this?

[tdr170]

Great!!!

add solved to this topic, how is the alignment issue going.

 

Look at both addresses carefully maybe its something your missing.

[Mehdi72]

Great!!!

add solved to this topic, how is the alignment issue going.

 

It's not resolved yet as I can only receive e-mails to the secondary e-mail address. I'll mark it as solved if I can't figure that out.

 

The alignment shouldn't be a problem. I think I know how to do it which is why I haven't fixed it!

[tdr170]

Yea I posted taht and then noticed that you sill had an issue hope you figure it out.

It looks a though my post at least gave you a hint, that you were putting your server address and not your internet provider email address.

[Mehdi72]

I've almost cracked it. I've posted an update in the other thread.