cheap gaming pcs Posted February 1, 2012 Share Posted February 1, 2012 Hi Everyone Im just seeing if any one can help Ive moved my site to a new host with a new domain name The site it self is working . But i cant login to the back office It says employee does not exist, or bad password . I have tried to reset the password but it says the email address is ot registared Hope someone can help Thanks Gary Link to comment Share on other sites More sharing options...
tomerg3 Posted February 2, 2012 Share Posted February 2, 2012 Try to look in the database directly (use phpmyadmin). Look for a table called ps_employee and see if there are any records in it. (you should see you email address there. Link to comment Share on other sites More sharing options...
cheap gaming pcs Posted February 2, 2012 Author Share Posted February 2, 2012 Hi Tomerg3 Thanks for your help Yes i located that table and the employee is there . I changed the password in there to see if that help and added a new employee Both did not work . Still cant login Do you have any other iders Thanks Gary Link to comment Share on other sites More sharing options...
tomerg3 Posted February 2, 2012 Share Posted February 2, 2012 Hi Gary, you cannot simply change the password there (unless you encrypt it). If you email address was there, you should be able to reset it from the backoffice login page. Link to comment Share on other sites More sharing options...
cheap gaming pcs Posted February 2, 2012 Author Share Posted February 2, 2012 Hi Tomerg3 When i go to change the password from backoffice login It still says employee does not exist Do you know what else i can do Many Thanks Gary Link to comment Share on other sites More sharing options...
tomerg3 Posted February 2, 2012 Share Posted February 2, 2012 That's very odd, are you sure it is connected to the right Database? Check in /config/settings.inc.php and make sure the DB name is the same as the one you were looking at. Link to comment Share on other sites More sharing options...
cheap gaming pcs Posted February 2, 2012 Author Share Posted February 2, 2012 Hi Tomerg3 Yes its the right datebase . I did match it like you said Still not working any iders Thanks Gary Link to comment Share on other sites More sharing options...
tomerg3 Posted February 2, 2012 Share Posted February 2, 2012 Unless there is a spelling mistake you are missing in the email, I am out of ideas. Link to comment Share on other sites More sharing options...
El Patron Posted February 2, 2012 Share Posted February 2, 2012 Yes i located that table and the employee is there . I changed the password in there to see if that help and added a new employee You can't reset your password with phpmyadmin just by chaning the field. Please see this post, it tells you how to reset you admin password using phymyadin, sql. Also make sure that your cookie_key in config/settings.inc.php for the two sites are the same. Link to comment Share on other sites More sharing options...
cheap gaming pcs Posted February 2, 2012 Author Share Posted February 2, 2012 Hi Thank you both for your help There is no spelling mistakes tommerg3 plus im not getting the email as it says account dose not exist Were in phpamin the account is there The cookis_Key is the same elpatron Do you know what else i can try Many Thanks Gary Link to comment Share on other sites More sharing options...
El Patron Posted February 2, 2012 Share Posted February 2, 2012 You did something like this via PHPMYADMIN? UPDATE `ps_employee` SET `passwd` = MD5('<_COOKIE_>password') WHERE `ps_employee`.`id_employee` = 1; Link to comment Share on other sites More sharing options...
tomerg3 Posted February 3, 2012 Share Posted February 3, 2012 The fact that it says account doesn't exists is strange, it sounds like it's not about to get the correct database, or maybe there's an error there. Hard to tell without taking a closer look. Link to comment Share on other sites More sharing options...
tomerg3 Posted February 9, 2012 Share Posted February 9, 2012 Do you still have this issue? if so, what host are you using? Link to comment Share on other sites More sharing options...
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