simpson7647 Posted February 1, 2012 Share Posted February 1, 2012 Hi all, Ive recently added new images to my product page but it wont let me enlarge them. If I click on the product image, nothing happens. And when I try and click ' view full size ' , once again, nothing happens. Please help, Thanks, Link to comment Share on other sites More sharing options...
simpson7647 Posted February 1, 2012 Author Share Posted February 1, 2012 bumpp Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 1, 2012 Share Posted February 1, 2012 Hi simpson, Rather than asking you to take your site out of maintenance mode every time I try to help you with an issue, can you please PM me with your Back Office login credentials (username, password and admin URL) so that I can whitelist my IP manually? Additionally, which images are having this problem? -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 2, 2012 Author Share Posted February 2, 2012 Thanks for the reply Mike. It's actually all the images I believe. Can you please pm me your ip and ill add you to the acceptance list. Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 2, 2012 Share Posted February 2, 2012 Hi simpson, PM sent. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 3, 2012 Author Share Posted February 3, 2012 Replied MIke. Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 3, 2012 Share Posted February 3, 2012 Hi simpson, It still isn't working for me. Are you sure you hit save at the bottom of the page after adding my Maintenance IP? -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 7, 2012 Author Share Posted February 7, 2012 Hi Mike, yeah I did :/ Message here when your available and ill live the site. Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 7, 2012 Share Posted February 7, 2012 Hi simpson, Go ahead and activate your site and let me know once its up and I'll go ahead and take a look for you. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 7, 2012 Author Share Posted February 7, 2012 hi Mike, Sorry for the delay. Ill activtate it now. Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 7, 2012 Share Posted February 7, 2012 Hi simpson, Can you please post a screenshot of your settings under Preferences > Products for me? -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 7, 2012 Author Share Posted February 7, 2012 It seems a little long Mike, is there any specific bit you need to see? Maybe I can just tell you what it says next to it. Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 7, 2012 Share Posted February 7, 2012 It seems a little long Mike, is there any specific bit you need to see? Maybe I can just tell you what it says next to it. Thanks, What do you have set here? -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 7, 2012 Author Share Posted February 7, 2012 Thats set to 'No' Mike. Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 7, 2012 Share Posted February 7, 2012 Hi simpson, Could you please quickly try switching back to the default theme and let me know if the zoom function works for you on the default theme? -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 7, 2012 Author Share Posted February 7, 2012 sure. one mo. Thanks, Link to comment Share on other sites More sharing options...
simpson7647 Posted February 7, 2012 Author Share Posted February 7, 2012 I changed it to the default theme but still no luck :/ Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 7, 2012 Share Posted February 7, 2012 And was this working for you previously, before you added those new images, or was this never working for you on this site? -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 7, 2012 Author Share Posted February 7, 2012 it did used to work yeah 100% Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 8, 2012 Share Posted February 8, 2012 it did used to work yeah 100% Have you made any changes recently leading up to this issue, such as installing new modules? Also, it would be very helpful if you left your site up so that I can continue to help you with this, every other time I try to look at this for you the site is down for maintenance. If you would like, you can switch to catalog mode to prevent sales, but this is slowing us both down when it comes to resolving your issue. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 8, 2012 Author Share Posted February 8, 2012 I think the only change is the upgrade I did. Sorry, I dont like keeping the site live as it's not live for sales as of yet. thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 8, 2012 Share Posted February 8, 2012 I think the only change is the upgrade I did. Sorry, I dont like keeping the site live as it's not live for sales as of yet. thanks, OK, that actually helps. Can you please temporarily switch from Thickbox to JQZoom and let me know if that works any better for you? If so, it is likely a javascript issue and all you should need to do is copy the new js files from the default theme to your current theme. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 8, 2012 Author Share Posted February 8, 2012 Ill give it a go, thanks Mike. Link to comment Share on other sites More sharing options...
simpson7647 Posted February 8, 2012 Author Share Posted February 8, 2012 ' Enable JqZoom instead of Thickbox on product page' hi Mike, that's now set to yes. There is no zoom button at all but when i hover over the image, i see a magnified version of the image over the price and unit number block. Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 8, 2012 Share Posted February 8, 2012 ' Enable JqZoom instead of Thickbox on product page' hi Mike, that's now set to yes. There is no zoom button at all but when i hover over the image, i see a magnified version of the image over the price and unit number block. Thanks, In that case, go ahead and try replacing the js files as I mentioned above. You can see a discussion about this here. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted February 8, 2012 Author Share Posted February 8, 2012 Ill have a look when i get back thanks. Is it not supposed to look how i described it? Thanks, Link to comment Share on other sites More sharing options...
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