Equ Posted January 31, 2012 Share Posted January 31, 2012 Hello, I bought this modul "Bon de réduction automatique" but it doesn't work. I install it, hasn't errors but when I create a new voucher I must have a new checkbox, that from the attached picture, but it isn't there. I will put here the link of the modul. Any idea? I have to do other modification? http://addons.presta...utomatique.html Link to comment Share on other sites More sharing options...
tomerg3 Posted January 31, 2012 Share Posted January 31, 2012 Did you try to contact support on the addons store? Link to comment Share on other sites More sharing options...
Equ Posted January 31, 2012 Author Share Posted January 31, 2012 No, I posted here. I will contact support, thanks! Link to comment Share on other sites More sharing options...
Equ Posted February 4, 2012 Author Share Posted February 4, 2012 I'm back whit this problem. The support team did'n answer at mail. I sent 4 or 5 mails in 5 days. Is anybody who have this modul and can tell me how it work? Thanks! Link to comment Share on other sites More sharing options...
ZenGraph Posted February 4, 2012 Share Posted February 4, 2012 I'm back whit this problem. The support team did'n answer at mail. I sent 4 or 5 mails in 5 days. Is anybody who have this modul and can tell me how it work? Thanks! that is very common, I had the same experience, if you want to get support from addons, you have to send messages/request from the special form on order panel after being loggued with the same account that purchase the module, this is the only way to get support from the developper or the addons crew. But You have to be patient, very patient... Well, after checking the url you submited, it seems that this module is no longuer sold by addons-presta, so now you better phone them and/or burn a candle at the curch^^ Hold on and stand firm !! Best regards from Zen Link to comment Share on other sites More sharing options...
tomerg3 Posted February 4, 2012 Share Posted February 4, 2012 I sent Mike (the US community manager) a message about it, I'm sure he'll take of this by Monday Link to comment Share on other sites More sharing options...
Equ Posted February 6, 2012 Author Share Posted February 6, 2012 Thank you very much. I saw that module was removed, I think it did'n work anyway but I paid for it and I think that is correct to return my money cause it was a problem from they. I'll call the support if I'll don't get an answer at mail. Regards! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 6, 2012 Share Posted February 6, 2012 Hi Equ, I've passed this along to our Addons team, and will try to get one of them to contact you as soon as they can. -Mike Link to comment Share on other sites More sharing options...
Kamel Boukhateb Posted February 7, 2012 Share Posted February 7, 2012 Hello Everyone, I'm from the Addons team. About the module, the developer made an update and it is still under validation. On each update, the module becomes unavailable until we validate it again. Anyway, i wonder how Equ sent us his emails. I've checked our customer service and the mailbox, we didn't receive anything about this module. I made some research based on your email as well but i didn't find anything. @Equ : How did you send us the mails you talked about ? The module should be available today or tomorrow and on the product page, you will be able to send a message directly to the developer so he'd help you. Thank you Link to comment Share on other sites More sharing options...
Equ Posted February 14, 2012 Author Share Posted February 14, 2012 @Kamel Boukhateb Hello, Thanks for answer! I sent the emails from addons. Anyway, the team answered at my mails last days and the problem was solved. Thanks! Link to comment Share on other sites More sharing options...
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