anabelia_f Posted January 31, 2012 Share Posted January 31, 2012 I bought the Advanced Packs 4 module an I have some problems: 1. These 2 features aren’t available: Full AJAX Mode» : Enables or disables the instant page loading «Method to display pack page» : Choose pack display mode: «In a separate page» : Shows the packs in a dedicated page (I want to use this!) 2. Some attributes aren’t available from the FO. When I add a product with these attributes costumers can’t choose anything. 3. In some packs I have to add 20 products (plus others) that are the same, I don´t want them to be shown individually, how can I do that? Please, I need an answer, I have to have the pack available by tomorrow!!! Link to comment Share on other sites More sharing options...
Carl Favre Posted January 31, 2012 Share Posted January 31, 2012 Hi anabelia_f, Have you also asked the module creator? No answer? Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 I wrote him twice! Link to comment Share on other sites More sharing options...
Carl Favre Posted January 31, 2012 Share Posted January 31, 2012 He did not answer at all? Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 Not yet Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 I wrote him yesterday, when I bought the module,and tried it, and today again. I bought it because I did´t have time to lose trying other options, and now I have problems and I can´t do what I need! Link to comment Share on other sites More sharing options...
Carl Favre Posted January 31, 2012 Share Posted January 31, 2012 Ok, I know it is urgent but give him some time too to answer . I will also try to contact him. Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 Ok, I know it is urgent but give him some time too to answer . I will also try to contact him. OK.. Thank you for your help! Link to comment Share on other sites More sharing options...
Glenac Posted January 31, 2012 Share Posted January 31, 2012 Hi, Sorry for the delay, we really are busy on support these last days. And sending mail twice doesn't make it easier for us to speed up the thing. You first mail was sent at 2am (Paris time), at this time we use to get some sleep. We usually provide support within 24 hours, so please, be patient. We answered your email 30 minutes ago by the way. To answer your questions: 1. These 2 options have been removed long ago. I think the AJAX feature is still in the product description as we forgot to remove it. But I don't know where you got the "«In a separate page» : Shows the packs in a dedicated page ". This option is no longer provided with the module but we can activate it on your shop. This means you would lost the possibility to make update of the module. 2. We are going to need an access to your website as said in the mail we sent. 3. We recommend using a maximum of 10 products in packs. Otherwise you may get issue using the module. Hiding products from a pack is not something you can currently do with the module. Regards Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 Hi, The document I read to make the decision to buy give me those 2 choices. I download it from your product page, it is not actualized. I bought the module to make packs for 30 products, there was no explanation about the amount of products in the description of it. I'm really disappointing, this is not what I pay for! I already sent what you ask me to, but if I´m not going to be able to use it for the packs I need I don´t want it (packs for 30 products) I want my money back! Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 I'm sorry if I bother you twice, but the amount I piad for it was too much for me, and I really need it to work fine! Link to comment Share on other sites More sharing options...
Glenac Posted January 31, 2012 Share Posted January 31, 2012 Send us what we asked in the mail we sent you. We will see what is possible. Regards Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 I already sent it half an hour ago. I´ll be sending it again from your contact form. Thank you. Link to comment Share on other sites More sharing options...
Glenac Posted January 31, 2012 Share Posted January 31, 2012 Hi, We did receive your email, thanks. If you want a refund, there is no problem. Our customer are satisfied or refunded. Best regards Link to comment Share on other sites More sharing options...
anabelia_f Posted January 31, 2012 Author Share Posted January 31, 2012 I recived the refound. Thank you! I really need the module, but for 30 products or more, is there a chance to addapt it? I´ll pay again if it´s possible. Regards. Link to comment Share on other sites More sharing options...
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