meksi Posted January 28, 2012 Share Posted January 28, 2012 I have established Prestashop 1.4.1. and imported all customers from my former prestashop site which was 1.2. But if some customer forgets his password and want to get new, the system is not working completly. when the customer enters its email to get reset password link, it is ok. it sends reset link but when they click the link to go to new password window it is giving error as: the email could not sent.. etc. how should I fix this problem? it can send reset link to email box but the reset link is not working. thanks for your help. Link to comment Share on other sites More sharing options...
shacker Posted January 30, 2012 Share Posted January 30, 2012 check the url of the link, maybe goes to a invalid url Link to comment Share on other sites More sharing options...
meksi Posted February 12, 2012 Author Share Posted February 12, 2012 no the url is as which comes from prestashop system to users mail inbox. User is just cliking the link. If the link is invalid so why the system is sending invalid links to user. I think this is the problem. Link to comment Share on other sites More sharing options...
Angry Birds Game Posted February 13, 2012 Share Posted February 13, 2012 Hello, I think in this case you must contact with administration and ask them about this problem, I think it's systematic problem Link to comment Share on other sites More sharing options...
meksi Posted February 14, 2012 Author Share Posted February 14, 2012 thanks angry birds, shacker is moderator. but still waiting . Link to comment Share on other sites More sharing options...
NothingnessLs Posted August 16, 2013 Share Posted August 16, 2013 Hello, I think in this case you must contact with administration and ask them about this problem, I think it's systematic problem Link to comment Share on other sites More sharing options...
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