Cart content different from invoice content

[neeno]

Hello.

 

We are few days before going live with our shop, so we did some "order" testing. What happened to one of our test customers is following:

 

1. Customer added 5 products to Cart

2. Customer finished the purchase

3. Customer received email - where in HTML part of EMAIL 5 products are listed with 103€ of price

4. IN same email, customer received .pdf invoice where around 50 products are listed for value of 1.713€

 

When i check the order i see the following:

 

Original cart:

Cart #000097

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Payment method:[/left]

Products 103,00 € Shipping 0,00 € Total 103,00 €

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While underneath i see 50 products listed (all products are random in random pieces).

 

Now i know i shouldnt always believe customer did not click any of those etc, but since i cannot reproduce the issue, should i be worried on this ?

[tdr170]

First go to Customers/ shopping carts and delete all carts.

Go to orders and delete all orders.

Now have a look at your database namely ps_cart and ps_orders.

Under each click on browse at top of screen and delete all info inside.

I have found that deleting these in the back office sometimes leaves info in database.

Then you can click on Operations and reset the #'s under auto_increment.

Then try a few more test orders and see if you still have an issue.