Raitis Posted January 27, 2012 Share Posted January 27, 2012 Hi! i have just noticed that when a (SOME) customer registers there account they do not receive the welcome email they also do not receive the order confirmation email after placing an order. The contact us form is working, i also receive the confirmation order email but the customer does not.. please sort this out asap this is a major issue for my customers. i also receive the test mail sent from my BO test email option. Please help! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 Hi Raitis, Do you have any information about those specific customers who are not receiving these emails, such as a common thread between them? We'll need more information to try to help you resolve this. -Mike Link to comment Share on other sites More sharing options...
Raitis Posted January 28, 2012 Author Share Posted January 28, 2012 So on my Site: www.durancedoftljus.se - can not restore the password and receive e-mails these customers... e-mails: [email protected] or [email protected] You can try LINK: - Forgot your password? P.S. while other users receive e-mails and can also restore password Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 30, 2012 Share Posted January 30, 2012 Hi Raitis, Can you please try the suggestion here and let me know if it resolves your issue? -Mike Link to comment Share on other sites More sharing options...
Raitis Posted January 30, 2012 Author Share Posted January 30, 2012 Hi Mike! yes I tried that suggestion, but did not help. This problem is strange, as I wrote before - other users receive e-mails and can also restore password. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 30, 2012 Share Posted January 30, 2012 And it is only those two users specifically who are having this error, or are there others as well? -Mike Link to comment Share on other sites More sharing options...
Raitis Posted January 30, 2012 Author Share Posted January 30, 2012 No, there are more users who have the same problems. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 30, 2012 Share Posted January 30, 2012 No, there are other users who have the same problems. Unfortunately, without being able to identify any sort of common thread between those accounts, I don't know what I can suggest at this point, as I just created an account of my own and had no issues using the password recovery feature. -Mike Link to comment Share on other sites More sharing options...
Raitis Posted January 30, 2012 Author Share Posted January 30, 2012 Mystery something.... There can be some conflict with the user ID number ? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 30, 2012 Share Posted January 30, 2012 Mystery something.... There can be some conflict with the user ID number ? You would need to check the customer table in your database to try to see if that could be the issue. -Mike Link to comment Share on other sites More sharing options...
Raitis Posted January 31, 2012 Author Share Posted January 31, 2012 Hi Mike! Info sent to a PM Link to comment Share on other sites More sharing options...
Raitis Posted January 31, 2012 Author Share Posted January 31, 2012 Hi Mike! I found the problem! Here Link how resolve it! SOLVED! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 31, 2012 Share Posted January 31, 2012 Great, I'm glad you were able to fix this! I'll go ahead and mark this thread as solved for you. -Mike Link to comment Share on other sites More sharing options...
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