simpson7647 Posted January 24, 2012 Share Posted January 24, 2012 I posted a comment on a product of mine as a test and came across this message : Comment posted. Awaiting moderator validation. How would I validate it please? Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 24, 2012 Share Posted January 24, 2012 Hi simpson, Are you using a specific module for product commenting? -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 Well the module was installed when I upgraded my prestashop. Thanks, Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 Hi Mike, Oo saying that, I just went into modules and clicked the configure, and it's in there to accept the comment. Many thanks Link to comment Share on other sites More sharing options...
Halnumataca Posted January 24, 2012 Share Posted January 24, 2012 If you are using the default comment module available in PrestaShop: BackOffice->Modules->Front Office Features->click on link "Configure" in "Product Comments" module-> See section "Moderate Comments" where you have 2 buttons to accept or decline comments 1 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 24, 2012 Share Posted January 24, 2012 I'm glad I could help! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 HI MIke, sorry new problem. I made a comment to make sure it worked but now need it deleted. I cant see an option and have tried uninstalling it and then installing again but no luck :/ Please help. Thanks, Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 Thank you Halnumataca Although a new problem :/ ahhhh Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 24, 2012 Share Posted January 24, 2012 HI MIke, sorry new problem. I made a comment to make sure it worked but now need it deleted. I cant see an option and have tried uninstalling it and then installing again but no luck :/ Please help. Thanks, Hi Simpson, Once you validate a comment, you can't remove it via the Back Office. You'll actually need to delete it manually from the database via phpMyAdmin. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 Thanks for the reply Mike. Where abouts would I find the comment please? How do I get to the phpmyadmin too? Thanks Mike, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 24, 2012 Share Posted January 24, 2012 You would have to ask your hosting provider how to access your database. Once you're in there, you'll have to poke around a bit, it will likely be in the ps_product table or something similar. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 Thanks for the reply Mike, I'm just waiting to hear from Hostgator as I'm in live chat with them so have to see what they say. Will update this thread. Thanks, Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 Right, Ive found out how to access my it but now it's all very confusing. Below is some of the things i see: information_schema protect1_pshp1 Databases SQL Status Processes Export Import Variables Charsets Engines Synchronize Settings Hope it makes sence to you haha. Thanks, Link to comment Share on other sites More sharing options...
simpson7647 Posted January 24, 2012 Author Share Posted January 24, 2012 Great! I found it in customer comment believe it or not haha and removed the comment totally, all sorted. Many thanks once again! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 24, 2012 Share Posted January 24, 2012 As always, I'm glad I could help! Happy selling! -Mike Link to comment Share on other sites More sharing options...
Recommended Posts