carapa Posted January 23, 2012 Share Posted January 23, 2012 Hello folks, I've got a problem regarding the shipping section. Unfortunately I haven't found any helpful Information for my individual problem, so I hope you can help me here. Please consider that my Prestashop is in German and so maybe my translations aren't the same. My wanting: I want only one carrier for all orders and with no shipping costs. My Problem: When I buy a product from my shop and want to checkout, I only can go till "shipping". When I want to click on the "further" button to choose a payment it loads the same page, just like reloading. The carrier appears and is selected, by the way. My procedure: In section shipping on the start page I first have changed the values for "loading charges" and "free shipping from..." to "0" to deactivate them. Then I've added a carrier and have deactivated the relation for shipping costs. I have only one carrier. I have no price or weight range because I want only one shipping and price for all orders. I hope you can understand my problem. Thanks in advance for you help! Link to comment Share on other sites More sharing options...
Richard S Posted January 24, 2012 Share Posted January 24, 2012 You could set your carrier as free shipping in its settings when you create or edit it. There might be some PHP errors while selecting payment method. Have you enabled php error showing? Does it show anything? Link to comment Share on other sites More sharing options...
carapa Posted January 25, 2012 Author Share Posted January 25, 2012 Hello, thank you for your response. PHP errors are normally displayed. The thing is that when I add a carrier with costs, it isn't shown in the front-office in checkout section (step: delivery). However, when I go further then comes a PHP error which sais that I need to choose a carrier - of course. But when I add a carrier with no costs, it is displayed and already marked (radio button) but somehow I can't go to the next step. It only reloads the same page when I click on "further". No guide has solved my problem. I really hope that it will be solved soon. Please let me know, if someone can help me. Link to comment Share on other sites More sharing options...
indus Posted January 25, 2012 Share Posted January 25, 2012 Hello, thank you for your response. PHP errors are normally displayed. The thing is that when I add a carrier with costs, it isn't shown in the front-office in checkout section (step: delivery). However, when I go further then comes a PHP error which sais that I need to choose a carrier - of course. But when I add a carrier with no costs, it is displayed and already marked (radio button) but somehow I can't go to the next step. It only reloads the same page when I click on "further". No guide has solved my problem. I really hope that it will be solved soon. If you want you can try it by visiting: http://www.incibetten.de/ (To test that you must add a product to cart and register then with some fill text) Please let me know, if someone can help me. Have you checked the option 'display carrier in front office' when you created the free carrier? Link to comment Share on other sites More sharing options...
carapa Posted January 25, 2012 Author Share Posted January 25, 2012 I've added the free carrier again, so you can try it by yourself to see what the problem is. The carrier is displayed by the way. Link to comment Share on other sites More sharing options...
indus Posted January 25, 2012 Share Posted January 25, 2012 is in german so had some trouble reading it. Ill try some google translate and check. Link to comment Share on other sites More sharing options...
carapa Posted January 25, 2012 Author Share Posted January 25, 2012 is in german so had some trouble reading it. Ill try some google translate and check. I'm sorry about that. I hope it isn't a big effort to you. Thank you for your help, I'm really appreciating it. Link to comment Share on other sites More sharing options...
indus Posted January 25, 2012 Share Posted January 25, 2012 hi carapa I checked your site, and found the problem. Can you please open the config.inc.php file inside config folder and see these lines /* Debug only */ @ini_set('display_errors', 'off'); set this to 'on' define('_PS_DEBUG_SQL_', false); set this to 'true' This will help to troubleshoot the problem. Link to comment Share on other sites More sharing options...
carapa Posted January 25, 2012 Author Share Posted January 25, 2012 hi carapa I checked your site, and found the problem. Can you please open the config.inc.php file inside config folder and see these lines /* Debug only */ @ini_set('display_errors', 'off'); set this to 'on' define('_PS_DEBUG_SQL_', false); set this to 'true' This will help to troubleshoot the problem. Ok, I've changed it. But still the same problem. And no PHP error. Link to comment Share on other sites More sharing options...
indus Posted January 25, 2012 Share Posted January 25, 2012 Does this happen with registered users too? I only tried with guest checkout. Also., can you try with the prestashop default theme to see if the problem is related to some theme files. Also i found this http://www.prestashop.com/forums/topic/137678-problem-with-order-steps/ Link to comment Share on other sites More sharing options...
carapa Posted January 25, 2012 Author Share Posted January 25, 2012 Does this happen with registered users too? I only tried with guest checkout. Also., can you try with the prestashop default theme to see if the problem is related to some theme files. Also i found this http://www.prestasho...th-order-steps/ You can't order something without registering / logging in. As guest you aren't able to reach the shipping step because you need to log in before. I've changed the theme but the problem isn't there. I've added an account, so you can log in and see which problem I mean. E-Mail: [email protected] Password: freebla You can try to complete the order but it won't work. It "hangs" in Step 4. Translations for Checkout Section: Step 3: Adress, Step 4: Delivery, Step 5: Paying Link to comment Share on other sites More sharing options...
carapa Posted January 26, 2012 Author Share Posted January 26, 2012 I get more and more frustated because I can't fix this problem. If someone out there can help me, please let me know. I could also give the FTP data for the shop. Link to comment Share on other sites More sharing options...
indus Posted January 26, 2012 Share Posted January 26, 2012 Hi carapa, i suggest you file a bug on the tracker for this problem, the devs will surely help you. What version of prestashop are you using? I still think its a problem due to changes made to the theme files, mostly order process. Link to comment Share on other sites More sharing options...
carapa Posted January 26, 2012 Author Share Posted January 26, 2012 Hi Indus! I've changed the theme, but the problem still appears. I've updated Prestashop from 1.3 to 1.4, don't know which version exactly. There was already a problem with the price display of a product. It hasn't changed when I changed the respective specifications. Then I found a guide which explains how to fix that problem. I have changed some parameters, maybe this also has an influence on the order-steps? Where can I post this bug? Link to comment Share on other sites More sharing options...
indus Posted January 26, 2012 Share Posted January 26, 2012 Post it in the prestashop bug tracker. http://forge.prestashop.com Your version information can be found from back office > tools > configuration information., you need this information when you post in the bug tracker. Also, can you give me the link to the guide which fixed your previous problem? Maybe i can find something. Link to comment Share on other sites More sharing options...
carapa Posted January 26, 2012 Author Share Posted January 26, 2012 Post it in the prestashop bug tracker. http://forge.prestashop.com Your version information can be found from back office > tools > configuration information., you need this information when you post in the bug tracker. Also, can you give me the link to the guide which fixed your previous problem? Maybe i can find something. Yeah, I found it: http://addons.prestashop.com/en/content/24-modules-and-themes-update-guide (See under: Product page and New "price" block) I have only changed the product.tpl file. Link to comment Share on other sites More sharing options...
carapa Posted January 26, 2012 Author Share Posted January 26, 2012 I've posted the bug in the tracker. Thank you for the information, Indus. I hope it will be fixed very soon. Link to comment Share on other sites More sharing options...
carapa Posted January 27, 2012 Author Share Posted January 27, 2012 Sadly nobody has replied to my issue. I really don't know what else I could do... DAMN Link to comment Share on other sites More sharing options...
Shhhh Posted January 27, 2012 Share Posted January 27, 2012 Hey carapa, Do you really need the 5 page checkout? Try it out with the one-page checkout and see if it works. Link to comment Share on other sites More sharing options...
Shhhh Posted January 27, 2012 Share Posted January 27, 2012 and a question: did you managed to have this working with non free shipping? if yes you could use the "additonal_shipping_cost" negative value trick I mentioned here. Link to comment Share on other sites More sharing options...
carapa Posted January 28, 2012 Author Share Posted January 28, 2012 Wow, it works now... Thank you very much, Mr. Shhh! Link to comment Share on other sites More sharing options...
Shhhh Posted January 28, 2012 Share Posted January 28, 2012 you're welcome Link to comment Share on other sites More sharing options...
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