White side - Modules

[KMTegernsee]

Hello,

 

I'm a huge mistake in my Prestashop and that if I click on modules in the backend just a white page comes ... and if I want to click on a product in the shop is only a white page. The shop looks so normal but not from when I click on the product ...

I am using Prestashop Version 1.3.1.1 version and I have no idea where the fault may lie.

Why could this be?

[Mike Kranzler]

Hi KMTegernsee,

This is usually a memory_limit issue, and is something that your hosting provider should be able to fix very easily. Most hosts set the default memory_limit value in the php.ini file at 32M, but the best option for running PrestaShop at full power is 64M. They should have no issues adjusting this for you, so just give them a call.

 

I hope this helps.

 

-Mike

[tomerg3]

turn on error reporting /config/config.inc.php line #4 then reload the page and post the error you see.

[KMTegernsee]

It is on 64M... but the error is still there

[KMTegernsee]

turn on error reporting /config/config.inc.php line #4 then reload the page and post the error you see.

 

<?php

 

/* Debug only */

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', false);

 

 

----

But he shows me no errors. the page is white only

[KMTegernsee]

What can it still be for a mistake?

[tomerg3]

It could be a module that is suppressed the error, or your host is not accepting the error reporting.

You can try the main error log of the server (usually accessible from cpanel), but if the error is suppressed, it will not show up.

 

Did you add any new modules recently? If so, move them to another folder (one by one), and reload the modules tab.

 

If you did not add any modules, start moving all of them until you find the one that was causing the white screen.