Problem with new theme

[diggy]

Hello,

 

I'm new and I'm trying Prestashop.

 

I installed the last version of PrestaShop and downloaded this theme : http://www.templatemonster.com/free-templates/free-prestashop-theme.php

 

I installed it like they explain it but it doesn't display right.

 

This is how it looks with the live edit :

 

This is how it looks when I'm on the frontpage :

 

Can someone help me or explain to me what could be the reason?

 

Thanks in advance,

David

[Mike Kranzler]

Hi David,

First of all, welcome to PrestaShop! In this situation, I would recommend that you actually start by contacting TemplateMonster directly, as this is their template and we prefer to give the original developer a chance to respond before we intervene.

 

I hope this helps.

 

-Mike

[diggy]

Hi, thanks for you answer.

 

It's exactly what I did, but since it's a free templates, they answered me that they don't give support for free templates.

 

Do you have an idea what I could now?

 

Thanks in advance,

David

[Mike Kranzler]

Hi David,

Unfortunately, I'm not very familiar with all of Template Monster's themes, so it's a little difficult for me to tell you what may be causing this issue. Have you tried completely uninstalling the template via FTP and then reinstalling it? Sometimes, that can fix it for you, especially if you may have checked a box you didn't mean to during the installation process.

 

-Mike

[diggy]

Actually I re-installed everything twice, but saddly the same problem is still there...

 

In the Template Monter zip there is a file that explain which module has to be activate or disactivate. I did exactly what they asked.

 

Mike, thank you for you help.

 

Does someone know what I could do?

 

Thank in advance !

[diggy]

I didn't find a way to do it.. so I changed template.