To the Prestashop team “THANK YOU”

[Dave Egerton]

I have read a number of posts on the forum regarding the software, what’s good, bad and what's buggy. But for anyone new who is trying to decide if Prestashop is a good solution, I would like to share my own view based on my experiences to-date.

Firstly, its easy to focus just on what seems to be wrong or try to meet every customer situation and thus need more functionality but the software has been mostly very well thought out and remains quite lightweight and fast. Modules, which extend the functionality can be easily developed and added, existing modules modified and it requires little more than uploading modules into the modules directory to make these available to the system.

For designers – the ability to create new themes is also straightforward. The use of Smarty for non-programmers provides the flexibility for designers to alter the output of variables easily using smarty’s modifiers, for example (truncating text -how much of a description should be displayed, or make this capitalized) without messing up the application logic. In addition the inclusion of a id on the body tag, based on the document name provides a way of targeting css rules specifically to the document itself, something that is missing in many other eCommerce systems.

The product has a good level of flexibility for a software that is only at version 1.1. There is the ability to customize products and base stock levels on customization as well as incorporating pricing changes, add color choices and even for the user to upload images.

The multi-language built into Prestashop is, in my opinion superb. I also like that Prestashop is using JQuery. The stats modules are reasonably flexibly and you can decide which to install. Shipping can be hard to grasp at first is reasonably flexibly and better that some other systems – although still needs a little more flexibility. There are a number of payment gateways, but more are needed and again I am sure will come in time.

Prestashop is very well suited to smaller shop (those that don’t have 1000’s of complex products where using options like manufactures can have a big impact on performance currently, especially in a lower-cost hosting environment) However my view may change based on future developments.

The CSV import needs further development as the ability for flexible data import is key for people moving from other carts - but does work.

At first I could not get my head around the benefits of transplanting modules, but once you grasp the concepts behind adding hooks and modifying your tpl files – you start to realise the level of flexibility that is available for the designer/developer.

There are bugs and some areas need more work of course, but the programmers work on updates and fixes every day and the SVN lets you grab these when needed. Of course, at this stage it would be nice to have a full release every month, especially for dealing with some of the bigger issues in the current release, however there are many lives stores running every day on the current software versions.

Documentation is still lacking but I am sure will come in time. This is a problem for anyone new to Prestashop, but the forum is active and there are many topics that can be searched within this.

Overall, I for one am very happy I started to learn Prestashop and I just wanted to say to the Prestashop team “THANK YOU”. I honestly believe this is one of the best open-source eCommerce scripts with excellent promise for the long term. I cannot help and get excited about what Prestashop will offer its users and developers within the next 12 months.

And to anyone considering Prestashop – please take the time to evaluate the software – I am sure you will not be disappointed overall.

[TropischBruin]

Well, I was going to add some comments here but due to the fact that no-one of the PS-team really cares (nor do they answer PM's, give support here on the forums or reply's on e-mails) I just say:

First:
Take a good first and a second look at the issues here on these forums and then make a decission for yourself if you can handle these problems if run in to.

Second:
If you can afford it hire someone to do it for you or buy a know well function shoppingcart to get you a head-start.

Third:
In maybe 1 or 2 years PS will be usable for most of us but for me beeing used to the flexability and configurability of osCommerce it is not for the moment.

A Big Thank You is in place due to the fact that PS is looking promissing, they only need to listen more to "old timers" who know what they are talking about......

[TropischBruin]

Well, what do you know, not even one reply.......

[Damien Metzger]

We are not slaves, it would take a lifetime to reply to every topic...

[Trip]

Hi there,
I can understand both sides. I felt a little bit lost the last days because you read a lot of posts of people who are disappointed. Because of the discussions in the german community and the fact that there is very little community communication for example in the blog, some people might have the impression, that there is no progress or the presta-team does not care about the community.
Now I checked out the SVN-Version and I see that the Team is working every day. I think Prestashop is a good or at least promissing cart and compared to the other candidates maybe the best solution at the moment. It is sad that projects like the prestaclient died because of the disappointed community and sometimes it is hard for me to follow why there is a focus for example on the stats modules. I think, most of the statistics can be covered by google analytics and maybe are even better but ok, annyway it is nice to have this but shouldn't there be an emphasis on bugs, payment options or legal security like adding the VAT to the shopping carts which was heavily discussed and complained?
I think Presta-Team can learn from there french companions for example http://www.symfony-project.org/
They blog every Week a post with changelogs and notify the community what is going on. This could help the community to gain more confidence in the project.
I think people must understand, that you cannot answer every post and is more important to work on the project.
I made some suggestion on howto maybe improve communication but to come to the end. I actually run and ran shops in coutries where the legal issues are not so severe like in germany and I had not so many problems with that. I looked at many other carts and could even run a magento on my server but prestashop is for me the best decision at the moment. Thanks to the team for the work and I look forward for what is going to come.
Trip

[TropischBruin]

We are not slaves, it would take a lifetime to reply to every topic...

I know, but you (read: the PS-team) are missing the point.

Because there is no communication from your (read: the PS-team), because there are no visible to PS related active visistors who reply (read: moderators), because the is no support from PS related visitors (read: PS-team members and/or moderators) this community shows more unanswered topics every day.
There are more (of the same) questions then answers, community's are dying (the Dutch and the German) and more will follow.
Why's is it so hard to see this and start acting on it?

I, for one, give up on PS because of the no responce from you guys (read: the PS-team).
Why would I spend my time on a forum that looks like a topic grave-yard?
The updates on serious bugs are hard to find or not working.
I have plenty other things to do: the Dutch osCommerce forums (where I am a moderator), bugtesting the just released osCommerce 3 (where the programmers actualy give support on their forums!) + the Dutch Prestaforums (not releated to these forums).

I've offered my Dutch translation of PS to you guys and what do you do? You've upload a out-dated one, full of bugs!
I get questions via e-mail or via my PS-forum why the download from this (your) forum is not working and then I give them mine translation and it works....

Ow, did I mention that a lot of contributors are staying away?
Have a look at Paul C, where did he go?

What are you doing?!

[kdk]

We are not slaves, it would take a lifetime to reply to every topic...

Just an idea: How about answering the questions about the VAT-Problem one time.

I see no answers at all answer from the developers. And complaining is not helpfull.

Helpfull is: "Here is a work-around." or "We are working on this" or "We dont care about this and we will never publish a solution."

[F.P.]

Dear kdk,

I am not a member of ps team but by taking a look on the svn repository it is obvious that the developement is focused on statistics modules and a few other gimmicks. And if I take a look on the sql updates I give up hope that the database bugs will be solved.
I do mention the VAT thing, because nobody takes care about. I do mention the Javascript buttons, which do not work as focused buttons. I do mention the complete checkout process. I do mention the categories bug. And I do mention that we are talking about the 1.2 Version of PS.

The PS developer should take a look on Oscommerce Alpha 5 to see, how the database works and how the checkout procedure works (Stable). And there is no developement team, it is only one developer at the moment!

[Hoodgrown]

But OSC is in VERSION 5. It started off pretty much like Prestashop did.. very buggy and with some issues. THe community complained about the same thing you guys are complaining about with the Prestashop team.

If you're an early adaptor like most of us seem to be, there will be issues to get over. I needed a USPS shipping module, so a few of us got together and paid for one to be created in which we will give back to the community.

I know it can be frustrating at times but let's see how Prestashop functions when it gets to version 5.0

[kdk]

But OSC is in VERSION 5. It started off pretty much like Prestashop did.. very buggy and with some issues. THe community complained about the same thing you guys are complaining about with the Prestashop team.

We are not talking about "Prestashop 0.2 beta". We are talking about "stable" Version 1.2

If you're an early adaptor like most of us seem to be, there will be issues to get over. I needed a USPS shipping module, so a few of us got together and paid for one to be created in which we will give back to the community.

You are not really comparing a missing shippingmodule with are legal VAT-Function?

I know it can be frustrating at times but let's see how Prestashop functions when it gets to version 5.0

It is not only a problem of frustation - what is a big problem in this case - it's a problem about European Law. It is a breach of law using prestashop(without your own hacks) in the European Union.
That is the point.

[TropischBruin]

We are not talking about "Prestashop 0.2 beta". We are talking about "stable" Version 1.2.

Exactly!

It lacks major functionality that even the smallest compatitor cart has.

Plus the bugs are so many that after one week of continues trying I give up and went back to osCommerce.

[Hoodgrown]

Pardon my ignorance of European law. So I have no idea how that effects you guys.

But none of you must not have ever used STABLE Osc 1.0 have you? You couldn't have or you would know that there were TONS of bugs. Even in STABLE Magento 1.whatever there were TONS of bugs and nuances.

the bottom line... just because they label it STABLE doesn't mean that's it's so. Firefox 1.0, etc...

You guys use software so you should know what a 1.0 REALLY means...

[TropischBruin]

But none of you must not have ever used STABLE Osc 1.0 have you? You couldn't have or you would know that there were TONS of bugs. Even in STABLE Magento 1.whatever there were TONS of bugs and nuances.

the bottom line... just because they label it STABLE doesn't mean that's it's so. Firefox 1.0, etc...

You guys use software so you should know what a 1.0 REALLY means...

Stable is Stable, if not, call it an Alpha or Beta release.

If you release software then make sure that you support your software on the forums by replying to cry's for help + interact with users that hand solutions or points of attention to you.
Here on these forums you get ignored by the complete team.

They have no intention in solving issues that have been arround for almost 5 months now!
They do not care to show who has contributed to their project as that page had not been fixt (if it ever worked)!

So if you use PS on a production server/enviremond then you must be a trillseeker.....

Look at how many reply's from the team this or related topics get......

[Hoodgrown]

Stable is Stable, if not, call it an Alpha or Beta release.

There's no such thing as "STABLE" in the computer world. There's "close to stable" but there is no 100% STABLE anything. Not operating system, browser, program, etc.......

[kdk]

We are talking about basic functions, Mr. Hoodgrown. And there is a definition of stable, of beta, of alpha. And Prestashop is alpha und it's dangerous to use it in the EU. Sorry.

[Hoodgrown]

I'm not saying that there's not a problem with using it in the EU, even though I don't really understand the problem. (Can someone explain it to me).

All, I'm saying is give it time to grow, I think it will eventually be a contender.

[kdk]

I'm not saying that there's not a problem with using it in the EU, even though I don't really understand the problem. (Can someone explain it to me).

Please use the search, you will find a lot of threads. But you cant find an answer from the developers.

All, I'm saying is give it time to grow, I think it will eventually be a contender.

Nothing can grow if you don't care for the roots.

[Hoodgrown]

I hear you... I'll do the search...

[Dave Egerton]

Guys

Would it not be worth everyone working towards writing down what is required for "legal" in EU countries and identify where Prestashop falls short and how this might be tackled.

If its been detailed before forgive me, but I know a lot of carts dont handle everything right - for example my understanding of VAT is that, if as a UK company I receive an order from someone in EU, say France, then

1. If they are VAT registered - I need to collect there VAT number (I am responsible for verifying this) and they would not be charged VAT.
2. if they are not VAT registered - then I need to change VAT

This alone is one area a great many carts fail on managing.

Overall trading in the EU is very complex, see VAT and Single market UK. There is a need to keep records, in some cases include VAT number on invoices etc and rules vary from one member state to another.

I think its too much for Prestashop (who are people like the rest of use that need to generate income for their time) to be expected to be able to do everything - we, the community, need to work together too. I also feel this requires a collaborative effort and commitment from Prestashop to maybe form a working party to focus on EU legislation with help from the community to define goals, document what legislation needs to be met and what the development plans would be with likely time-scales.

I fear, in time, the people developing any eCommerce solution (including web developers) might actually find themselves in the firing line if the software they develop and install fails to make it possible for a user to handle the legal requirements for eCommerce trading within their country correctly.

In this regard and for all the users of the software - it seems its not unreasonable for a response to this topic to be made by Prestashop which would be helpful for all.

A lot of time and effort has gone into Prestashop already and it would be a great shame if the communications and future developments were not managed well - After all, Prestashop could easily become one of the very best "open source" carts available - its already has many great features (I for was really do like it) so its just a question of tackling these issues head on I guess.

[Guest]

LOL this post make me laugh, because recently, the EU legislation talked about protectionism for each country... It was especially dedicated for FRANCE.

Why I'm talking about that ? Because it's the same thing with PRESTASHOP !

[TropischBruin]

LOL this post make me laugh, because recently, the EU legislation talked about protectionism for each country... It was especially dedicated for FRANCE.

Why I'm talking about that ? Because it's the same thing with PRESTASHOP !

Funny that you've registered just to bash PS.

Let me tell you that Magento is not a dream, it's your worst nightmare.

[Hoodgrown]

Let me tell you that Magento is not a dream, it's your worst nightmare.

I love Magento's power, but the learning curve... DAMN. I had been working on my online store for 2 weeks before deciding to go with Prestashop which I was able to do something decent with in 2 days...

[Guest]

LOL this post make me laugh, because recently, the EU legislation talked about protectionism for each country... It was especially dedicated for FRANCE.

Why I'm talking about that ? Because it's the same thing with PRESTASHOP !

Funny that you've registered just to bash PS.

Let me tell you that Magento is not a dream, it's your worst nightmare.

Read this post before... Please :

http://www.prestashop.com/forums/viewthread/9843/P15/800_euros_for_a_payment_gateway_module_dot__dot__dot__expensive

And you'll know what I'm talking about...

With magento, I can use différent template for different products/categories ! It's not the case HERE !! And prestashop couldn't manage many shops with différent URL

PS : I'm registred because I was bannished many times from them... They don't like my argument !

I was bannished with another nickname just because I send a PM to a member of the team... Nice Response... And they also bannished my provider DNS name for register... I have to used proxy for create another account !!


And now, because of you... I'll be probably banned in a few hours !!!

[Hoodgrown]

Don't get me wrong. I'm not knocking, Magento. It's VERY powerful. Probably the most powerful open source shopping cart I've ever seen..... it's just that damn learning curve. It's really steep.

[Guest]

Don't get me wrong. I'm not knocking, Magento. It's VERY powerful. Probably the most powerful open source shopping cart I've ever seen..... it's just that damn learning curve. It's really steep.

It wasn't for you but the previous post !!! Sorry If I wasn't enough clear (my english isn't perfect) :]

[Hoodgrown]

Lol.. no problem. Hell, I wish I could speak and write in more than one language.

[F.P.]

Dear Hoodgrown,

let me just explain what are the legal issues for a lot of countries.
1. A new customer has to agree to the terms of privacy and he must have the possibility to choose to have newsletters or not. There is no option to agree to the terms of privacy in Prestashop. The agree to receive newsletters is available but the implementation is lousy. You do not have to click on the little button (to hit the button), just click outside and the button is selected.

2. In a lot of countries, the customer must see the complete order with tax, shipping costs a.s.o. before confirming the order finally. That does not exist in Prestashop. You, as a customer, see just something like: Pay the amount of ....

There are structural problems in the database: i.e. categories and images and a few other things. Just take a look at the method prestashop treats images. It automatically changes the names of those images to (category_id)-(product_id).jpg.

If You work together with some wholesellers and You would like to actualize your products by a cronscript, which puts it directly into the database instead of the slower import in the admin backend of PS, You can't import pictures in Prestashop, because Prestashop needs self changed image names and not your original image names with the path where to find the images.

I do not like to import thousands of images and match them to fit with the scraptastic Prestashop database.

[Capricorn]

I really want to stick around here and help seed the community, but its hard to even find documentation. The things that are broken or missing are a big deal. To me it is like repainting the car before it even has wheels.

I have high respect for developers and I think this has the potential to be one of the best shopping carts ever. I am saddened to think this project might not be around next year because it lacks support.

I did not like magento because it's very heavy and kind of clumsy. Presta is quick and light and graceful.

I am still deciding if I should attempt presta or go with something else again. It's a tough decision that can affect the next years of your daily life!

[kdk]

I didnt have a look on OSCommerce 3, but I heard a lot of good things. Maybe tomorrow i can made my own opinion.
I'm part of another Freesoftware-Community, its a german CMS called redaxo. You dont believe how much support you get from the developers. They care, they hear and they learn and redaxo gets better day for day.
The prestashop developers are handling the same thing with ignorance and arrogance. They kill there own baby. What a pitty.

[kdk]

Thread Number 4999 with this topic and only one useless reply from a developer.
I think is the real problem.

[TropischBruin]

I didnt have a look on OSCommerce 3, but I heard a lot of good things. Maybe tomorrow i can made my own opinion.
I'm part of another Freesoftware-Community, its a german CMS called redaxo. You dont believe how much support you get from the developers. They care, they hear and they learn and redaxo gets better day for day.
The prestashop developers are handling the same thing with ignorance and arrogance. They kill there own baby. What a pitty.

osC3 looks OK, been testing myself (I'm a moderator on the Dutch osCommerce forums).
It is a basic cart, no fancy stuff, looks/feels stable.

It's not suitable (yet) for production use if you want a fancy shop.

Thread Number 4999 with this topic and only one useless reply from a developer.
I think is the real problem.

You've hit the nail on the head!

[Damien Metzger]

I DON'T have enough time to read and reply to everything. The more you post messages, the less I want to read them.
And I don't like the way you despise the team.

If there is a bug, post it in the bug tracker. We DO read everything in the bug tracker.
So now give me the ID of your tax bug in the bug tracker and I'll see who will fix it, but please stop speaking out against us so freely.

[kdk]

There is no "bug". The concept of using VAT and showing it in the bills in prestashop this is the bug. It breaches the EU-Law.

You dont have to reply "to everything". JUST one reply to the topic of using the VAT would enough.
But I did only find replays like yours above. There is no answer to point, never in answers of the developers.

And now? Will you ban us all from the forum and close your eyes about the VAT-Problem?

[TropischBruin]

I DON'T have enough time to read and reply to everything. The more you post messages, the less I want to read them.
And I don't like the way you despise the team.

We do not want you to answer every question, we want you to reply to those questions that can only be addressed and answered by teammembers.
The purpose of a forum is that question get answered, especialy by team members, so the team knows what is going on with PS in the real world.
You want this forum to be self moderating, that does not work if no answers are given bij teammembers.
Have a look arround and see al the cry's for help and unanswered questions.

I give up on answering and suporting PS due to the lack of support by the PS team.

but please stop speaking out against us so freely.

Than change you attitude and start helping us out so we get confidence in PS again!

[Damien Metzger]

I'm fed up to read "The tax system breaches the EU-Law" and "You'll never have an answer from the team".
Just post it ONCE in the bug tracker and we will see to it. That's so hard ?

If I want to fix now what must I do ? Search the forum for every topic about the taxes (this one included, which gives me no clue about the problem, it's only about complaining) ? NO!

I just want ONE report, ONE time. And not "it breaches the EU-Law".
Who's the lazy one here ?

[TropischBruin]

Have a look: here.
here (hope you speak German.)

Not tax related but so you know: here.

If you would have moderators who you would talk to you would have known what was going on here on the forums!

[Damien Metzger]

No, I don't speak german.
And I asked twice to post it in the bug tracker, so it's seems you do not speak english.

[Trip]

Hi Damien,
thank you for replying. I haven't reviewed the list but on the german forum there were most complains that these feature request were ignored or not implemented in the core.
http://www.prestashop.com/bug_tracker/view/editor_for_terms_and_important_text
http://www.prestashop.com/bug_tracker/view/prices_in_the_shop/
http://www.prestashop.com/bug_tracker/view/sorting_of_categories/
http://www.prestashop.com/bug_tracker/view/internal_server_error_while_regenerating_thumbnails
http://www.prestashop.com/bug_tracker/view/183/
http://www.prestashop.com/bug_tracker/view/184
http://www.prestashop.com/bug_tracker/view/185/
I can not discuss this issues but this is the list that was released on www.prestashop-forum.de.

Greetings, trip

[TropischBruin]

No, I don't speak german.
And I asked twice to post it in the bug tracker, so it's seems you do not speak english.

I can see the questions already comming after I post this as a "bug".
I'll then have to explain to you how European law works, no thank you.
You are part of a developmend-team that should contact the right people on how your Cart, used Internationaly, should comply with the laws in the country's you want your software to be used.

The same goes for the way the Newsletter and Send to a Friend option work. They are illegal in most European and NON-European country's but when this was addressed to you or one of your team-members the answer was: "we don't care, we only concentrate on the French market".

[kdk]

EU regulations are not followed regarding VAT in invoices:
http://www.prestashop.com/bug_tracker/view/1586/

Tax on orderconfirm:
http://www.prestashop.com/bug_tracker/view/203/

prices in the shop:
http://www.prestashop.com/bug_tracker/view/186/

Just a search of 10 seconds in the bug-tracker, and they are many more.

It looks like, that the developers not only shows no interest in EU-Law, no it looks like they make jokes with their users.

I dont know the word in english or french but in german we call this "verarschen".
Have fun with your dictionary, Mr. Damian "Just post it ONCE in the bug tracker and we will see to it. That’s so hard ?" Metzger.

[Damien Metzger]

Thanks for your links, but except one about the thumbnails (it's an host-side problem and it has been answered), I only see feature requests.
So I'll try one last time: if there is a bug and you want it to be fixed, post it in the bug tracker.
Complaining is easy but it seems that participating is not your priority.

[kdk]

Its a childish reaction to say "we know about the tax problem but we do nothing until we see a bug-tracker ID.
Bug tracker/Feature request, who cares? It's your software.

First time I see prestashop i was sure to see a good software with a strong developer team. But what I see now is disappointing. I give up at this point. Its useless.

[Trip]

Hi Damien,
yes, I only gave back what was one reason that the many users and developers in the german community made to turn away from prestashop. I think some of those feature request are concerning that a shop can not achieve a "trusted shop certificate" which for some shop owners is very important. So professional developers turned away from developing tools like prestaclient or supporting prestashop in general.
It is said, that communication with the prestashop is or was not possible and that is one think which (as I already mentioned) can be enhanced easily.
Besides that I don't like the attitude and the speech in some posts neither. Prestashop is free and I know that you contribute a lot. If someone has problems with that they can goto or buy another cart software. I agree that complaining all the time does not change the situation. It makes it even worse. I hope that the discussion is becoming more constructive now and that the Prestashop team is more participating in the international forum.

Best regards, trip

[Damien Metzger]

That's the point Trip: we can't spend time reading all the forums. And that's why the bug tracker has been created: to keep all the bugs in the same place. If no one here want to keep it simple for everyone, then nothing will be done...
As for your features that are really needed, just put them in the bug tracker. It's as simple as that.


We do need a community manager, or several, but that's not my job. That why, in the mean time, I try to help you getting you bugs fixed, and all I get is that I'm a childish, lazy developper. So please, take Trip as an example!

[Dave Egerton]

Hi Damien

Thanks for clearing that up and letting us know we can post into the bug tracker for important feature requests too - I just worry, with everything else you have to do however, you will also need to vet more of the requests to establish of these make sense - so we should all check bug list and make comments on them when appropriate and helpful.

I do think Prestashop need, as you say, more help such as more community managers. Thing is, despite what anyone thinks, (and yes we all know there are issues to deal with) Prestashop will be a real contender for one of the best Open Source eCommerce software solutions in the future and I stand by my remark which started this whole post with a "THANK YOU" (but its not my fault is developed into a bit of a slanging match - woops).

I hope we can take on-board the feedback (good or bad), learn from these experiences, and move forward in a positive manner.

regards to everyone involved in Prestashop, have a good weekend

[TropischBruin]

We do need a community manager, or several, but that's not my job. That why, in the mean time, I try to help you getting you bugs fixed, and all I get is that I'm a childish, lazy developper. So please, take Trip as an example!

That you've been sying for months now. Who's job is it to appoint these "managers"?
Why not moderators who have their own hidden communication forum to communicate with the PS-team?
That's how its been done everywhere else and it works.

[F.P.]

Dear Tropisch Bruin,

I just did wrote something into the Bug Tracker
http://www.prestashop.com/bug_tracker/view/1633/

Most things are for legal issues in Germany but as I did see in some other posts for a lot of other countries too. Maybe You can add a comment to my Bugtracker Post with additional requests. So we may or may not see whether the developers do care about or not. If they don't care about it is better to choose another shop system.

[F.P.]

Today I received an answer for my posted Bugs, that it is a feature request with should be posted as a feature request and not a bug.

Maybe it is the 1. April, so the developers joke a little bit around.

[Damien Metzger]

I put it back in the bug :]
I'm not the one who choose what will be done/fixed or not, but I'll do my best.

[Dave Egerton]

... but I’ll do my best

Very much appreciated Damien

[TropischBruin]

I put it back in the bug :]
I'm not the one who choose what will be done/fixed or not, but I'll do my best.

Thanks!

Is there any discussion between the developers on who is doing what, when and how?
I ask this because you seem to be the only one responding on these forums.

[F.P.]

Dear Tropisch Bruin,

I am very much in doubt about the further developement. I did post three bugs in the bug tracker, one about the order process, one about Javascript Buttons (what happens if a customer does not use Javascript?) and something about the product image management of prestashop (i.e. renaming the images and loosing the original path).

The first thing is marked in the Bug Report: needs more information
The second one: Cancelled (it is not a bug, it is a feature)
The third one: deleted

Further questions?

Just one link:http://static.interspire.com/isc-demo/index.html

That is how it should work.

[TropischBruin]

Just one link:http://static.interspire.com/isc-demo/index.html

That is how it should work.

May I remind you that PS is free and that link is to a shop you have to buy.
They will make sure that what they sell does what the customer need........

[F.P.]

Yes, the mentioned shop solution costs money. I agree. but you can have that functionality and even more with magento. And that costs nothing.
Do you really think, that the developer team of Prestashop does not want to earn money. And indeed I would pay for special modules or designs. But the problem is that the core is still problematic. Those legal issues prevent Prestashop from gaining a bigger audience, what would increase the interest for templates or modules. If about 70 % of the countries cannot use Prestashop, what kind of future can have such a project? As you can see, Magento offers a lot of working modules (Shipping and Payment) and the developers as well as external developers or designers start to develop something.

I like Prestashop but I cannot use it because those legal issues prevent it. It is possible to hack the source code to gain some of the desired functionality. But if you hack the core files for that purpose: What about future updates or upgrades? Actually it is not sufficient to change something in the template to receive those functions. And you have to hack the database, rewrite the complete shop system to bring it to the functions Magento or OScommerce have now and since a couple of months or even years.

[TropischBruin]

Yes, the mentioned shop solution costs money. I agree. but you can have that functionality and even more with magento. And that costs nothing.
Do you really think, that the developer team of Prestashop does not want to earn money. And indeed I would pay for special modules or designs. But the problem is that the core is still problematic. Those legal issues prevent Prestashop from gaining a bigger audience, what would increase the interest for templates or modules. If about 70 % of the countries cannot use Prestashop, what kind of future can have such a project? As you can see, Magento offers a lot of working modules (Shipping and Payment) and the developers as well as external developers or designers start to develop something.

I like Prestashop but I cannot use it because those legal issues prevent it. It is possible to hack the source code to gain some of the desired functionality. But if you hack the core files for that purpose: What about future updates or upgrades? Actually it is not sufficient to change something in the template to receive those functions. And you have to hack the database, rewrite the complete shop system to bring it to the functions Magento or OScommerce have now and since a couple of months or even years.

No, don't start about Magento, this is even worse then PS.

I agree with you that PS is far from perfect, lacks support from the dev-team, that this forum is drowning in questions all-over-the place, the WiKi sucks, the release of a bug fee version is to-late, the SVN is sometimes even worse but lets keep up our hopes 8-/

In the mean wile I'll keep on running on osCommerce, even V3.0 Alpha looks promissing...

[Damien Metzger]

@TropischBruin: I'm only in charge of the statistics, the search engine and a few other things. The ultimate decision maker is Philippe Sang.

@F.P.: We do not delete bug reports or feature requests.

@F.P. again: "But if you hack the core files for that purpose: What about future updates or upgrades?" => then you can give us the patch and there will be no problem while upgrading.

[TropischBruin]

@TropischBruin: I'm only in charge of the statistics, the search engine and a few other things. The ultimate decision maker is Philippe Sang.

So why is he not responding to any of the topics here?
Or is he not aware that there is a forum.....

[d0m1n1k]

http://www.prestashop.com/bug_tracker/view/1667/
http://www.prestashop.com/bug_tracker/view/1668/
http://www.prestashop.com/bug_tracker/view/1669/
http://www.prestashop.com/bug_tracker/view/1670/

its a bit dissappointing, all 4 closed because they are feature requests. at least 2 of them contain "complete" fixes.

[Damien Metzger]

That's a joke? You just posted links to the german forum!
What do you think we can do with that?

All Bug Reports and Feature Requests must be written in English.

Reports and requests made in other languages will be cancelled. For translation assistance, please leave a message in your language's subfolder on our Forum and ask someone to help with the translation and to create a bug report or feature request in English.

Before reporting a bug, please conduct a Search to make sure it has not already been submitted.

[d0m1n1k]

well, the code snippets are "multilingual" since they are in php.

http://www.prestashop.com/bug_tracker/view/1669/
no word in german, no link to a german forum

[d0m1n1k]

thats a joke? (like you said?)

i've reposted the 4 reports, completely in english, including all fixes.

now matthieu came, closed all 4 reports because they are feature requests and definitely not bug reports and mentioned, that he will have to take some measures, if i continue to post features under bugs.

tell me what you want, but don't mess our time.

thanks

edit:
if thats your way to respond to free work, i'll have to stop my support.

[Matthieu Biart]

Hi everyone!

i've reposted the 4 reports, completely in english, including all fixes.

now matthieu came, closed all 4 reports because they are feature requests and definitely not bug reports and mentioned, that he will have to take some measures, if i continue to post features under bugs.

Like I said (and frequently repeat), the Bug Tracker is a tool for reporting bugs and NEITHER issues NOR features.
Such tool is used to clean the current SVN version from its bugs, it's a developper tool and polluting it with features just makes harder our work 'cause we'll have to sort bugs, issues and features.

I now know that it is Damien (in that discussion) who told you to post there, and we (Damien and I) got and argue about that some days ago.

We're aware about the current tax issue (see the 1.2 alpha 1 blog announce) and will make our best to improve the current system.

Our alpha 1 politics was to solve the biggest bugs (I mean from the 1.1) before adding huge new features such as a new tax system, and to add a "socket" to prepare new feature such as "customer group" which should be complete for the first 1.2 beta version.
And I think that the alpha 2 will solve the module issues we have (e.g. COD payment module, loyalty module, wishlist, ...) and include the new tax management; and that would be all (exept one more surprise on which Philippe is working hard since months).
All the other planed "new features" won't come before the alpha 3.

So I repeat it one more time, the Bug Tracker is only here for bug reports, if you want new features (whatever what they are), please use the feature request.
All feature requests posted inside the Bug Tracker will be immediatly cancelled.

I agree that we definitely need a tool for issue reports such as "bad behaviors", but right now the only thing we have is the forum and its PM.

And if we "never reply" to PM, it is because each morning when we login to the website (for consulting the bug tracker or the forum or even just for administrating it) we get tons of "help me" PM.
But to well titled messages we reply, especially when the content is interesting/constructive.

For instance, Tomaz (alias keglevich) sent me tens of messages about the order edition behavior which was very bad on the PS version under 1.2.0.1 and thanks to him, we defined a new behavior and debugged it together.

Just remember that we're human and because of that cannot guess what's wrong, where it's wrong, fix it, implement new features, reproduce your issues, read the forum messages, reply to it, reply to PM, reply to the emails we receive, test fixes and new features, reply to the phone, write documentation ... and everything in the same time! (And I, in purpose, did not mentioned the fact that we also work for our customer too).

[TropischBruin]

Hi everyone!

Hello!

And thank you Matthieu for replying in this topic. :-)

Let me say: finaly someone is replying from the def team, thanks again.
Please read what we are saying, and it is not only about this tax problem.

I hope that it will be possible to get some constructive discussion going about some issues but also on cleaning up this forum.
We need to get things sorted and we need moderators to get topics moved to the right forum parts.

Pleas don't say that this is a self moderating forum as it is clearly is not working.

We all love PS and want to help it to move up but the way things are here now on these forums it is not the way it should be.
We already lost a lot of good forumers due to the way this forum is managed and the silence of you, the devvers, on these forums.

So, please, listen to "us" and lets get something constructive done here. :cheese:

[Matthieu Biart]

And thank you Matthieu for replying in this topic. :-)

Let me say: finaly someone is replying from the def team, thanks again.

You're welcome.
Actually I found that post by "mistake", trying to find any feedback from the alpha 1 and found that rant.

Please read what we are saying, and it is not only about this tax problem.

I know, but the current tax system looks to be the "Issue" of those days.

I hope that it will be possible to get some constructive discussion going about some issues but also on cleaning up this forum.
We need to get things sorted and we need moderators to get topics moved to the right forum parts.

Pleas don't say that this is a self moderating forum as it is clearly is not working.

We all love PS and want to help it to move up but the way things are here now on these forums it is not the way it should be.

I'll give a word to Bruno about it, but I can't guarantee anything (I'm just a developper ).

So, please, listen to "us" and lets get something constructive done here. :cheese:

In a first time, I'll create a new forum to discuss about PrestaShop (I mean the software) current misbehavior, and will try to get some developper's time to at least read its futur post and reply to it when possible.

Let me knew if it sounds like a good idea or if it doesn't.

[TropischBruin]

Hello Matthieu,

If you could manage to have Bruno to look at our proposal and hopefully see that there is need for moderating these forums and a discussion forum on "issues" in behaivour of PS that would be great.
We realy needs this.

Damien has been realy great in trying to help us but like you he is not in a possition to realy change things here on the forums.

Personaly I think that the input from day-to day users could both bennefit PS and us .

There are a few vulonteers ready to jump in and help to get these forums sorted and to hand out info if a seperate forum is created for that.
Make sure that not everyone has access to that discussion-forum as it will be swamped with questions from newbies.

I'm (realy) hoping that this will happen and Im keeping my fingers crossed!

[Matthieu Biart]

Hello Matthieu,
Make sure that not everyone has access to that discussion-forum as it will be swamped with questions from newbies.

I haven't thought about it, I mean to get it private, but it sounds like a good idea :-)

I'll keep you in touch.


PS: News should come around thuesday.

[TropischBruin]

Hello Matthieu,
Make sure that not everyone has access to that discussion-forum as it will be swamped with questions from newbies.

I haven't thought about it, I mean to get it private, but it sounds like a good idea :-)

I'll keep you in touch.


PS: News should come around thuesday.

OK, thanks.

I'll just wait and see... :-)

[Matthieu Biart]

Hi everybody!

The PS team had a meeting yesterday and we spoke (amongst other things) about the community's communication issue.

The only measure that we'll take immediatly* is to create a new (english of course) "private" forum which will be reserved to relevant issues on the PrestaShop software.
By "private" I mean that only forum's "VIP" will have an access to it.

By doing so, we'll spend the few time we have available for the Forum prioritary on that one, in order to be aware of major issues (and I mean ISSUES, NOT BUGS) and to discuss about how to solve them.

*understand that we're still thinking about some other ones but which won't be apply soon

[TropischBruin]

Hi everybody!

The PS team had a meeting yesterday and we spoke (amongst other things) about the community's communication issue.

The only measure that we'll take immediatly* is to create a new (english of course) "private" forum which will be reserved to relevant issues on the PrestaShop software.
By "private" I mean that only forum's "VIP" will have an access to it.

By doing so, we'll spend the few time we have available for the Forum prioritary on that one, in order to be aware of major issues (and I mean ISSUES, NOT BUGS) and to discuss about how to solve them.

This is great news!

Thank you PS-team for moving on to a next level!

*understand that we're still thinking about some other ones but which won't be apply soon

I hope the first next thing will be active moderating.... :smirk:

;-)

[Hoodgrown]

That's cool. THe VIP's could represent us on this forum!

[Dave Egerton]

Hi Matthieu,

Thank you for your post updating us - I appreciate you guys have a massive work load and so much to do.

The VIP Forum should be helpful in clarifying the issues and the steps and development required

[Matthieu Biart]

You're welcome.

Sorry for the delay but we had so much work those days...
But don't worry I'll create the forum around Monday ;-)

[TropischBruin]

You're welcome.

Sorry for the delay but we had so much work those days...
But don't worry I'll create the forum around Monday ;-)

OK, can't wait!

[Matthieu Biart]

That's done!

[Alex Eman]

Thanks,

Lets hope this forum helps gets things moving...

[Hoodgrown]

how many posts does it take to be a VIP member?

[Matthieu Biart]

how many posts does it take to be a VIP member?

You're almost there!
It needs 200 posts

[first1]

Actually 200 posts makes you senior member rather.
Maybe it is 500

[Matthieu Biart]

Actually 200 posts makes you senior member rather.
Maybe it is 500

No, by VIP I did not mean the VIP "forum rank" but the real meaning of VIP which is Very Important Person, which should be in our case "Very Important Member"

[first1]

VIM then

[StitchJunkie]

As a web store newby, I'm very excited at being able to get away from burdensome html and want to thank the PS team!!

I'm self taught and struggled a bit at first, but finally my store's beginning to look like something, getting sales and the customers have had good feedback on how they've been able to successfully retrieve their digital files afer payment.

I used an automatic email delivery script for Paypal which worked fairly well, but often had problems with email spam filters. I really like the concept of an account and the ability to download from there. No more email headaches. I'm getting better slowly and someday will get the nerve to play a little with the CMS.

Cheers to the PS team. I'm very greatful for the product and will keep plugging along. My main issues are occasional difficulties with customer logins (needing to clear temp files) and I haven't figured out the loyalty points quite yet. Could use a bit more help maybe with issues I see repeatedly on the site. May expand the FAQ. I think I'll get in eventually and I've had a lot of complements from my friends on the appearance. I'm starting to load the store with my goodies now that most of the bugs are worked out. Thanks again PS team and keep up the good work!

http://www.gingerbreadtearoom.com/

[kazakh-woman]

Thanks for your soft. its great. I used many russian shop scripts. But Prestashop - 'this is the best! Good luck for team! I will help with russian problems