stopshop Posted January 18, 2012 Share Posted January 18, 2012 We recently upgraded from PS 1.0.0.4 to 1.4.6.2, the problem I'm sitting with is that ordered products do not show in the order history (Front Office -> My orders). When my customers lo into their account and click on "My orders" then select any of their existing orders, these open and show the correct order amount/value but without any products being displayed in the actual order (see attached image). In the BO everything seems ok, I can view the orders as well as the products ordered in each order. My customers also receive the order confirmation emails which display the product/s ordered so no problem here, the only issue seems to be in the front office when accessing "My orders". Besides the inconvenience, this causes another problem. A customer is unable to request a return should a product be faulty because there's no product to select within the order. We've done the following to eliminate possible causes; * Switched on the default theme.., problem persists * Force Compile on, refreshed, Force Compile off, placed new order.., problem persists Any suggestions are greatly appreciated, thanks. [uPDATE]: If from the front end I open "My merchandise returns", then I am able to view passed return requests (RMA's) and these display the products correctly. This referring to returns processed while still using PS version 1.0.0.4 and not after the upgrade to 1.4.6.2. Link to comment Share on other sites More sharing options...
stopshop Posted January 18, 2012 Author Share Posted January 18, 2012 Can anyone please help? Thx Link to comment Share on other sites More sharing options...
stopshop Posted January 18, 2012 Author Share Posted January 18, 2012 Problem has been solved, anyone that needs someone to resolve similar issue please speak to Dustin.. he's a member on the forum and is extremely good! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 18, 2012 Share Posted January 18, 2012 Hi stopshop, Can you please post the solution here, or link to the post where Dustin provided the solution? This is a community resource, and the 2 minutes it takes for you to post the solution to your issue could save another PrestaShopper hours of searching down the road. -Mike Link to comment Share on other sites More sharing options...
stopshop Posted January 18, 2012 Author Share Posted January 18, 2012 Hi Mike, Unfortunately I don't know, I paid Dustin for his services so anyone needing help with the same problem should ask him for assistance. Cheers Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 18, 2012 Share Posted January 18, 2012 Do you have his username on the forums? Maybe you can link users to his profile instead. -Mike Link to comment Share on other sites More sharing options...
stopshop Posted January 18, 2012 Author Share Posted January 18, 2012 Username is Dustin as already mentioned (http://www.prestashop.com/forums/user/52374-dustin/) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 18, 2012 Share Posted January 18, 2012 Thanks, this way anyone else struggling with this issue knows where to look! -Mike Link to comment Share on other sites More sharing options...
petete2008 Posted January 25, 2013 Share Posted January 25, 2013 I have the same problem. I have Prestashop 1.3.6. Could you tell us how to fix it? thanks Link to comment Share on other sites More sharing options...
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