Help with attributes making product page disappear

[popcorn1985]

Hi,

 

I am in the process of setting up a new shop on a new domain - I have uploaded about half the products with no problem, however I am encountering a strange problem I have never had before.

 

I am trying to upload a product with three different options: colour of product, colour of logo, and size. I have done this lots of times on the old store, but this one when I try and do it the product page goes blank. Even stranger I thought it might be it not liking three different options so I tried it with two and it worked. I tried one attribute in the third group and it worked - I manually added one extra attribute each time and I have got to a place where I have four colour choices in the third group. I even tried taking an attribute out of group 2 to have an extra in group 3 it worked so it seems I have hit a bit of a limit.

 

So far the max setup I can get is:

 

Group 1 - Size - 5 attributes

Group 2 - Colour of logo - 18 attributes

Group 3 - Colour of product - 4!!! (but need it to be 18)

 

What I can't understand is this - it worked on my old hosts (which were rubbish and slow and the new one is far better) and it worked on an older version of Prestashop - i now am up to 1.4.6.2 - is there some database problem or setting i can change to make it work?

 

Any thoughts/ideas would be appreciated! I was going to get Attribute wizard at some point but was hoping to put that off for a bit....

 

Thank you

[tomerg3]

Prestashop can handle about 1,000 - 3,000 combinations per product before getting out of memory problems, or less if you have less than 64mb ram.

 

You can turn on error reporting (/config/config.inc.php line #29) just to confirm.

 

Using attribute wizard will not help here, as it uses the default combination structure, but you could use Attribute Wizard Pro, which would let you use all those attributes with 4 - 42 combinations.

 

You can read more about it in the FAQ tab at http://www.presto-changeo.com/en/attribute-modules/34-attribute-wizard-pro.html

[popcorn1985]

Thanks for this - wasn't sure if this was the problem as generally the new hosts are much much quicker! Turned on the error reporting (never knew you could do that!!!) and it was the problem. Have contacted my hosts to see about upping the memory.

 

Thanks for your help, and will most likely purchase Attribute Wizard Pro in the not too distant future!

[popcorn1985]

Sorry to be a pain - I have contacted my hosts and the default memory on my account is 256mb - they have even increased this to see if the problem goes away and it doesn't. They have checked all the settings and cannot see any reason why it doesn't work. I can only get 600 different combinations before it stops working!

 

Do you know of any settings within prestashop that would limit the memory?

 

[tomerg3]

Did you try to turn on error reporting as I suggested?

[popcorn1985]

Hiya,

 

Yeah I did and got the message:

 

Fatal error: Out of memory (allocated 27262976) (tried to allocate 82 bytes) in/home/kingfis1/public_html/resources/classes/MySQL.php on line 159

 

My hosting company are looking into it as well and have just doubled my memory to 512MB!! for me but I am wondering if there are any settings that are impeding the full potential of the memory I have?

 

Thanks

 

Katie

[tomerg3]

There is no other limit except the one in the PHP setting files, and it seems like they did not change it correctly.