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Problem with paying. Money comes, orders are broken


estipois

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Hi!

I have problem with PP.

 

First client could nicely pay.

After that two other clients have had problems.

Unfortunately I do not know well what they did and i have sent an email to specify their action.

 

The problem is that their money arrives to account but there order in BO is broken.

 

In order view:

- No statuses

- Order detail area is showed nicely how much for ordering and transportaion have to take

- Product view area: it is empty.

 

I can see the data about basket from Paypayl sent letter or in Back Office> Customers> Shopping Carts.

 

 

Does somebody have the same problem?

How to fix it?

Where can I turn on more logging that i can see what happens and where it stuck that i could solve the problem?

Where should I look more?

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