Translation to email confirguration

[ceostos]

When I am trying to translate under email translation to spanish, does not work. Can anyone help me to solve this problem?. For example when a customer creates a new account with us, they receive an welcome email but is empty with no message and this is because I think the translation module is not picking the language and therefore leave the email template empty.

 

Thanks for any help!!

 

Carlos

[El Patron]

Hi Carlos,

 

What version of PrestaShop?

 

When you select translations-->email template translations-->then click the Spanish icon

 

your should see the email sent to new registers "account.html", under "core emails".

 

Are you saying that this email as shown in PrestaShop is empty as well?

 

do you then select "edit this email tempalte" and edit the email, then save translations but the email is not updated?

 

Or is it that the language of the user is not be determined properly and sending a blank email?

 

Note: we have updated our Spanish version of welcome, and it is working.

[ceostos]

Thank you for writing me back, the prestshop version is 1.4.0.17

 

Nothing is really working with this.

 

I have tried several times but no luck! instead all formats goes away when I click the button update translation and when I tested the email it only showed the welcome in spanish under subject but the body of the email is empty. I don't know what am I doing wrong but this was working a couple of days ago until I decided to test it again. Any help with this is greatly appreciated.

 

Thanks,

 

Carlos

[El Patron]

Hi Carlos, sorry to hear you are still having problems, take a look at this thread:

 

http://www.prestasho...lation-problem/

 

This seems to be a common problem.

Change config/config.inc.php

from:

@ini_set('display_errors', 'off');
define('_PS_DEBUG_SQL_', false);

to:

@ini_set('display_errors', 'on');
define('_PS_DEBUG_SQL_', true);

 

are do you translaton change to see if you get any error message.

Don't forget to return to original values after testing.