Fernando1014 Posted January 5, 2012 Share Posted January 5, 2012 I have Prestashop installed as follows Server information Prestashop version: 1.4.6.2 Server information: Linux #1 SMP Mon Oct 3 18:27:54 EEST 2011 x86_64 Server software version: Apache/2.2.21 (Unix) mod_ssl/2.2.21 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_jk/1.2.30 PHP version: 5.2.15 MySQL version: 5.0.[spam-filter]community-cll Store information Shop URL: http://paymentsystem....com/vitastore/ Current theme in use: prestashop Mail configuration Mail method: You are using the PHP mail() function. Your information Your web browser: Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1 And everytime I try to use any of the payment methods I get this error message. Can someone please help? Thank you. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 5, 2012 Share Posted January 5, 2012 Hi Fernando, An Internal Server Error is often an issue with your hosting provider. I would recommend that you give them a call and ask what can be done on their end, such as increasing the memory_limit value from 32M (the usual default value) to 64M and let me know what they are able to do for you. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
Fernando1014 Posted January 5, 2012 Author Share Posted January 5, 2012 Thank you Mike. I have contacted the hosting company and their answer is this. Hello, I have checked and verified that memory_limit is already set to 256MB on our servers. You can verify this at the following url - http://paymentsystemsfree.com/vitastore/info.php Please check this with the prestashop support and let us know if you need any assistance. Regards, Anoop Thomas Technical Operations Officer Any other suggestions? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 5, 2012 Share Posted January 5, 2012 In your config/config.inc.php file, can you please set 'display errors' to 'on' and then try this again and post any error messages you get? -Mike Link to comment Share on other sites More sharing options...
Fernando1014 Posted January 5, 2012 Author Share Posted January 5, 2012 I made the changes and still same error. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 5, 2012 Share Posted January 5, 2012 Did they provide you with any additional information when you called them with this error? This is usually a hosting-related issue, but if you would like, you can get assistance from our advanced support team by calling 888 947 6543. -Mike Link to comment Share on other sites More sharing options...
Fernando1014 Posted January 5, 2012 Author Share Posted January 5, 2012 I am in touch with the hosting company -arvixe.com- and will let you know how this ends up like once they answer my messages. Thank you for your advise and I will keep trying until solved. Fernando Escapita. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 5, 2012 Share Posted January 5, 2012 I am in touch with the hosting company -arvixe.com- and will let you know how this ends up like once they answer my messages. Thank you for your advise and I will keep trying until solved. Fernando Escapita. Be sure to keep me posted! -Mike Link to comment Share on other sites More sharing options...
Fernando1014 Posted January 10, 2012 Author Share Posted January 10, 2012 Hello Mike. Sorry it took so long for me to respond. I lost my credentials to the forum. Any way. After talking with the techs at Arvixe.com this is their answer and seems to have worked pretty good so far. Everything is working as it should. Error was: [client 39.45.38.167] SoftException in Application.cpp:256: File "/home/XXXXXX/public_html/vitastore/modules/gcheckout/validation.php" is writeable by group and It was showing error due to following reason: [Thu Jan 05 11:56:11 2012] [error] [client 39.45.38.167] SoftException in Application.cpp:601: Directory "/home/XXXXXX/public_html/vitastore/modules" is writeable by group [Thu Jan 05 11:56:11 2012] [error] [client 39.45.38.167] Premature end of script headers: about.php I have corrected permissions and site is back online. Regards Zee S. Sr. Technical Operations Officer http://www.arvixe.com Arvixe, LLC Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 16, 2012 Share Posted January 16, 2012 Great, I'm glad you were able to get everything working! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
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