Psysub Posted January 4, 2012 Share Posted January 4, 2012 Hi everyone! I've encountered a pretty substantial problem, and I haven't figured out how to fix it in my back office. My customers have been sending me e-mails saying that when they log into their account, it says the items they ordered are on back order. At some point I disabled back orders so that I could have infinite inventory. Unfortunately I cannot remember where I found this option in the back office, however, this is not the entirety of my issue but an answer to this would also be very helpful. As it is, my items will not show as back ordered under any circumstances in the store front because since they are made to order I do not have "stock" and don't need to use the inventory option. Because of my combiatons and attibutes on the items I cannot use the inventory or "back order" function (like I said, I cannot remember exactly what it was called but it was a box somewhere that I unchecked to turn it off). So, basically, I do not want my customers to see anything that says their item is back ordered. I want to make this completely impossible. Any help is appreciated. Thanks! Link to comment Share on other sites More sharing options...
Psysub Posted January 4, 2012 Author Share Posted January 4, 2012 Anyone?? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 4, 2012 Share Posted January 4, 2012 Hi Psysub, If you've created combinations and attributes for a product, you won't be able to set Out of Stock rules for that product. For a product without combinations, however, you should be able to do this easily, as you can see below: -Mike Link to comment Share on other sites More sharing options...
tdr170 Posted January 4, 2012 Share Posted January 4, 2012 You should also check in preferences/product to make sure settings are correct. (pic deleted) Link to comment Share on other sites More sharing options...
Psysub Posted January 9, 2012 Author Share Posted January 9, 2012 Hey, thanks for the responses,guys. So, all of my items have to have combinations. Thanks for reminding me of where my "stock management" stuff was. So, I remember purposely allowing ordering of an "out of stock" product (since nothing is ever on backorder) Then I said to not display available quanities on product page thinking this would make the customer not be able to see if the back office considered something "backordered". Come to find out, when they log in it can still say backordered, then they get worried and e-mail me. (Which is tiring to say the least...) So, now I am going to disabling stock management completely. Will this configuration, will it make it so that all my items are infitely orderable and that the customer cannot ever see a backorder label? Link to comment Share on other sites More sharing options...
A-Z Hosting Posted January 10, 2012 Share Posted January 10, 2012 Yes that should disable your stock inventory tracking completely. Love the store by the way. Doing a great job. Link to comment Share on other sites More sharing options...
Psysub Posted January 11, 2012 Author Share Posted January 11, 2012 Thanks! I acutally went through each item and manually wrote "In stock" in the what to say if backordered section as well, so I think I'm covered on all bases now Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 16, 2012 Share Posted January 16, 2012 I'm glad we could help! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
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