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Price Problem


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Maybe someone here can help me! I seem to have a problem with prices in my online shop, and before anyone says that yes at the backend I entered the right price. However customers complain that there is a lower price displayed before they login (which is the wrong price) and after they log in they see a higher price (which is the right price). I've checked this a hundred times and I can't find anything wrong. It also does not apply to the whole shop but rather to certain products in the shop. Any idea what that could be?

 

This is one of them http://www.aloevita....nohrhanger.html before the login it is shown as € 24.96 and after as € 29.96 which is the price without tax but I show prices including tax in my whole shop. So I am a little confused and have taken the shop offline last night just in case.

 

Edit__

I seem to have identified the problem. The price is show without Tax before you login however, each product I setup is selected to be inclusive of tax did I miss a setting?

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Hi marky,

I just checked this out for myself, and strangely, I got the exact opposite result: 24.96 when logged in, and 29.95 when logged out. Can you please go to your Back Office > Customers > Groups and check to see if there is currently a discount set for the default customer group?

 

-Mike

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Hi marky,

This appears to be an issue between VAT and American taxes. For the time being, I went to Customers > Groups and edited your default group to display your prices as Tax Excluded. I am going to do some more research to identify the root of this issue along with what needs to be done to fix it, and will be sure to let you know what I find.

 

-Mike

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