[Solved] Password Recovery Doesn't Work (Error Ocurred When Sending The E-Mail).

[apprentice]

Hi,

 

I receive an error when trying to reset password (I am working in local). I found this other thread with same problem but I do have both password_query.txt & .html files in the mails folder.

 

1. The error prompts when entering the email to reset a password, I am actually doing this because it seems my login does not work:

Hay 1 error :

• Error occurred when sending the e-mail.
  

2. Emails configuration at the BO end (BackOffice > Preferences > Emails) is:

 

own SMTP (tried mail () PHP but it doesnt work either):

• Mail domain: left it blank.
  
• SMTP server: smtp.1and1.es
  
• SMTP user: [email protected]
  
• SMTP password: my email password.
  
• Encryption: SSL
  
• Port: 465 (tried 587 too)
  

Thank you for your help

 

 

apprentice

[Mike Kranzler]

Hi apprentice,

I'm a little confused. How are you accessing your Back Office if you are having password issues?

 

-Mike

[apprentice]

Hi Mike,

 

Thank you for the reply. Sorry, I didn't make myself clear. I can access BO, that's not a problem, the problem is while testing the Front Office, I have accounts created to test if the store works, I tried to confirm a basket with bankwire and the logging didn't work for that account, so I tried to reset password and I got that error. I changed the password in MySQL and now I can log in but still I wanted to check the restore password function and it is not working. The code in PasswordController is this one, if it helps:

 

 

{

if (Mail::Send((int)(self::$cookie->id_lang), 'password_query', Mail::l('Password query confirmation'),

array('{email}' => $customer->email,

'{lastname}' => $customer->lastname,

'{firstname}' => $customer->firstname,

'{url}' => self::$link->getPageLink('password.php', true).'?token='.$customer->secure_key.'&id_customer='.(int)$customer->id),

$customer->email,

$customer->firstname.' '.$customer->lastname))

self::$smarty->assign(array('confirmation' => 2, 'email' => $customer->email));

else

$this->errors[] = Tools::displayError('Error occurred when sending the e-mail.');

}

 

 

Another questions is, could I change the 'Error occurred when sending the e-mail.' message to the current language I am using in my website or will that create issues?

 

I am also not getting confirmation emails when placing the orders, is that normal behaviour while working in local?

 

Thank you

[Mike Kranzler]

Ahhh I see. The first thing I would ask is that you post each issue in a separate thread per the rules of the forum, because users come to this forum every day to search for answers and its much easier if the answer they're looking for isn't buried somewhere in a discussion about something completely different.

 

As for the password issue, is this a new installation? And was this working in the past, or has it always been broken for you?

 

-Mike

[apprentice]

Thanks Mike, will do.

 

Focusing on the password issue, I was on a previous version (cant remember which, maybe 1.4.4) and I never had problems with logins so I never tried before the password restore option. I just migrated to 1.4.6.2 and came across this issue now.

[apprentice]

I just tried this and it didn't solve the problem either:

 

1. In /tools/swift/Swift/Message.php line #79

Change

$this->setFrom("");

To

$this->setFrom("[email protected]");

 

2. In /tools/swift/Swift.php after line 370

if (!($has_reply_to = $message->getReplyTo())) $message->setReplyTo($from);

Add the following code:

if (!$has_reply_to[0])

$message->setReplyTo($from->getAddress());

 

3. In /tools/swift/Swift/Plugin/MailSend.php line # 159

Add

$params = "";

 

http://www.presto-changeo.com/en/content/9-fix-email-problems

[apprentice]

I solved this, after installing the prestashop on the host server I played around with the Email configuration in BO and mail () PHP did the trick. It is working fine now, all emails now work and password retrieval is active.

[Mike Kranzler]

Thanks apprentice, I'm glad you were able to get this working! Happy New Year!

 

-Mike

[advait]

Hi

 

I've had a problem with recovering customer passwords since version 1.4.3, I just upgraded to 1.4.6.2 hoping that it would fix the problem but it didn't. The password recovery email that is sent contains the following link...

 

http://www.shopname.com/password.php?token={path_token}&id={id_customer}

 

...so I see that the id_customer is not being inserted from the db. Have you an idea how can I fix this?

 

Thanks!

Advait

[Mike Kranzler]

Hi advait,

Have you already tried apprentice's suggestions above?

 

-Mike

[Raitis]

Hi

 

I've had a problem with recovering customer passwords since version 1.4.3, I just upgraded to 1.4.6.2 hoping that it would fix the problem but it didn't. The password recovery email that is sent contains the following link...

 

http://www.shopname....d={id_customer}

 

...so I see that the id_customer is not being inserted from the db. Have you an idea how can I fix this?

 

Thanks!

Advait

 

Hello!

 

I have the same problem!

 

if anyone has solved the problem?

[Mike Kranzler]

Hi Raitis,

As I asked advait earlier, have you already tried the suggestions posted above?

 

-Mike

[suatje]

Dear Mike i am having same problem running prestashop 1.4.6.2

I can`t use the php() solution as i am using gmail smtp.

I did find this threat :http://www.prestashop.com/forums/topic/129946-solved-mail-remind-password-not-work/page__p__815247__hl__password%20|%20recovery__fromsearch__1#entry815247 but very little explanation about how to tackle the situation. Any suggestions??

[suatje]

I solved it. template was missing which resulted in an error password_query.html was missing.

uploaded it with ftp and voila it is working

[Prestawood]

Haha! Really, password_query.html template from mails was missing. I'm downloaded my version of PrestaShop 1.4.9 from here, unarchived and uploaded .html and .txt files via FTP. All is working now!

 

Thank you suatje for ideea!

[PatJ]

Hi,

 

Thank you Suatje !

I had same problem of password recovery not working on my PS 1.4.9 and the mail template password_query.html and password_query.txt were missing (but I don't know why???).

[nailandlash]

Hi there. I have same problem. Also, having problem with email alrets with questions from customers. Tried to change 3files from instructions, used PHP and SMTP and nothing Using godaddy hosting. 

 

http://nailandlash.com/password-recovery

[Thegame7777]

I HAVE THIS ISSUE PLEASE HELP ME TO FIX NOW PRESTASHOP 1.6.0.14

[akashs]

i have same problem

[N N]

password_query.html template 

Where  to find this for PS 1..1.24 ?