Returns (Rma) Email Notification

[robertomagan]

Hi all:

 

By default, prestashop doesn't send an email notification to shop admin when a customer begins a return proccess.

 

How can I make or activate this option? The mail alerts module don't have it.

 

Thanks in advance.

 

Regards, Roberto

[robertomagan]

Anything about it?

 

Thanks!

[Dafydd]

I don't really know what I'm doing, but after a lot of trial and error this seems to work (PS 1.4.6.2):

 

In the file "controllers/OrderFollowController.php" you need to find the following line (69 in my version):

 

  Tools::redirect('order-follow.php');

 

Immediately BEFORE this line you need to insert the following code:

 

  $customer = new Customer((int)($order->id_customer));
  $templateVars = array(
'{firstname}' => $customer->firstname,
'{lastname}' => $customer->lastname,
'{email}' => $customer->email,
'{id_order}' => $id_order,
'{message}' => $orderReturn->question);
  $id_lang = (is_object($cookie) AND isset($cookie->id_lang)) ? (int)$cookie->id_lang : (int)Configuration::get('PS_LANG_DEFAULT');
  $iso = Language::getIsoById((int)$id_lang);
  Mail::Send((int)(Configuration::get('PS_LANG_DEFAULT')), 'order_customer_comment', Mail::l('Return Merchandise Authorization request'), $templateVars, Configuration::get('PS_SHOP_EMAIL'), NULL, NULL, NULL, NULL, NULL, _PS_MAIL_DIR_, true);

 

Hope it works for you...

 

Dafydd

[tayami]

Dafydd,

Thanks for the work-around, but I think this is an important feature for core prestashop.

I see that many people have requested this feature.

Can anyone from Prestashop confirm if it is on the feature roadmap (or point me to a link to see the roadmap)?

Cheers.

[tayami]

P.S. I can confirm that Dafydd's work-around works in PS

1.4.6.2.

Thanks again!

[yves1986]

Well done, also worked for me! Thanks so much!

[premanshu]

For PS 1.4.8.2 use:

  if (!Configuration::get('PS_MAIL_EMAIL_MESSAGE'))
  $to = strval(Configuration::get('PS_SHOP_EMAIL'));
  else
  {
   $to = new Contact((int)(Configuration::get('PS_MAIL_EMAIL_MESSAGE')));
   $to = strval($to->email);
  }
   $customer = new Customer((int)(self::$cookie->id_customer));
  if (Validate::isLoadedObject($customer))
  Mail::Send((int)self::$cookie->id_lang, 'order_customer_comment', Mail::l('Return Merchandise Authorization request', (int)self::$cookie->id_lang),
  array(
  '{lastname}' => $customer->lastname,
  '{firstname}' => $customer->firstname,
  '{email}' => $customer->email,
  '{id_order}' => $orderReturn->id_order,
  '{message}' => $orderReturn->question),
  $to,strval(Configuration::get('PS_SHOP_NAME')), $customer->email, $customer->firstname.' '.$customer->lastname);

[[email protected]]

Anything About Presta 1.5 ??

 

thanks

Kamlesh

[CameraTek]

Has anyone had the chance to do it for P.S 1.5.3.1??

 

Would be a god send :-)

 

Andy

[AL-DEV]

The previous work around works on 1.5.2.

 

The line where to put the code it's before:

 

Tools::redirect('index.php?controller=order-follow');

 

Same file.

 

Ale

[adrian200]

Thank you! Very usefull indeed...works like a charm on prestashop 1.5.4

[jesustoledo]

Hi, does this works on 1.4.9 by the way does anyone know how to send automated customer notifications using emails templates?

[jesustoledo]

Worked on 1.4.9 thanks very much!

[Rasmy79]

Works perfectly in PS 1.5.4.1.

Thanks!!!

[lucass]

Somehow it doesn't work for me on 1.5.4.1

 

This is my updated file part:

 

  $orderReturn->addReturnDetail($ids_order_detail, $order_qte_input, $customizationIds, $customizationQtyInput);
  Hook::exec('actionOrderReturn', array('orderReturn' => $orderReturn));
if (!Configuration::get('PS_MAIL_EMAIL_MESSAGE'))
$to = strval(Configuration::get('PS_SHOP_EMAIL'));
else
{
$to = new Contact((int)(Configuration::get('PS_MAIL_EMAIL_MESSAGE')));
$to = strval($to->email);
 }
 $customer = new Customer((int)(self::$cookie->id_customer));
 if (Validate::isLoadedObject($customer))
 Mail::Send((int)self::$cookie->id_lang, 'order_customer_comment', Mail::l('Return Merchandise Authorization request', (int)self::$cookie->id_lang),
array(
 '{lastname}' => $customer->lastname,
 '{firstname}' => $customer->firstname,
 '{email}' => $customer->email,
 '{id_order}' => $orderReturn->id_order,
 '{message}' => $orderReturn->question),
 $to,strval(Configuration::get('PS_SHOP_NAME')), $customer->email, $customer->firstname.' '.$customer->lastname);
Tools::redirect('index.php?controller=order-follow');
 }
}

 

Is there anything else I should do in order to get this notification working?

 

Thanks for help.

[lucass]

actually i'm not surprised it didn't work, when my store & contact email addresses were wrong )

[Mr S]

GitHub: https://github.com/Ha99y/PrestaShop-modules-rmaNotify

 

V1.0 rmanotify_v1.0.zip

I am attaching a module that works with prestashop 1.5+

 

V1.1 rmanotify-v1.1.zip

Now you select if customer should get a email for submitting RMA request

 

V1.2 rmanotify-v1.2.zip 

- Now you can use 2 custom email templates (edit files in folder modules/rmanotify/mails/en/)

- Option to enter custom email address

 

Edited June 13, 2020 by HA!*!*Y (see edit history)

[BoKr]

Hurray!

 

Just going to test it live on 1541. Thumbs up and I hope for the best!

 

Thank you very much for your public contribution!

 

Boris

[misthero]

I have made some modification to HA!*!*Y module, since I needed for a client, i'm going to share it here.

 

 

Changelog:

1. Module Option allow you to choose one of your contact services configured in backend instead of writing emai.

 

2. Email is sent to the contact choosen.

 

3. Messages appear in Customer Threads in BO attached to the existing thread for the order or a new one if it doesn't exist.

 

thanks HA!*!*Y not me since it is his module.

rmanotify.zip

[Mr S]

I have made some modification to HA!*!*Y module, since I needed for a client, i'm going to share it here.

Thanks for sharing your modification

 

Can you do a New pull request on github (https://github.com/Ha99y/PrestaShop-modules-rmaNotify)

or else can I update the code my self if not.

[misthero]

Thanks for sharing your modification

 

Can you do a New pull request on github (https://github.com/Ha99y/PrestaShop-modules-rmaNotify)

or else can I update the code my self if not.

sure, pull request is here https://github.com/Ha99y/PrestaShop-modules-rmaNotify/pull/1/commits

[AngelSpeedy]

I have made some modification to HA!*!*Y module, since I needed for a client, i'm going to share it here.

 

 

Changelog:

1. Module Option allow you to choose one of your contact services configured in backend instead of writing emai.

 

2. Email is sent to the contact choosen.

 

3. Messages appear in Customer Threads in BO attached to the existing thread for the order or a new one if it doesn't exist.

 

thanks HA!*!*Y not me since it is his module.

 

Hi friend, in my 1.4.9.0 not show the email service and i have all right, i already check that, any suggestion for this ?

 

Tks..

[misthero]

yes that version only works on 1.5+ since Customer Threads Controller is different in 1.4

[Janek250]

Hi,

 

it is posible insert "RMA:" in front of text message?

 

Thx, for help

best regards Janek 

[GrandeLupo]

About Prestashop 1.5.4.1?

[planetediscount]

hello,

 

any help for presta 1.6.0.9 because this one make error on front controller when want to change SEO in SEO tab on Back Office

[St055]

Egalement intérressé par cette fonctionnalité. Je ne comprends d'ailleurs pas pourquoi ce n'est pas une fonctionnalité d'origine. J'ai loupé 3 RMA à cause de ça...

[FERMB]

I have made some modification to HA!*!*Y module, since I needed for a client, i'm going to share it here.

 

 

Changelog:

1. Module Option allow you to choose one of your contact services configured in backend instead of writing emai.

 

2. Email is sent to the contact choosen.

 

3. Messages appear in Customer Threads in BO attached to the existing thread for the order or a new one if it doesn't exist.

 

thanks HA!*!*Y not me since it is his module.

Thanks a lot!!.

Perfect in ps1.5.6

[arvind_ari]

I have made some modification to HA!*!*Y module, since I needed for a client, i'm going to share it here.

 

 

Changelog:

1. Module Option allow you to choose one of your contact services configured in backend instead of writing emai.

 

2. Email is sent to the contact choosen.

 

3. Messages appear in Customer Threads in BO attached to the existing thread for the order or a new one if it doesn't exist.

 

thanks HA!*!*Y not me since it is his module.

Hello Misthero

How we can add any separate email addresses which is not belong to customer service and webmaster, then how we can do that.

I want to add email address as we able to add email ids in Mail alert module.

 

Thanks.

[subaru4wd]

Can anybody confirm if this works for Prestashop 1.6?

[bansaluk]

Tested and working on PS 1.6.0.11.

 

A big thanks to HA!*!*Y & misthero.

[bazaralandalus]

I am attaching a module that works with prestashop 1.5+

 

github: https://github.com/Ha99y/PrestaShop-modules-rmaNotify

Mil gracias! me funciona en 1.5.6.2

falta algun detalle, como que el mensaje que recibo no tiene el numero del pedido, pero es un paso muy importante recibir un correo.

Muchas gracias por vuestro trabajo!!

[maollora]

Hello!

 

Thank you very much for this module! This is very usefull!

 

It works perfectly in PS 1.6.0.14

 

Regards,

 

Marta

[pevoct]

Hello, thanks for the module!

But I'm having problems with the upload... I install the module but the modules page is empty after the upload. I also can't find it in the modules list.

Does anyone know why?

Thanks

 

I have the version 1.6.0.14

Edited June 30, 2015 by shopcommetoi (see edit history)

[misthero]

folder permissions?

[pevoct]

folder permissions?

i have permission (i've always installed modules this way so this is the first time this happens)

[misthero]

di you tried uplading the module via ftp? unzip it and upload in the modules folder

[pevoct]

di you tried uplading the module via ftp? unzip it and upload in the modules folder

yes I did it but nothing happens. there's no such module on my list

how did you do it?

[Sam Minerve]

Hello,

 

I have the same problem as Pevoct. I tried to upload the module via ftp and also directly in the BO but the module doesn't appear in the list of modules in BO.

Though, the module does appear in the modules file in ftp. Strange...

[Sam Minerve]

Sorry, the problem is fixed now. I just reuploaded the module.

[ANGELO Vintage]

in PS 1.6.1.11 the module "MAIL ALERTS" have also a mail notification switch for: Receive a notification when a customer requests a merchandise return.

 

Is not the same function of this plugin?

[jyotidesh]

On 5/1/2013 at 1:47 PM, adrian200 said:

Thank you! Very usefull indeed...works like a charm on prestashop 1.5.4

Hi,

Can we send email after two weeks after sending the merchandise return.

My prestashop version 1.5.3.1

[Ale_BB]

Hello everyone,

sorry to revive such an old post, but I have a similar problem! I would like my customer to receive an email when he submits a new rma, but I haven't find a way to make it happen on PrestaShop 1.7.

Does anyone know how yo do it (manually or with a module)?

Thanks!

[philipp.haugg]

6 hours ago, Ale_BB said:

Hello everyone,

sorry to revive such an old post, but I have a similar problem! I would like my customer to receive an email when he submits a new rma, but I haven't find a way to make it happen on PrestaShop 1.7.

Does anyone know how yo do it (manually or with a module)?

Thanks!

You can find the paid modules on the addon store. 

https://addons.prestashop.com/en/search?search_query=RMA

Most of the modules on addon store offers the demo so you can check the module demo to find if these meets your requirement or not. 

[Ale_BB]

Hello,

18 hours ago, philipp.haugg said:

You can find the paid modules on the addon store. 

https://addons.prestashop.com/en/search?search_query=RMA

Most of the modules on addon store offers the demo so you can check the module demo to find if these meets your requirement or not. 

Hello Philipp,

I have already tried one of these module fo replace the stock rma procedure, but it didn't work well, so we came back to the original one.

What I simply need to add is the notification email for the customer as he opens the rma, nothing more than that. I suppose I should put some code somewhere, but I'm not experienced enough to do that on my own.

[Martin Mi]

HI Alle_BB. I am trying to solve the same email notification problem for PS 1.7.6.4 but no luck so far. Any ideas how email notifications can be implemented for Order Returns? 

[Martin Mi]

Hi everyone,

 

The free PS Module  is called Email Notifications and works FINE with PrestaShop 1.7.6.4. It has to be downloaded via Modules >> Module Catalog. 

 

 

The emails are send to Merchant for: 

• new orders
• merchandise order returns 
• low stock based on limit defined by merchant 

 

I hope this helps, 

 

Regards, Martin Mi

DataQuo, s.r.o. 

www.dataquo.eu

[Ale_BB]

23 minutes ago, Martin Mi said:

Hi everyone,

 

The free PS Module  is called Email Notifications and works FINE with PrestaShop 1.7.6.4. It has to be downloaded via Modules >> Module Catalog.

Hi Martin,

isn't it the module that comes already installed with PrestaShop?

[Martin Mi]

Not installed by default in the installation.  I believe you have to search for it in Modules >> Module Catalog and click install from search results. 

[Mr S]

On 8/26/2013 at 4:49 PM, HA!*!*Y said:

Now you select if customer should get a email for submitting RMA request

rmanotify-v1.1.zip 5.85 kB · 0 downloads

Tested on PrestaShop version:1.7.6.4

[Ale_BB]

On 6/1/2020 at 5:45 AM, HA!*!*Y said:

Tested on PrestaShop version:1.7.6.4

Hello Happy!

I've downloaded your module and tested it on my PrestaShop 1.7.5.1 and it works perfectly, so I recommend it since it does what it says and, plus, it's free!

 

I came across your GitHub repository before, while searching for the module:

The only thing I would have liked even more is the ability to choose a different email template for this purpose, instead of the generic customer message one. This is only a suggestion, not a complain! It's a free module and, hey, you've done even more then you had to do

Have a nice day!

[Mr S]

On 6/11/2020 at 2:50 AM, Ale_BB said:

...The only thing I would have liked even more is the ability to choose a different email template for this purpose, instead of the generic customer message one...

i just updated it

https://www.prestashop.com/forums/topic/148221-returns-rma-email-notification/?tab=comments#comment-1353097

 

[Ale_BB]

Awesome, I was able to customize the email template within your module by creating a child theme version of them. Now it perfectly fits the style of the store!

Great work! 🏆

[Bigfoot4]

Hi!

HA!*!*Y, Can I change the language of the messages/ or ad new language? Can I also change order_name with Id_order, would it affect the proper functioning of the module?

[HaCos]

Does this module works with prestashop 1764?

[Gertjezzz]

Confirm that this works on Prestashop 1.7.7.7

I made a single email template so that is can distinguish the normal costumer email regarding questions and RMA emails.

 

$customer = new Customer((int)($order->id_customer));
  $templateVars = array(
'{firstname}' => $customer->firstname,
'{lastname}' => $customer->lastname,
'{email}' => $customer->email,
'{id_order}' => $id_order,
'{message}' => $orderReturn->question);
  $id_lang = (is_object($cookie) AND isset($cookie->id_lang)) ? (int)$cookie->id_lang : (int)Configuration::get('PS_LANG_DEFAULT');
  $iso = Language::getIsoById((int)$id_lang);
  Mail::Send((int)(Configuration::get('PS_LANG_DEFAULT')), 'order_customer_return', Mail::l('Retourmelding van klant'), $templateVars, Configuration::get('PS_SHOP_EMAIL'), NULL, NULL, NULL, NULL, NULL, _PS_MAIL_DIR_, true);
			

I added the code in "controllers/OrderFollowController.php" right before:

Tools::redirect('index.php?controller=order-follow');

and replaced the email to: order_costumer_return - also i changed the subject to my own language -> Retourmelding van klant.

See the atteached files for a custom email. Place both files in /mails/{YOURLANGUAGE}

 

 

order_customer_return.txt order_customer_return.html