mamahuberty Posted December 21, 2011 Share Posted December 21, 2011 While configuring and setting up my shop I was inputting products and when I went to view my shop the home page keeps saying 404 Page not Found all the other pages are there and when I try to register for an account to checkout on my shop it has no country and won't let me register If this is not in the right place I apologize as I'm new Thanks Sheree Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 21, 2011 Share Posted December 21, 2011 Hi Sheree, First of all, welcome to PrestaShop! Normally we ask that you post each individual question as its own thread, but I'll let it slide this time . Can you please PM me (just click on my profile and click "Send me a message") with your Back Office login credentials (username, password and admin login URL) so that I can take a look at this for you? -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 21, 2011 Share Posted December 21, 2011 Hi Sheree, I took a look at this for you, and as for your first issue, the issue is that right now, your Quick Access options (in the drop-down menu at the top of your admin panel) have your shop registered with the wrong URL. Right now, it is configured in your Back Office > Employees > Quick Access as "../shop," when the correct configuration based on the current location of your homepage is "prestashop_1.4.6.2/prestashop/" Basically, it looks like the issue can be traced back to installation. When you unzip the original download files, you have a folder titled "prestashop_1.4.6.2." Inside of that folder is another folder titled "prestashop," and inside of that are all of the software's files. If you want your website's homepage to be www.yoursite.com, you would want to transfer all of the individual files to your root, not the folder in which they are contained. And as for your second issue, can you please try replacing your theme's order-opc-new-account.tpl file with the version here to see if that resolves this problem? I hope this helps. -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 21, 2011 Author Share Posted December 21, 2011 Thank you I will try that in a short while I'm packaging orders at the moment, I'll let you know after I try it. Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 21, 2011 Share Posted December 21, 2011 Thank you I will try that in a short while I'm packaging orders at the moment, I'll let you know after I try it. Thanks Good luck! And be gentle with those snails -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 21, 2011 Author Share Posted December 21, 2011 Still getting the 404 Page not found error after I changed the ../shop to prestashop_1.4.6.2/prestashop/ Link to comment Share on other sites More sharing options...
mamahuberty Posted December 21, 2011 Author Share Posted December 21, 2011 I replaced the file and there still is not a country in the country box for me to select Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 21, 2011 Share Posted December 21, 2011 Hi Sheree, Can you please also change that value in your settings.inc.php file under PS_BASE_URI? -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 21, 2011 Author Share Posted December 21, 2011 Sorry but I can seem to find the PS_BASE_URI NM found the settings file changing now Link to comment Share on other sites More sharing options...
mamahuberty Posted December 21, 2011 Author Share Posted December 21, 2011 Still not working Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 21, 2011 Share Posted December 21, 2011 Hi Sheree, Just so you don't feel that I've forgotten you, I am still looking into this, and will likely try to bring in a developer once he gets in tomorrow to ensure that we get this properly up and running for you. In the meantime though, can you please PM me with your FTP login credentials (host, username and password) so that we have all the necessary information to look into this? -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Hi sheree, Can you please check if your first issue is resolved? We went in and worked on this a bit, and it looks like it's now working as intended. Can you please confirm while I look into your 2nd issue? -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 22, 2011 Author Share Posted December 22, 2011 Sorry was late getting on today, I just checked now it says 404.php instead of 404page-not-found.php Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Hi Sheree, Can you please give me the exact steps you're taking (URL you go to, links you click, etc.) so that I can replicate this error on my end? I think that there might be some confusion as to what you are doing to get this error. -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 22, 2011 Author Share Posted December 22, 2011 URL is www.hubertyaquatics.com/prestashop_1.4.6.2/prestashop/ and if you go to any other page and then either click on the home link or the home link on the sitemap on the category side it goes to www.hubertyaquatics.com/prestashop_1.4.6.2/prestashop/404.php Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Hi Sheree, I just tried this out with no issues. Please see the video here and let me know if those are the proper steps I should be following. -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 22, 2011 Author Share Posted December 22, 2011 It looks right but that is not what I get any ideas on what I might be doing wrong? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 It looks right but that is not what I get any ideas on what I might be doing wrong? This is probably due to your browser accessing a cached version of your site. Please try to clear your browser's cache and then let me know if you start seeing the correct results on your site. Additionally, you can temporarily enable Force Compile in your Back Office under Preferences > Performance to ensure that you are seeing the most up-to-date version of your site. Please let me know if that works for you. -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 22, 2011 Author Share Posted December 22, 2011 Thanks I figured it out it required cleaning cache and history and a browser restart Any ideas on the 2nd problem? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Thanks I figured it out it required cleaning cache and history and a browser restart Any ideas on the 2nd problem? Working on it now. I just wanted to ensure that we fixed the first one before moving onto your second issue. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Hi Sheree, I just took a look at this, and it seems to be working fine now as well. Can you confirm this on your end? http://screencast.com/t/72J6Qc2aIqG -Mike Link to comment Share on other sites More sharing options...
mamahuberty Posted December 22, 2011 Author Share Posted December 22, 2011 Yup its working now Thank You for your and everyone's help I really like the program and its very easy to use as my youngest daughter (13 yrs) is in charge of the microfoods and it was easy for her to use to do her part of the store. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 I'm glad I could help, but more importantly, welcome to PrestaShop for both you and your daughter! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
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